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Post in Customer Support
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bleakangie
NEWCOMER I Insider
‎11-03-2017 02:51 PM
‎11-03-2017 02:51 PM

Account Problems

My account has been reset meaning that all my information, order history, and points have been cleared. I’m not sure how or why this happened. I need help with fixing this.
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JamilaBT
ALUM II Insider
‎11-07-2017 12:14 PM
‎11-07-2017 12:14 PM

Re: Account Problems

Hi @bleakangie. We've updated our Beauty Insider program. If your account is inactive for 18 months; no purchases or rewards redeemed, your points expire and your year to date spend is reset if you don't qualify to maintain it with the $350 VIB or $1000 ROUGE thresholds. I am happy to look into this for you and will send you a message.

 

xo,

jamila

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  • 1 reply
  • ‎11-03-2017 02:51 PM
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