Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Shipping
Sephora you have been messing up. I purchase flash shipping a my
packages never ship until 4 or 5 days later this is a scam. I'm reading
everybody else is reviews and they have felt the same thing the...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Shipping
Hi @chelebelle808. So sorry for the delay. Due to the high volume of
orders during our Holiday Bonus promotion, you may experience a delay up
to 7 business days in the delivery of your order. Once you...
0
0
| 0 Hearts |
0 Replies
|
|
Benefit Gimme Brow Gel sample in order
One of my most recent orders contained a sample of the recently recalled
Benefit Gimme Brow Gel. Is there a reason why a product that has been
recalled due to safety reasons was included in my order? ...
4
4
| 4 Hearts |
4 Replies
|
|
Don't feel bad, I got it as well. I was very disappointed...
Don't feel bad, I got it as well. I was very disappointed I received it,
I just threw mine away! Luckily I prefer ABH!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Benefit Gimme Brow Gel sample in order
That what I thought when I saw this sample in two of packages, I pretty
sure that it's not safe to actually use it(
0
0
| 0 Hearts |
0 Replies
|
|
Re: Benefit Gimme Brow Gel sample in order
I got that sample too. Good thing it’s all dried up so can’t be used
0
1
| 0 Hearts |
1 Reply
|
|
Re: Benefit Gimme Brow Gel sample in order
Hi all @Indy701 + @trishavt + @beecee87 + @MariaLis. So sorry about
this! You can throw the sample away. For more information about the
Benefit recall, click here:
https://www.benefitcosmetics.com/us/en/product-recall. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
Pat McGrath Mattetrance in Omi
How different is it from She’s Heaven (luxe trance)? And does anybody
know when Sephora usually restocks items? I’m hoping to be able to buy
it with the rouge discount (so 11/15 at the most). Thank you!
1
1
| 1 Hearts |
1 Reply
|
|
Re: Pat McGrath Mattetrance in Omi
Hi @acraitus .Restock dates may vary. I recommend signing up for an
email alert to be notified when the item is available online. You can
also use the Find In Store feature; be sure to contact the sto...
0
0
| 0 Hearts |
0 Replies
|
|
Bought Broken ABH Modern Renesaince?!?!?!
hi, i recently went to sephora and i bought a new modern renesaince
pallete as well as a few other things, however as soon as i got home and
opened it i realized that the brown shade was shattered and...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Bought Broken ABH Modern Renesaince?!?!?!
Hi @veronika1o1. So sorry about this. Your palette may have been damaged
in shipment to the store, or while our displays were being replenished.
Nonetheless, if you return back to the store you purcha...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Bought Broken ABH Modern Renesaince?!?!?!
Just bring it back into the store 🙂 Sephora is really good about
returns if something doesn’t work out or in your case it was damaged.
0
0
| 0 Hearts |
0 Replies
|
|
Received wrong item
Just got my order today. Sephora sent me wrong items with correct
shipping, and there is no packing slip in the box. I wonder how you sent
out package without checking the packing slip? So disappointe...
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Received wrong item
So sorry about this. Are the items still out of stock? Please send me a
message with your original order number. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
Forgot to add item
Hi there, I forgot to add an item (Anastasia brow wiz) as well as 3 free
samples to my order earlier and was wondering if it was still possible
to add it as I would prefer not to pay for shipping! Thank you so
much!Hayley
0
1
| 0 Hearts |
1 Reply
|
|
Re: Forgot to add item
Hi @HayleyAnn. Once an order is placed, we cannot modify it. We can
request to cancel it, but that request is not a guarantee. If you like,
you can go in-store to return the items for a refund, or m a...
0
0
| 0 Hearts |
0 Replies
|
|
Pat McGrath Labs Mattetrance
Hello! I wanted to know how often Sephora restock on porducts and also,
I'm looking to buy the Pat McGrath Matteterance lipstick in color Omi
and I wanted to know when it will be available. Hopefully before the
15th. 😊
0
1
| 0 Hearts |
1 Reply
|
|
Re: Pat McGrath Labs Mattetrance
Hi @Mali1797. Restock dates may vary. I recommend signing up for an
email alert to be notified when the item is available online. You can
also use the Find In Store feature; be sure to contact the store first
to confirm availability. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
Link VIB to online account
I've had my VIB card for a while, but I was wondering how I can link my
VIB card to my Sephora online account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link VIB to online account
Hello @MarcelaPinal, I'd be happy to assist! Can you please send me a
Private Message with your email address and VIB card number? Cheers,
Richard
0
0
| 0 Hearts |
0 Replies
|
|
Item missing from order
Hi, I got my order today. When I checked off all the items in the box
from my list to double check about the order, I found out that I have
bought 2 sets of an item but ONLY ONE set is in the box. I was so
disappointed and don't know what to do..
