Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,424 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Sephora favorites perfume sampler
@Anonymous HI don't expect you would have a problem redeeming your
certificate for an eau de toilette or eau de parfum version of the scent
(I'd expect it would need to be the same concentration of th...
0
4
| 0 Hearts |
4 Replies
|
|
Re: Sephora favorites perfume sampler
I'm not particularly looking for a true parfum. I was just shocked that
they didn't offer what was on the voucher. I was hoping I could redeem
it for what they carried and the answer was no.I decided ...
1
3
| 1 Hearts |
3 Replies
|
|
Re: Sephora favorites perfume sampler
@Anonymous That's a good catch you made on the mix up between the Nest
Citrine EdP and EdT; I am quite confident it's simply a typo, but it
really needs to be corrected. Hopefully some of the moderato...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora favorites perfume sampler
@lachaton I was checking to see which perfumes were offered in my area
bc it's quite a drive to a full size Sephora store so I only read the
details online. I did call back hoping you were correct and...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora favorites perfume sampler
@lachaton I forgot to mention that I stayed on the line to take the
quality survey after the first Sephora guy and I said our goodbyes - and
he didn't hang up! After an uncomfortable amount of time he...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
Hi @mermaid805 + @Anonymous + @suzyo. If you check out the product
details, the certificate is available to redeem either a 1.0 or 1.7 oz
of one of the included fragrances. If you do not see it, please let us
know so we can assist. xo, Jamila
1
3
| 1 Hearts |
3 Replies
|
|
Re: Sephora favorites perfume sampler
@JamilaBT I'm new to the community, are you a customer support
agent?I've looked up the size and type of perfumes in the voucher
details, and I can only find two perfumes that you offer: Atelier
Colog...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
@JamilaBT @KatieBTAs @Anonymous pointed out, the product page for this
perfume sample lists that you can redeem the certificate for a pure
perfume with most of the fragrances. Could you pass along to ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Sephora favorites perfume sampler
Hi @lachaton and @Anonymous, Thank you both for taking the time to
identify these errors! I'm so sorry for any confusion and I'm sharing
your feedback with our website content team. Please send me a P...
2
0
| 2 Hearts |
0 Replies
|
|
Re: Sephora favorites perfume sampler
@Anonymous Are these the ones you looked at? I was able to find them in
the sizes listed except for the Light Blue, but that could be a typo.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sephora favorites perfume sampler
They have the Atelier. The others have to be PURE perfume not eau de
parfum or eau de Toilette
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
order in progress but item out of stock
Hi, I have placed two orders this morning, the status of both orders are
in progress. However, it shows on the order detail page that the items
are out of stock. I wonder if I can still get them, or my orders will
get canceled eventually?
0
8
| 0 Hearts |
8 Replies
|
|
Re: order in progress but item out of stock
Me too! I got paranoid and went to the store to get it just in case...
and they ended up having just 1 left
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
Hi @hazelj @Gmc21 @cearraa @Tess07, I'm sorry for any confusion! Please
send me a PM if I can still assist you with your order. Thanks! All My
Best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
I am in the same boat. Placed my order at 2:30 am and I am still
waiting. Praying it goes through.
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
Hi @hazelj @Aaliaa @shyvicki If you search the community when you have a
question, you'll find there are other similar posts that may be helpful!
In your case, you may find this thread helpful where o...
1
0
| 1 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
This is happening to me too. Praying for that "your order has shipped"
email
0
0
| 0 Hearts |
0 Replies
|
|
mine was like this, with three items showing as out of st...
mine was like this, with three items showing as out of stock, but it
shipped a couple of hours ago! 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
I'm wondering the same thing. The item I wanted most and not available
at my store is now saying it's OOS.
0
0
| 0 Hearts |
0 Replies
|
|
Re: order in progress but item out of stock
Same issue, would like to know the answer to this sooner rather then
later as then I can go to a Sephora store and pick it up now before it
sells out there too.
0
0
| 0 Hearts |
0 Replies
|
|
SEPHORA modified my order because it was "OUT OF STOCK"
I placed an order for 3 play! by sephora boxes as presents to my friends
in China. It is only available online. I placed this order Oct 27th. I
actually called the customer service 30 mins after I pla...
0
1
| 0 Hearts |
1 Reply
|
|
Re: SEPHORA modified my order because it was "OUT OF STOCK"
Hi @wangxint, I'm so sorry to hear that this item was removed from your
order because it went out of stock. Please know that this is not related
to your calls to Customer Service. I will send you a PM to further
assist you! All My Best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
Kevin A Contour Book
Hi I have noticed the Kevin A Contour Book is out of stock and I wanted
to know when it will be restocked
0
0
| 0 Hearts |
0 Replies
|
|
Points post purchase
Hi I just made a purchase and forgot to use my points card, can i get
them added to my account with the receipt number or should i return and
rebuy everything? Thanks,Mary
1
0
| 1 Hearts |
0 Replies
|
|
3 free samples
This is not the first time that my free samples are missing when I
receive my online order. They are either missing completely or not the
samples that I choose. Can anyone explain why this keeps happe...
0
1
| 0 Hearts |
1 Reply
|
|
Re: 3 free samples
Hi @jbender, I am sorry to hear that this has happened to you! While
samples may be substituted they should not be missing from your order.
Upon review I can see that samples were not added to your mo...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: Connecting VIB to account
Hi there @Anonymous. Contact us if you ever need to link accounts or
Beauty Insider cards. I'll send you a private message. xo, Jamila
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
why canceling my order?!
i received an email saying that the order has been cancelled. you were
unable to confirm my payment information. but i entered the correct
billing address.why canceling my order?? my order number is 7727869895
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: Shipping pending
Mine says pending too. I placed on order 10/27, received the package on
11/3. The box was completely empty! I called customer service that night
and they reprocessed the order in which I requested it ...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Shipping pending
I ordered mine on friday 11/3 within the first 10 minutes of the vib
sale and mine is still pending too...
0
0
| 0 Hearts |
0 Replies
|
|
Help: VIB Rouge Account Linking
I would like to link my VIB Rouge card with my online account so i can
get points online when i order to the same account that i get points in
person with my card. I have the card #
0
1
| 0 Hearts |
1 Reply
|
|
Re: Help: VIB Rouge Account Linking
Hi @jfine7. I'll send you a private message to assist. xo, Jamila
0
0
| 0 Hearts |
0 Replies
|
|
5 days in progress?
Is anyone else having issues with orders not being shipped? I ordered 5
days ago and my order is still in progress and a lot of my products are
showing sold out. I've usually gotten my order by now!
0
1
| 0 Hearts |
1 Reply
|
|
Re: 5 days in progress?
I'm not 5 days in progress but I am 4. I am not sure if my order will be
cancelled or not. I feel like people who get their orders cancelled have
the orders cancelled sooner than this.
0
0
| 0 Hearts |
0 Replies
|
