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200,501 Posts
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Sephora won’t take my card
Help! I keep trying to make an order to keep my rouge status but it
tells me that I have to check my card and billing information every time
I try to check out! Everything is fine with the info since ...
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Re: Sephora won’t take my card
Hi @Fyvthvfgj, I'm sorry to hear this! I'll take a few moments to review
your account and will send you a private message shortly. Please note
that our Beauty Advisors are happy to assist you with pla...
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Lasership
Lasership says they delivered my package. It is not here. My house is
clearly marked. I have been home all day. What do I need to do to get my
package???
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RE: Lasership
The same thing happened to me. Lasership claims they delivered my
package and I have no received anything from them. I have reached out to
Sephora twice and have not received any response.
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Re: RE: Lasership
Hi @jackiebo0, I apologize for the delay in our response. I see in
another post that a Beauty Advisor was able to assist with this. Thank
you for your patience! - Laurie
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Re: Lasership
Hi @KaytiD, Sorry to hear this! I'll send you a private message to
assist. - Laurie
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Not Charged?
I got an email saying that my card was declined, and that it would need
to be corrected by the 7th to recieve my box, yet I look at my bank
account and I was charged literally $0.00? All of my card in...
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Re: Not Charged?
Hi missoutlandish, I am sending you a message to now to look into this
and help!
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RE: Re: Not Charged?
im getting the exact same problem...it says the same thing, when i
checked, all the infor were correct and there was 00 charge made to the
card
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Re: RE: Re: Not Charged?
Hi @Anonymous, I sent you a private message with more information.
Please check your messages at your earliest convenience! - Laurie
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not charged
i got an email that my card was declined for the play box, i signed up
last month after the 28th and i was charged the subscription fee,and now
inwas being charged 0.00 and was told that it was declin...
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Re: not charged
Hi @Anonymous, I'm sorry to hear this! I'll review your subscription and
will send you a private message with more information shortly. - Laurie
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I would like to cancel my order.
Hi there, I just place my order 15mins ago and found that I chose the
wrong address. I would like to cancel my order this time, but I couldn't
find the way to cancel it. Please help me, thank you!
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Re: I would like to cancel my order.
Hi @Beth1202, I will send you a private message to assist! - Laurie
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VIB SALE (not invited)
Hi 🙂 I usually get a notice by email to alert me to the VIB Rouge sale
, and although I made VIB rouge status , I still don't have the invite.
Does anyone know why please? thank you
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Re: VIB SALE (not invited)
Hi @KikiChichi I'm sorry to hear that you didn't receive the email. I
will take a look at your subscription settings and send you a message
with more info.
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Ordered item out of stock
I placed an order for an item that was in stock upon checking out, but I
later received notification that part of my order had been cancelled
since the item is now out of stock... will my item automat...
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Re: Ordered item out of stock
Hi @heykristyj I'm sorry to hear that your order was cancelled. I will
look into this and send you a message with more information.
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Account hacked
On October 26th I received an email that the email on my beauty insider
account had been changed. I ignored this email until I went to an item
that was out of stock and clicked the “notify when in sto...
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Re: Account hacked
Hi @Anonymous, I'm so sorry to hear this! I completely understand you
frustration and I will gladly look into this further for you.
Additionally, I would like to forward this information to the approp...
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Wrong Shipping Address
I recently placed an online order but I accidentally but my old address.
I called customer service right away and the lady told me that she will
help me change the address. However, I noticed the ship...
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Re: Wrong Shipping Address
Hi @WendyLU123 I'm sorry to hear about your experience and I will
forward this feedback to our call center management team. I see you have
now been assisted with this.
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Re: Wrong Shipping Address
Hi @WendyLU123, I'm so sorry to hear this! Depending on the shipping
carrier, we may be able to have the order rerouted to the correct
shipping address. I'll send you a private message requesting a bit more
information to assist. - Laurie
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Beauty Insider Cards
I have a card I got frolm the store. I have over 400 points. The woman
said I can register my card online but no one told me how to. I haven't
been able to find anywhere in the sure to download my car...
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Re: Beauty Insider Cards
Hi @Anonymous, I can assist with linking your Beauty Insider card to
your online account 🙂 I'll send you a private message shortly to
request your Beauty Insider card number and registered email address.
Thank you! - Laurie
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Does sephora ship to you for free if they are out of stock in store?
I heard that if they are out of stock in the store they can ship it to
you for free. Does this still apply if the item is under $50 Canadian.
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Re: Does sephora ship to you for free if they are out of stock in store?
Hi @juliaallinson Yes, if the store is out of the item you want and it
is available online, they can assist you in ordering it with no shipping
charge no matter the price!
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Re: Does sephora ship to you for free if they are out of stock in store?
Yes, they shipped a $36 item to me when they were out of stock in store.
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Re: When will the Tom Ford honeymoon and Kevyn Aucoin countour duo be back in stock?
Hi @ChloeGrace. At this time we do not have restock details. I recommend
signing up for email alerts to be notified when the item is available
for purchase. xo, jamila
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Shipping to the UK, Offers & discounts
Could someone please answer my query from Customer Support OR someone in
the know? I would like to know whether if you live in the UK you are
still able to get the discounts (like the latest one of 15...
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Re: Shipping to the UK, Offers & discounts
@Anonymous One of the mods answered this inquiry from someone in South
Korea and sadly they said the discount is only available in the USA and
Canada.
https://community.sephora.com/t5/Customer-Support/International-VIB-ROUGE/m-p/3444524#M126248
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Re: Shipping to the UK, Offers & discounts
Thank You Kim888. That is so unfair that people internationally cannot
get the discounts OR gifts/offers. I don't understand why especially the
gifts as I have had items sent from America etc (all dif...
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New and Frustrated about FINDING CURRENT OFFERS like 20% off..bonus points.🌿🌼🌿
i love sephora. new. use phone app. cant find current offers. is there a
difference in mobile and full online site? doh ray mee..probably!! And
called local store.No call return. BUT CALLED CUSTOMER S...
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Re: New and Frustrated about FINDING CURRENT OFFERS like 20% off..bonus points.🌿🌼🌿
@Anonymous you can find current promos by searching for Beauty Offers on
our app or online. In-store and online promos may vary as well. As for
the current Holiday Bonus, make sure you are subscribed ...
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Account Problems
My account has been reset meaning that all my information, order
history, and points have been cleared. I’m not sure how or why this
happened. I need help with fixing this.
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Re: Account Problems
Hi @bleakangie. We've updated our Beauty Insider program. If your
account is inactive for 18 months; no purchases or rewards redeemed,
your points expire and your year to date spend is reset if you do...
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