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201,187 Posts
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Products Removed from Favorites List
Why are products being removed from our Favorites/Loved list? For
example, I had the Hourglass Holiday Palette on my list and it’s been
removed. I can’t search to find the palette either. I get that t...
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Re: Products Removed from Favorites List
Hi @aquadolly130, I sincerely apologize that some items are currently
unavailable at the moment. I recommend contacting your local store
directly for availability. Please feel free to private message ...
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Tracking product
How do I get tracking information to watch shipping process and know
arrival of product?
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Re: Tracking product
Hi @Anonymous, Once your order ships, you'll be notified via email! If
you want to know when an item is back in stock, I recommend adding your
email to the product page to be notified when it's back in stock. 🙂
Best Regards, ❤️ Raquel
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Order now says “out of stock” on item?
I placed an order on Sunday afternoon. I just went to track my order and
see if it was about ready to ship, and saw that one of the items, which
was not out of stock when I placed my order (J.One Jell...
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RE: Order now says “out of stock” on item?
It just means that it is no longer available for repurchase but it
shouldn’t affect your order whatsoever. That’s been my experience at
least. I know they change it when it goes out of stock because y...
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Missing Item from Order
Hi,I placed multiple orders during the VIB Rouge sale, and they came in
one box. This included 3 Kat Von D Tatto Liner- Mad Max Brown, however,
I've only received 2. The packing slip shows the correct...
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Re: Missing Item from Order
Hi @Sylvie21@Sahar5, Please contact us at 1-877-SEPHORA so that we may
assist you with your order! Bisous, Sian
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Re: Missing Item from Order
I bought before the sale and my shipment came super late. Also I am
missing an item, that I paid $32 for...
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RE: Missing Item from Order
Wait another couple days to see if the third one shipped separately. I
had an item marked as shipped that didn’t show up with the rest of
myorder, but it showed up a day later. During this sale, Sepho...
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Recent Order Issue
My recent order included two compacts, color 18, they are both totally
smashed and broken. How can I get these replaced?
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Re: Recent Order Issue
Hi @JKirksey, Sorry to hear about this! Please contact us at
1-877-SEPHORA so that we may assist you further. Bisous, Sian
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Huda foundation restocked in time for VIB sale?
does anyone know if the foundation will be restocked before the sale
ends tomorrow? I really wanted it in creme brulee
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Re: Huda foundation restocked in time for VIB sale?
Hi @samesandy, I recommend adding your email to the product page to be
notified when your shade is back in stock here > http://seph.me/2hDbaOh.
🙂 Best Regards, ❤️ Raquel
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Playbox
I just subscribed to the playbox today, will i receive the November
playbox or will i receive my first playbox in December?
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Re: Playbox
Hi @AmnahSalman, I'd be happy to look into this for you! Please send me
a PM with your registered email address, or contact us by phone at
1-877-SEPHORA for further assistance. Bisous, Sian
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Shipping
I ordered a while ago and my order still hasn't even been shipped out
yet. Wtf? If I would have known it'd take this long just to ship out, I
would have just went to the actual store. Jeeze 😞
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Re: Shipping
Hi @Anonymous, I'm so sorry to hear this! Can you please private message
me your order number so I can assist? Thank you. 🙂 Best Regards, ❤️
Raquel
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play box
why is the play box subscription $11 ?? When did the price change occur?
Not that I’m complaining about $1 increase but still a heads up would be
nice . And also is anyone else experiencing delays wit...
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Re: play box
Hi @ingridciocoitei, Can you please private message me your order number
so I can look into this? Thank you! 🙂 Best Regards, ❤️ Raquel
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ORDER NOT PLACED but STILL CHARGED
I placed a 90 dollar order online two days ago but nothing was
processed. I thought time was needed to place the order but that clearly
wasn't the case because my credit card was charged, and everythi...
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Re: ORDER NOT PLACED but STILL CHARGED
Hi @TiannaW. If you see an item you recently ordered is out stock, that
won't affect your order. What you see is the current inventory of the
item. If an item is out of stock at the time we fulfill yo...
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Re: ORDER NOT PLACED but STILL CHARGED
I'm sorry I don't think you get my problem. I was charged for an order
that was not successfully placed. I don't care about getting the product
anymore and just want my money back.
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Item missing from order; no response from Customer Service
Last week I received an order that renewed my VIB Rouge status for
another year. To my surprise, the largest item in the order — a Belif
gift set — was entirely missing from the box. I emailed Custome...
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RE: Item missing from order; no response from Customer Service
Contact customer service by PHONE. Email is a joke and they take too
long to respond. I️ contacted them by phone when an item was marked
shipped and never arrived, and the whole matter was fixed withi...
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Re: RE: Item missing from order; no response from Customer Service
Thanks for the tip! It’s not like it was a huge and critical purchase,
but the longer I’ve experienced radio silence, the angrier I’ve become —
a great deal of my work is customer service, and not res...
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RE: Item missing from order; no response from Customer Service
Aaaaaand not a single response from the mods. That’s grand. I suppose
I’ll call the customer service line tomorrow, and if I don’t get my
money back by end of business, I’ll take my wallet to Ulta permanently.
😠
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Re: RE: Item missing from order; no response from Customer Service
Hi @DonquixKong. I apologize for the delay. While we moderate and do our
best to respond to every inquiry, calling us directly is the best way to
receive immediate assistance. If you haven't been help...
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Re: RE: Item missing from order; no response from Customer Service
I got lucky; it took quite a bit of time on hold, but the customer
service hotline got a refund squared away for me. Thanks for following
up.
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Stock Issue
I love Sephora’s semi annual sales but this year was a particularly bad
year for the number of items out of stock for rouges and especially VIB
and beauty insiders. It seems a bit ridiculous that even...
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Re: Stock Issue
Hi @Anonymous. Thank you for this feedback. We will definitely share it
with the appropriate department. xo, jamila
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free 45 min makeover with 50$ purchase question
Can i purchase 50$ worth of makeup tommorow and schedule the makeover
for Nov 30th? Or do I have to buy the 50$ worth the day of the makeover?
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Re: free 45 min makeover with 50$ purchase question
Hi @Ivonne1417. I suggest making your reservation prior to stopping
in-store to make sure that the artists have time for your appointment.
To book a custom makeover, click here:
https://www.sephora.com/store-locations-events?tab=services. xo, jamila
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Re: im worried
Hi @Anonymous. So sorry about this. We are experiencing longer delays
than normal and most orders will be delayed 4-7 business days. I do
apologize for any inconvenience due to our Holiday Bonus promo. xo,
jamila
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Re: im worried
Thats ok but its been 6 days 😞 JamilaBT wrote:Hi @samiya12345. So sorry
about this. We are experiencing longer delays than normal and most
orders will be delayed 4-7 business days. I do apologize for...
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RE: im worried
Keep in mind, because of the sale processing time for orders is longer
then usual.
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Unknown address appeared in my saved address
As I was selecting my shipping address today, I noticed a name and
address I had never seen in my life in my saved address. I live in
Toronto, Ontario, Canada and the unknown address was someone who l...
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