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201,187 Posts
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Re: VIB SALE (not invited)
Hi @KikiChichi I'm sorry to hear that you didn't receive the email. I
will take a look at your subscription settings and send you a message
with more info.
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Ordered item out of stock
I placed an order for an item that was in stock upon checking out, but I
later received notification that part of my order had been cancelled
since the item is now out of stock... will my item automat...
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Re: Ordered item out of stock
Hi @heykristyj I'm sorry to hear that your order was cancelled. I will
look into this and send you a message with more information.
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Account hacked
On October 26th I received an email that the email on my beauty insider
account had been changed. I ignored this email until I went to an item
that was out of stock and clicked the “notify when in sto...
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Re: Account hacked
Hi @Anonymous, I'm so sorry to hear this! I completely understand you
frustration and I will gladly look into this further for you.
Additionally, I would like to forward this information to the approp...
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Wrong Shipping Address
I recently placed an online order but I accidentally but my old address.
I called customer service right away and the lady told me that she will
help me change the address. However, I noticed the ship...
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Re: Wrong Shipping Address
Hi @WendyLU123 I'm sorry to hear about your experience and I will
forward this feedback to our call center management team. I see you have
now been assisted with this.
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Re: Wrong Shipping Address
Hi @WendyLU123, I'm so sorry to hear this! Depending on the shipping
carrier, we may be able to have the order rerouted to the correct
shipping address. I'll send you a private message requesting a bit more
information to assist. - Laurie
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Beauty Insider Cards
I have a card I got frolm the store. I have over 400 points. The woman
said I can register my card online but no one told me how to. I haven't
been able to find anywhere in the sure to download my car...
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Re: Beauty Insider Cards
Hi @Anonymous, I can assist with linking your Beauty Insider card to
your online account 🙂 I'll send you a private message shortly to
request your Beauty Insider card number and registered email address.
Thank you! - Laurie
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Does sephora ship to you for free if they are out of stock in store?
I heard that if they are out of stock in the store they can ship it to
you for free. Does this still apply if the item is under $50 Canadian.
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Re: Does sephora ship to you for free if they are out of stock in store?
Hi @juliaallinson Yes, if the store is out of the item you want and it
is available online, they can assist you in ordering it with no shipping
charge no matter the price!
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Re: Does sephora ship to you for free if they are out of stock in store?
Yes, they shipped a $36 item to me when they were out of stock in store.
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Re: When will the Tom Ford honeymoon and Kevyn Aucoin countour duo be back in stock?
Hi @ChloeGrace. At this time we do not have restock details. I recommend
signing up for email alerts to be notified when the item is available
for purchase. xo, jamila
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Shipping to the UK, Offers & discounts
Could someone please answer my query from Customer Support OR someone in
the know? I would like to know whether if you live in the UK you are
still able to get the discounts (like the latest one of 15...
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Re: Shipping to the UK, Offers & discounts
@Anonymous One of the mods answered this inquiry from someone in South
Korea and sadly they said the discount is only available in the USA and
Canada.
https://community.sephora.com/t5/Customer-Support/International-VIB-ROUGE/m-p/3444524#M126248
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Re: Shipping to the UK, Offers & discounts
Thank You Kim888. That is so unfair that people internationally cannot
get the discounts OR gifts/offers. I don't understand why especially the
gifts as I have had items sent from America etc (all dif...
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New and Frustrated about FINDING CURRENT OFFERS like 20% off..bonus points.🌿🌼🌿
i love sephora. new. use phone app. cant find current offers. is there a
difference in mobile and full online site? doh ray mee..probably!! And
called local store.No call return. BUT CALLED CUSTOMER S...
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Re: New and Frustrated about FINDING CURRENT OFFERS like 20% off..bonus points.🌿🌼🌿
@Anonymous you can find current promos by searching for Beauty Offers on
our app or online. In-store and online promos may vary as well. As for
the current Holiday Bonus, make sure you are subscribed ...
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Account Problems
My account has been reset meaning that all my information, order
history, and points have been cleared. I’m not sure how or why this
happened. I need help with fixing this.
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Re: Account Problems
Hi @Anonymous. We've updated our Beauty Insider program. If your account
is inactive for 18 months; no purchases or rewards redeemed, your points
expire and your year to date spend is reset if you don...
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Missing item from order
I received my order with my beauty points item and another item that I
ordered but did not receive my Glamglow mask that I was charged for,
what do I do now?
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Re: Missing item from order
Hello @alysssaa4, Thank you so much for reaching out. I'll send you a PM
shortly to assist. Cheers, Richard
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Re: Missing item from order
could you assist me as well ? i also am missing an item from my package
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International VIB ROUGE
I'm a VIB rouge in the states but I'm currently in South Korea. Tried to
order using the 20% off code but the code doesn't work? I saw some post
on here saying "Your Rouge status will be applied to or...
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Re: International VIB ROUGE
Hi @Anonymous! Regretfully, the 20% discount cannot be applied to
international orders, at this time. But if you'd like to ship your
package to an address in the U.S., you will be able to apply the di...
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Order still pending despite 2-day Rouge Shipping
I placed a fairly decent sized order last evening, however still have
not had an confirmation that this order has shipped. I ordered using two
day rouge shipping on Monday night 10/30/17, so it should...
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Re: Order still pending despite 2-day Rouge Shipping
The same thing is happening to me. I called them but nothing was
resolved. All they told me was they are busy because of the sale. It
just doesn't make sense to me when the orders I placed after this ...
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Re: Order still pending despite 2-day Rouge Shipping
Hi there @ash10spro. I see that you were assisted by a Beauty Advisor
this morning. If you need additional assistance please let me know. xo,
Jamila
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Wrong Shipping Address
I wrote the wrong shipping address on my order. What can I do about
this? Plz help me, thanks!
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Re: Wrong Shipping Address
Hi Baga12801, If you haven't already, please give us a call at
1-877-SEPHORA so a Beauty Advisor can assist you with this.
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Double charged
I've noticed a lot of people are getting double charged for orders. How
are you fixing them?
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Did not receive an item in my last order
I am missing the following item from my last order #but I was charged
for it, please send the productor credit my credit card for the cost.
Thank You Save Bumble and bumble Prêt-à -Powder Mini Item 1668938 Size
.5 oz / 14 g
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Re: Did not receive an item in my last order
Hi @Anonymous, I'm sorry to hear this item was missing from your
package! In reviewing your account, it appears that one of our
representatives already assisted you. Please send me a private message
i...
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20% off one time use?
just curious if the 20% off coupon/code can be used more than once? Or
do I have to make it all one purchase?
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