0
1
| 0 Hearts |
1 Reply
|
|
Re: Item missing from order
Hi @Suve, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Regards, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Someone keeps repeatedly using my Beauty Insider
Someone on the East Coast keeps using my Beauty Insider - I noticed this
started happening last fall. She redeemed my birthday gift and then
redeemed a 500 point gift this past weekend. She only visit...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Someone keeps repeatedly using my Beauty Insider
Hello @Jeniology, So sorry to hear this. Can you please send me a DM
with the current email associated with your Insider account so that I
can assist? Best, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Order status: pending
Hi everyone,I placed an order 3 days ago (November11st) and the status
is still showing pending. I understand due to the high volume, it might
takes 1-2 days to process the order but it doesn't even s...
1
6
| 1 Hearts |
6 Replies
|
|
Re: Order status: pending
@Anonymous That is not at all out of the norm during the rouge sale -
expect delays well over 2 days in processing during the sale. If you
view the cart page you will see there is a warning that says ...
2
5
| 2 Hearts |
5 Replies
|
|
Re: Order status: pending
The statement in the cart is wrong and misleading then because they are
saying that 1 day, 2 day and flash shipping won't be affected by the
processing delay but clearly they ARE being affected since ...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Order status: pending
@samanthasmom but if you actually look at the flash shipping faqs 2 day
shipping it clearly states "2-day shipping on all orders from date of
shipment at no additional cost. No minimum purchase requir...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Order status: pending
@Kim888 I understand that but I don't think you understand that the
disclaimer is written wrong and they need to change it. The statement is
saying that the 3 expedited shipping methods won't be affec...
1
0
| 1 Hearts |
0 Replies
|
|
Re: Order status: pending
Hi @Kim888, Thank you for your reply.I will keep waiting and hope
Sephora won't cancel my order after pending status. Thank you again!
2
1
| 2 Hearts |
1 Reply
|
|
Re: Order status: pending
Hi @Anonymous, @Kim888 is right! We are experiencing delays with our
orders due to the current sale! If you are worried about your order,
please feel free to send me a PM with your order number and I'...
1
0
| 1 Hearts |
0 Replies
|
|
order in progress but item out of stock
I made on order on November 13th, item is Tarte back to school brush
set. When I ordered the item it was available but my order went through,
I just went to check the status of my order and it says it...
0
0
| 0 Hearts |
0 Replies
|
|
Pending Order
i ordered my products on November 3rd and the order is still pending.
Where is my order?
0
9
| 0 Hearts |
9 Replies
|
|
Re: Pending Order
Hi all @Jennasea23 + @samanthasmom + @tdrane79 + @Anonymous + @Fernleaf.
So sorry about this. We are experiencing a high volume of orders due to
our Holiday Bonus promo. Please note that once your ord...
0
1
| 0 Hearts |
1 Reply
|
|
This information is misleading. First I'm told you can't...
This information is misleading. First I'm told you can't cancel your
order once submitted because it is immediately sent to the warehouse but
I can the moment I get tracking information. However, I ca...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Pending Order
@Jennasea23 @tdrane79 If you open the basket tab, then you will be able
to see written in red, "Due to high volume, your order might experience
up to 7 business days delay. 2 Day, 1 Day and Flash Ship...
1
2
| 1 Hearts |
2 Replies
|
|
Re: Pending Order
The disclaimer was there on Monday 11/6 when I ordered. I don't
understand why they say 1 day, 2 day and flash won't be affected when
clearly they ARE affected?My order had flash shipping and it hasn'...
0
0
| 0 Hearts |
0 Replies
|
|
That disclaimer wasn't there when I ordered my items last...
That disclaimer wasn't there when I ordered my items last week.
0
0
| 0 Hearts |
0 Replies
|
|
You're not going to get an answer from them. I ordered my...
You're not going to get an answer from them. I ordered my items on Nov.
4. I've called, emailed and posted to the chat and nothing. They can't
tell you anything about your order.
0
3
| 0 Hearts |
3 Replies
|
