Sephora

marycoaks · ‎12-03-2017

Hi! So, I’m getting a little worried about an order I placed on November 20th. The order seemed to be processing as normal, it shipped the 22nd but as of the 27th it hasn’t moved. I did pay for flash 2- day shipping as well. It’s worrisome to see no movement in 5 business days, I just want to make sure the package hasn’t gotten lost.

DaneeBT · ‎12-23-2017

Hi @marycoaks,

I'm sorry for the delayed response! If you have not yet been assisted, please give us a call at 1-877-SEPHORA for immediate assistance. Thank you.

Always,

Danee

Naty918 · ‎12-10-2017

Hi, I've had the same problem. order shipped Nov 22nd and has been stuck in Tennessee since Nov 27th. I emailed sephora and received an automated email response. I emailed again, and waiting for a response. At this point I think the package is lost

ZakiyaBT · ‎12-19-2017

Hi @Naty918,

I am sorry to hear this! If you have not been assisted with your order, please send me a PM for further assistance.

Best,

Zakiya

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