Pending Order

[Jennasea23]

i ordered my products on November 3rd and the order is still pending. Where is my order?

[JamilaBT]

Hi all @Jennasea23 + @samanthasmom + @tdrane79 + @Anonymous + @Fernleaf. So sorry about this. We are experiencing a high volume of orders due to our Holiday Bonus promo. Please note that once your order has shipped, you will receive tracking. If you submit a request to cancel, this request is not guaranteed. If you receive shipping information and would still like to cancel your order, please contact us immediately at 1-877-SEPHORA. I apologize for any inconvenience this delay has caused.

xo,

jamila

[tdrane79]

This information is misleading. First I'm told you can't cancel your order once submitted because it is immediately sent to the warehouse but I can the moment I get tracking information. However, I called to cancel as soon as tracking was updated and was told it was too late. This is the worse online shopping experience ever and I would rather just buy in store or order directly with the vendor.

[Fernleaf]

@Jennasea23 @tdrane79   If you open the basket tab, then you will be able to see written in red, "Due to high volume, your order might experience up to 7 business days delay. 2 Day, 1 Day and Flash Shipping will not be affected."  This means that it can take up to 7 days to have your order go from Pending to Shipped.  This doesn't even include whatever shipping option you have, which will be additional days tacked onto the 7 day delay.  Sephora had this posted prior to the 20% off event.

Hope this helps.

[samanthasmom]

The disclaimer was there on Monday 11/6 when I ordered. I don't understand why they say 1 day, 2 day and flash won't be affected when clearly they ARE affected?My order had flash shipping and it hasn't been shipped yet....and they haven't changed the disclaimer so this is all very misleading!

[tdrane79]

That disclaimer wasn't there when I ordered my items last week.

[tdrane79]

You're not going to get an answer from them. I ordered my items on Nov. 4. I've called, emailed and posted to the chat and nothing. They can't tell you anything about your order.

[Anonymous]

Same here. I called them and they couldn't tell me anything without the packaging having s tracking number. That my order is at the warehouse and that message was difinitely not there before.

[tdrane79]

I think they put it up after so many complaints. I finally got my order today. It didn't get shipped until I put in a request to cancel.

[tdrane79]

You may want to put in a request to cancel. As soon as I did, my order shipped.