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Post in Customer Support

Amika Thermal Brush Set

Hello,

I ordered the Amika Blowout babe thermal brush and curling iron set quite a while ago and my order still says pending. Any idea of when it will ship. I ordered it before and it was eventually cancelled by sephora, but I called and was told it was back in stock so I reordered.

 

Thanks!

Re: Amika Thermal Brush Set

Just an update on this, I received an email saying there is a delay in production so it may ship later than anticipated(which is fine) but the last time I ordered this I got the same email and then my order was cancelled. The day after my order was cancelled, it was available for purchase on the site. My concern is that my order will once again be cancelled, and it will still be technically "in stock" I am a very loyal Sephora customer but I have been very aggravated by this situation.

Re: Amika Thermal Brush Set

Hey @ksauder,

 

I am really sorry that this has happened! If you are still experiencing issues with this order please send me a PM so I can assist you further! 🙂

 

Bisous,

 

Sian

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