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200,639 Posts
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The card you receive with your play box in which you can...
The card you receive with your play box in which you can only use in
store hun.
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how do i add my card to my account?
I got a beauty insider card at store and made a sephora account online,
how do i add my card to my account?Spoiler (Highlight to read)
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upset!
I'm a girl in college with a lot of stuff to pay for and when I finally
get enough to spurge it gets lost (said was delivered when it wasn't)
and have to get reimbursed without getting my 100 points b...
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Order Cancellation
Hello Sephora, I've been reading some of these posts about order
cancellation. From what I understand, there is a small window of
opportunity to cancel an order. That is not what I experienced with
an...
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I had to cancel but called roughly 2 minutes after I plac...
I had to cancel but called roughly 2 minutes after I placed my order.
You have to be QUICK to call them. I'd say in under a hour to be safe
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Re: Order Cancellation
Hi @Anonymous, I'm sorry to hear this. I am going to send you a PM to
provide further assistance regarding the order.
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Rouge Status questions? Am I Rouge or not?
So today I went to Sephora and I did some shopping there and it was all
okay. However upon logging on Sephora to check my status on a order, it
said "Rouge". I didn't know I had Rouge status, I don't ...
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Re: Rouge Status questions? Am I Rouge or not?
Hi @favealex I see that you are indeed VIB Rouge. We are no longer
offering the physical cards and you can access your Rouge card on the
app. The next time you are in store you can pick up your Rouge gift,
just mention it to the Cast Member!
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Order pending
I placed an order on the 5th and it still says pending! I guess it might
be because I placed it on a weekend and I was told there might be a
delay, but I'm beginning to get worried...
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Re: Order pending
My orders from 6am ET from the 3rd are still pending! Hopefully they can
process items before next weekends sale.
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Re: Order pending
Due to the recent sale, it is normal for your order to take 2-3 business
days to process. There is a disclaimer at the bottom of the checkout
page that states so as well. Good luck 🙂
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Re: Possible to cancel an order?
Customer support usually only has a small window to cancel orders. I
would call the customer service hotline ASAP if you need that order
cancelled.
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Re: Member upgrade
Hi @Gingerthespice, Year to Date Spend is factored by the subtotals on
each purchase. I will send you a private message with additional
information including your current Year to Date Spend amount. 🙂 Thanks,
Mali
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Re: no, it's $100 before tax
It is before tax and after any discount is taken off. So if you plan to
use the holiday bonus discount, you would need to purchase more than
$100.
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holiday bonus
I can’t seem to find where to put in the holiday bonus as checkout? Can
someone help me cause I feel like the promo code spot isn’t there to put
it in. I’ve tried in the code for promotions and it doesn’t work there?
Help pleaaaaase.
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Re: holiday bonus
Hi @apauloski8, Are you on a desktop or laptop? There is a promo code
section at checkout on each. Please send me a private message if you are
not seeing this or give us a call before you place your o...
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Order Status
my orders I placed on November 3rd and 4th are still in progress. Anyone
else out there having the same issue? Should I be concerned?
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WRONG ITEM SENT
Hi! So I placed an order and redeemed the sample bag in the style
“Holi-night” and received the “Holi-day”. The one that I received has
products that I already own so I am not excited about it and I w...
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Re: WRONG ITEM SENT
Hi @mermaid0660, I can see @DaneeBT replied to your other post about
this and assisted you. Please send myself or Danee a PM if you need
further assistance with this or anything else. All my best, Megan
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RE: Re: WRONG ITEM SENT
Thank you guys so much, she already helped me! I’m really happy with
customer service, hope you had an amazing day 💕
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Nope. This happened to me with the previous bag deal, I f...
Nope. This happened to me with the previous bag deal, I forget what they
were, but one of them was Chill..and that was what I selected but was
sent one that i didnt want/select. They just credited my account 250
points instead.
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RE: Nope. This happened to me with the previous bag deal, I f...
That sucks! 😓 I only bought things now and didn’t wait for sale sale
because I wanted this bag.
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Why are some products being removed from the Canadian website?
I had my eye on the Sephora Favorites Lashstash and I was waiting for
tomorrows’s sale. However, now, that product has been removed from the
website. I checked under Brands and Sephora Favorites and i...
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RE: Why are some products being removed from the Canadian website?
I purchased this before the rouge sale and it’s great. I found this
happened with the hourglass column 3 le - it’s back but out of stock.
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Re: Why are some products being removed from the Canadian website?
Hi @GoldBalls Sorry! Sometimes, when products are out of stock and we do
not have a restock date, the page will be removed.
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Re: Why are some products being removed from the Canadian website?
Oh, that sucks, but I do understand. Thanks for responding!
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RE: Why are some products being removed from the Canadian website?
There is still the Lash Stash To Go which is a very good set. I ordered
it a week ago and love every single one. But yes, I’ve been noticing
Canadian stock selling out, like advent calendars. I didn’t...
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Re: RE: Why are some products being removed from the Canadian website?
I bought it (Lashstash) off the US site and had it shipped to my parents
house, they're coming to visit over the weekend so, it worked out after
all. But thanks for the tip!
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Re: RE: Why are some products being removed from the Canadian website?
Same I was checking for an advent calender. a bunch of them are gone
(even the sephora one which honestly wasn't on the site that long. And
some of the ones that are up are now giving dead links when ...
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why can’t I get the samples I ask forgy
I am so sick and tired of never getting the samples I want and instead
get disgusting perfume samples that just go straight into the garbage.
Can someone please explain to me the need to give it perfume samples
instead of the ones we ask for.
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Entering latest purchase to rewards points
Hi there, I recently made a purchase at Sephora and did not have my
Beautify Insider card. Please let me know how I can add the purchase to
my BI rewards points. Thank you,Celeste
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Re: Entering latest purchase to rewards points
Hi @CelatSephora, I can see that you called in and spoke with a customer
service representative who added these points for you. Please send me a
PM if I can assist you with anything else. All my best, Megan
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RE: Entering latest purchase to rewards points
You shouldn’t need your beauty insider card..All you should need is your
phone number if it’s connected to your card...I would call customer
service and see if they could help...They should be able to add the
points..
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wrong item received
Hi I ordered 2 boscia pore purifying black strips but only received one.
Can this be sorted please? Thanks!
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