Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,601 Posts
Post | Hearts | Replies |
|---|---|---|
|
RE: Entering latest purchase to rewards points
You shouldn’t need your beauty insider card..All you should need is your
phone number if it’s connected to your card...I would call customer
service and see if they could help...They should be able to add the
points..
0
0
| 0 Hearts |
0 Replies
|
|
wrong item received
Hi I ordered 2 boscia pore purifying black strips but only received one.
Can this be sorted please? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: wrong item received
Hi @ankoyaki, I've sent you a private message to assist. All my best,
Megan
0
0
| 0 Hearts |
0 Replies
|
|
Birthday on account suddenly changed?
The birthday on my account has been January (which is my actual
birthday) since the day I opened it many years ago. Today, however, I
looked at my account and it said my birthday is November 30, 1999....
0
1
| 0 Hearts |
1 Reply
|
|
Re: Birthday on account suddenly changed?
Hi @meglie7 I apologize for the confusion. I can confirm that the
birthday on your account has been updated. I also edited your post to
remove personal identifying information and please PM if you need
clarification. All my best, Megan
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
mold(?) in new Herbivore mask
Hi! Yesterday, I bought the Scouted by Sephora Favourites Set with the
Blue Tansy mask. I just opened it for the first time and there appears
to be mold growing on the lid. I scraped the surface and t...
0
2
| 0 Hearts |
2 Replies
|
|
Re: mold(?) in new Herbivore mask
Hi @Nicky357 I'm sending you a private message to help! All my best,
Megan
0
0
| 0 Hearts |
0 Replies
|
|
RE: mold(?) in new Herbivore mask
I'm not an expert on this, but I have this mask and saw basically the
same thing. I thought it was more like the mask "settling" or similar
than mold. I've used it with no ill effects. I just stirred ...
2
0
| 2 Hearts |
0 Replies
|
|
Unsuccesful authorization
Hey I ordered two days ago, got an confirmation e-mail then just checked
my account and it's saying the order was cancelled but I haven't been
refunded.Payed with paypalCould someone please help? Thank you
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccesful authorization
Hi @laurenmfff, I'm so sorry for any inconvenience. Upon review, I can
confirm that the transaction amount will be returned to you within one
billing cycle. I have also requested that the funds be rel...
0
0
| 0 Hearts |
0 Replies
|
|
LM Mineral Powder
Is Sephora no longer carrying the Laura Mercier Mineral Powder? I was
hoping to restock during the sale but only the one colour shows up (not
the shade I need) and when I go to my loves where I have i...
0
1
| 0 Hearts |
1 Reply
|
|
Re: LM Mineral Powder
Hi @vivianrose, I'm so sorry for the inconvenience. The Laura Mercier
Mineral Powder is not currently available on Sephora.CA. I would
recommend taking a look at BareMinerals Mineral Veil, if you're looking
for something similar. All my best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Favorites Question
Will we be able to order Sephora Favorites Scouted again? Is it coming
back in stock? I have previously ordered it and loved it and would like
to know!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: VIB SALE
Hi @shanellamnoz, Yes, the Holiday bonus discount is open to Beauty
Insiders. For more information, check out this link:
https://community.sephora.com/t5/Insiders/Insider-The-Gifting-Starts-Now/m-p/3423544
All my best, Megan
0
0
| 0 Hearts |
0 Replies
|
|
I have been getting this monthly and paying for it.this month it's out of stock.
wth. I have been consistently paying and getting my boxes and then I get
a message this month that my money will be refunded that it is out of
stock. This is ridiculous..........
0
2
| 0 Hearts |
2 Replies
|
|
Re: I have been getting this monthly and paying for it.this month it's out of stock.
Hi @elizabconk, I apologize for the miscommunication regarding your
November Play! Box. Rest assured, your box was not cancelled and you
will still be receiving this month’s box. It appears there was ...
0
0
| 0 Hearts |
0 Replies
|
|
They charged everyone twice for the Play boxes this month...
They charged everyone twice for the Play boxes this month, so they sent
out a cancellation for one of the boxes.
