Missing Item from Order

[Sylvie21]

Hi,
I placed multiple orders during the VIB Rouge sale, and they came in one box. This included 3 Kat Von D Tatto Liner- Mad Max Brown, however, I've only received 2. The packing slip shows the correct quantity of 3 and I have been charged for 3 also.

Thank you for any help.

[SianBT]

Hi @Sylvie21@Sahar5, 

Please contact us at 1-877-SEPHORA so that we may assist you with your order!

Bisous, 

Sian

[Sahar5]

I bought before the sale and my shipment came super late. Also I am missing an item, that I paid $32 for...

[JessLess]

Wait another couple days to see if the third one shipped separately. I had an item marked as shipped that didn’t show up with the rest of myorder, but it showed up a day later. During this sale, Sephora has had a lot of glitches with their shipping. But if the item hasn’t shown up by the end of the week, contact customer service by phone.