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201,061 Posts
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Missing/Damaged Samples
Hi,I ordered some items online that ended up being over $50, so I tossed
in a promo code for one of the sample makeup bags (the Mid-Season
sampler, I believe) and was so excited to be trying out the s...
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Re: Missing/Damaged Samples
It's supposed to be like that. You have to pull it open and reattach it
the other way around. The end with the writing is the cap and doubles as
the handle. 🙂
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Re: Missing/Damaged Samples
Oh noo!! I found it but I feel so dumb haha. Thank you so much for
letting me know! 😀
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Delete review of Dolce & Gabbana Light Blue Intense gift set
Hey there, I recently submitted a review of the Dolce & Gabbana Light
Blue Intense gift set that isn't active or officially posted yet. I
would like very much to delete the pending review. Thank you very much!
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Re: Delete review of Dolce & Gabbana Light Blue Intense gift set
Hi @IchiIzzaro Sorry for the delayed reply! I have removed it for you
and it should be removed from our site within 24 hours.
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Another return question, very specific. TY in advance!
I have a drybar set I received as a gift. I would like to return it for
a gift card not store credit, and I do have the receipt. I do not want
it to go back to orig payment because its my boyfriends c...
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RE: Another return question, very specific. TY in advance!
Thank you ladies for your responses. One more quick question, Can Sales
Associates use said store credit in store to place an online order for
us? There has to be a work around this. I mean I am giving them ALL the
monies back, what’s the difference?
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Store Credits are issued ON gift cards @PalomaFoster
Store Credits are issued ON gift cards @PalomaFoster
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Re: Store Credits are issued ON gift cards @PalomaFoster
right. but will I be able to use it online and in store or just instore?
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It has the same sku set up as a gift card, why not just c...
It has the same sku set up as a gift card, why not just call your local
store and ask?
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I've heard different answers on whether you can use the s...
I've heard different answers on whether you can use the store credit to
purchase gift cards, but if they let you it will be two separate
transactions (refund, then gc purchase).
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If you're returning something and don't have the original...
If you're returning something and don't have the original transaction
card with you, they'll issue you store credit on a special card
(non-transferable, different from a gift card). You can only use t...
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Play! Points
In November, Sephora sold previous Play! Boxes and I happened to buy
two. I was under the impression we still got the 50 insider points but
these cards say expired. Are you still able to honor them si...
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Re: Play! Points
Hi @kscott14 Yes, the stores should be aware of this and you can still
use the Play! passes.
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International credit card
Hi, I'm living in Japan and I've been trying numerous times to order
using my Japanese credit card but it kept saying it's unable to process
the order with the information provided even though all the...
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Re: International credit card
Hi Fungman, If you still need help with this, please give us a call at
1-877-SEPHORA for immediate assistance.
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order not recieved
I placed my order and tracking says it has been delivered. I have not
recieved it. I am going to call everyone i can tomorrow. but what steps
can i take? Ive never had this happen before and im a little upset. its
been two days.
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Re: order not recieved
Hi @Anonymous Oh no! If you haven't already please give us a call at
1-877-SEPHORA for immediate assistance.
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combining beauty insider points
Hi,I am having trouble combining my Beauty Insider card points with my
online account. My brother signed me up for the account about 5 years
ago and I'm not sure if he opened it online or in stores. I...
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Re: combining beauty insider points
Hi @Anonymous If you haven't already, please give us a call at
1-877-SEPHORA.
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call you probably have 2 separate accounts. they can inac...
call you probably have 2 separate accounts. they can inactivate 1 and
merge the points.
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unknown email for VIB card????
I have a VIB card but do not know what email I used when I originally
signed up for the BI card... I dont want to lose my points and I'd like
to make some purchases online. Can someone help me with this?
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Re: unknown email for VIB card????
Hi @Anonymous If you haven't been assisted with this already, please
give us a call at 1-877-SEPHORA and a Beauty Advisor will be happy to
combine your accounts.
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Missing Products!
I ordered a bunch of make up during the insider discount sale time. I
had it sent to my mothers house because they were gifts. They were
delivered November 28, and I just got home today and I have a p...
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Re: Missing Products!
Hi @amvh17, I'm sorry to hear an item was missing from your package! For
immediate assistance, please give us a call at 1-877-SEPHORA. Thank you!
Always,Danee
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Sephora Play! box became such a joke!
Ok guys. I am here to vent cuz frankly i am pissed. I don`t usually like
to b*tch out but things been getting on my nerves with Sephora a lot
lately, and tell me if you have the same issue!I haven`t b...
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BIRTHDAY GIFT
Hey I was wondering if I could get my Birthday gift but my birthday was
in October? Could I still get it?
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Re: BIRTHDAY GIFT
Hi @Anonymous and @charm1904, I'm sorry to hear you haven't received
your bday gift! I'll send you a PM to assist you further. Always, Danee
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I missed mine, too. I was too sick to care at the moment lol
I missed mine, too. I was too sick to care at the moment lol
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Tom Ford Indian Rose 100 point Perk
I have seen the 100 point perk of the Tom Ford Lipstick in Indian Rose
come up quite a few times. Including 4 times today. I put in my basket
with an order and it always comes back as out of stock. If...
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Re: Tom Ford Indian Rose 100 point Perk
Hello @tamah , So sorry to see this. If you are still experiencing
issues with this, give us a call at 1-877-SEPHORA (1-877-737-4672) for
assistance. Cheers, Richard
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Re: Tom Ford Indian Rose 100 point Perk
Richard, I checked again just now and it is still showing as out of
stock... When I call (which I have called about 4 times) I am told that
it is still out of stock, and there is nothing they can do.Very sad
about this issue...
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When will the Sephora collection lip stores lipsticks be in store?
A few days after the launch I went into my local Sephora and I asked one
of the ladies about the lipsticks. She said that they weren’t on the
floor yet and that they didn’t know when they’d be. So I’m curious when
they be sold in store.
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Re: When will the Sephora collection lip stores lipsticks be in store?
Hi @CinderMoon, This item will be available in our Sephora stores on
12/26! 🙂 Always, Danee
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Package returned to sender?
Hi, I ordered some Christmas presents a few days ago (I have flash
shipping, though for some reason it was predicted to come pretty late,
which was fine). I checked the status and it said my package h...
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Re: Package returned to sender?
Hi @manamua26, I'm so sorry to hear about your ordering experience! If
your package was returned to sender, you will be issued a refund. If
you'd like us to look into this for you, please contact us v...
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Delayed Order
Hi! So, I’m getting a little worried about an order I placed on November
20th. The order seemed to be processing as normal, it shipped the 22nd
but as of the 27th it hasn’t moved. I did pay for flash ...
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Re: Delayed Order
Hi @marycoaks, I'm sorry for the delayed response! If you have not yet
been assisted, please give us a call at 1-877-SEPHORA for immediate
assistance. Thank you. Always, Danee
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