0
0
| 0 Hearts |
0 Replies
|
|
Another wrong Remedy box thread
I received Edition 2 when I ordered Edition 1. I called Customer Service
and was told that I would be getting the $20 back for the box plus 200
points for my trouble. I even made a post here after the...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Another wrong Remedy box thread
Hi @sugg I'm so sorry for the delay in processing your refund. It looks
like the refund had been initiated, but hadn't processed yet, so you
should see the funds in your account shortly. I apologize f...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Beauty Edition Box
Hi @savvyleo I'm sorry to hear that you received the incorrect box. I
will send you a message shortly.
0
0
| 0 Hearts |
0 Replies
|
|
Not able to open Sephora website
I am trying to place an order but Sephora site is not opening at all. It
is not the usual 400 or 404 'bad request' error. I am getting the error
'Don't have access to this server'
0
3
| 0 Hearts |
3 Replies
|
|
Re: Not able to open Sephora website
Hi @naturalooks15 I'm sorry you are having difficulty placing your
order. I would recommend clearing your cookies/cache or trying a
different browser. If you are still receiving the error, please give...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Not able to open Sephora website
@naturalooks15 clear all your cookies and history. That should hopefully
fix the issue. If you are on the mobile site clearing your phone history
should fix it.
0
1
| 0 Hearts |
1 Reply
|
|
RE: Not able to open Sephora website
On the laptop. Mobile app is working ok but I like to use laptop for
placing order
0
0
| 0 Hearts |
0 Replies
|
|
Shipping to the UK, Offers & discounts
Hi, I don't know if anyone can help me. I live in the UK and wondered
whether if you are in the UK you still get the option of the free gifts,
bonus points to turn into free gifts etc when you buy ite...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Shipping to the UK, Offers & discounts
Hi @Anonymous Currently, we are unable to include promotional offers
with international orders due to customs and shipping regulations. There
are some point perks that can be redeemed on orders shippi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Shipping to the UK, Offers & discounts
Thank You keeleybt it is such a bummer that we don't get the discount
tho grrrrrr Lol. There is another company (sort of rival except they are
just online) That I have found who have emailed me and sa...
0
0
| 0 Hearts |
0 Replies
|
|
No refund
Hello! On October 25th I did the order. I was charged twice for it - the
full price and then the half. My order was lost, so i got the refund of
the full order, but still no refund of 42 dollars... Ca...
0
1
| 0 Hearts |
1 Reply
|
|
Re: No refund
Hi @Anonymous Oh no! I will look into this for you and send you a
message with more information.
0
0
| 0 Hearts |
0 Replies
|
|
Rouge discount??
I recently made Rouge and added a promotional discount to my order...
Apparently I am unable to add the sample bag with $45 purchase??
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rouge discount??
Hi @Anonymous Sorry! At this time, we are unable to apply more than one
promotion code per order.
0
0
| 0 Hearts |
0 Replies
|
|
PLAY! Box cancelled with no explanation
Hi, yesterday I received an email saying I needed to update my payment
information by November 7th or else my Play subscription would be
cancelled, of which I have been a member for a few months. I up...
1
2
| 1 Hearts |
2 Replies
|
|
Re: PLAY! Box cancelled with no explanation
Hi @momo222, I'm so sorry for the inconvenience. I'm going to send you a
PM right now so I can look into this for you.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
rewards
why can't I claim rewards without a purchase? I've earned my points. I
can NEVER get any of the 750 + options, because they never have any
available. There needs to be more options and more in stock o...
0
1
| 0 Hearts |
1 Reply
|
|
Re: rewards
Hi @anonymity23 At this time, we aren't able to send the 100, 250 and
500 point perks outside a merchandise order. If you are near one of our
stores, you can redeem your points without purchase. We do...
0
0
| 0 Hearts |
0 Replies
|
|
How do I link me new VIB card to my current Sephora account?
Hi, I earnt VIB status in store in August and was given the card but it
doesn’t seem to be linked to my email, the one that appears in my
Sephora account is an old insider card, how can I add/link my new VIB
card to my email/account? Thanks!
0
1
| 0 Hearts |
1 Reply
|
