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200,502 Posts
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RE: Won't let me buy
Hey @Anonymous, you need to shop on Sephora's USA website (not on
mobile). Then in the "My Basket" select UK as the country you will be
shipping to @Anonymous.
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anyone working on the Rouge flash shipping??????
I recently became Rouge and I think I am qualified for Rouge Free
Shipping Flash 2 day. i was so excited about the flash shipping. i place
my order on December 13, but after 2 weeks my order is still ...
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Re: anyone working on the Rouge flash shipping??????
Hi @Anonymous, Sorry to hear about this experience! If you have not yet
received assistance with this, please send me a PM with your order
number 🙂 Bisous, Sian
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Beauty Insider points
Hi!! my beauty insider points are not appearing on my account. I am
supposed to be a VIB but online it says I'm just a plain beauty insider
😕
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Re: Beauty Insider points
Hi @Anonymous, It sounds like your Beauty Insider card and email address
may not be linked! Can you please send me a PM with this information so
that I can link them for you? Bisous, Sian
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Damaged Play box ...help
My Smashbox eyeshadow was smashed to pieces and all over the bag too.
Can someone please help.
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Re: Damaged Play box ...help
Hi @wjudi72, I've responded to your PM 🙂 Looking forward to assisting
you with this! Bisous, Sian
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VIB Card Linked to Account PLEASE!
I made an account but already had a VIB card so I am needing them linked
PLEASE!!
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Re: VIB Card Linked to Account PLEASE!
Hi @Anonymous, If you haven't received assistance with this yet, please
feel free to send me a PM with your Beauty Insider card number and
registered email address so that I can link them for you 🙂 Bisous, Sian
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Insider points from in-store card are not on my online account?
I have an Beauty Insider online account, as well as a Insider card, but
none of the purchases that I used my in-store card on are adding points
to my online account. Is there a way that I can link the...
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Re: Insider points from in-store card are not on my online account?
Hi @Anonymous, Sounds like your online account and physical card aren't
linked! I'd be happy to link them for you. Can you please send me a PM
with your Beauty Insider card number and your registered email address?
Bisous, Sian
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Problem opening FB Stunna Lip paint
Is it just the one I purchased or everyone is experiencing the same
problem? I tried so hard twisting it just won’t open...
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Re: Problem opening FB Stunna Lip paint
Hi @Gracexo, Sorry to hear about this! It sounds like yours was sealed
extra, extra tight! If you're still unable to open your lip paint,
please feel free to send me a PM with your order number. Bisous, Sian
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Two day shipping before Christmas problems
Anyone else order items for the two day shipping and now won’t be
receiving their items until after Christmas? I’m really upset as I work
tonight and Christmas Eve, 12 hour shifts with 2.5 hours total...
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Re: Two day shipping before Christmas problems
Hi @cortpoo13, I'm sorry to hear about this experience! If you have not
already received assistance, please feel free to send me a PM with your
order numbers so that I may assist you further. Bisous, Sian
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@cortpoo13 Sorry to hear that. There are always risks inv...
@cortpoo13 Sorry to hear that. There are always risks involved with
every company in the world with regards to last minute shipping.
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Return/Payment Question
I did a return the other day... how long will it take to get the money
back on to my credit card?
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Re: Return/Payment Question
Hi @msvazqu3z, Once a return is processed, you should see the refund to
the original form of payment within 3-10 business days 🙂 Bisous, Sian
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Lost package?
Hi, I am a sixteen year old girl and this is my sister's sephora account
but she does not know I'm making this post. We ordered a Urban Decay
Naked Heat Palette approximately three days ago and the pa...
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Re: Lost package?
Hi there @melislol. We are happy to look into this. Have your sister
send me a message with the order number. xo, jamila
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How Does Someone engage a Mod? My issue been ignored, and when I call cs they put me on hold and hang up on me. I hate to be a nuisance rly.
Issues with my 3k KVD Point Perk, and my post history explains it all. I
understand its the holidays and everyone is busy, but i’ve been trying
to speak with a human for 5 days now.
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I would suggest you stay on hold and be patient. MODS ans...
I would suggest you stay on hold and be patient. MODS answer inquires on
here in order that they are asked. I just got an answer to a post I
posted last Monday, patience is a virtue.
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RE: I would suggest you stay on hold and be patient. MODS ans...
Yes it is. Will try again. I just don’t want to let time pass as it’s
somewhat time sensitive but I guess I will hope for the best.
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Re: RE: I would suggest you stay on hold and be patient. MODS ans...
Hi @PalomaFoster. So sorry for the delay. If you still need assistance,
send me a message with your order #. xo, jamila
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Boscia Charcoal Makeup Melter
I bought a few of these during the black friday sale, it was a good
deal! ($15 for full size) As i got home i opened and saw weird
“blooming” patterns in all the jars, it looks super nasty and i think...
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Re: Boscia Charcoal Makeup Melter
Hi BeautyThank you for taking time to let us know about your recent
experience with the Charcoal Makeup Melter.We can assure you that all
boscia products have been formulated with the highest quality ...
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Birthday day change
hello, i want to change my birthday because i entered my mothers date
since i use her credit card and thought it could make problems buying,
but she buys me gift cards so i dont use it and now my birt...
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Help with my order
The shipping place isn’t right, it’s a wrong place how could i get it to
my right adress?
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RE: Help with my order
You may want to call CS at 1(877)SEPHORA. From what I recall though,
Sephora can't change anything while the order is processing. When you
receive an email that your order shipped, call CS immediately...
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is there anyway return gift without sender know you return it???
quick questions.. My friend bought me makeup set from tarte, but I have
similar one as the one my friend gave me. I would like to return for
store credit or exchange something else. the thing is new s...
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Adding points after purchase
Hi all, I purchased a few products last week and I forgot my Sephora
card and email. I would like to know how to add points after my
purchase.Thanks in advance
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RE: Adding points after purchase
You can Email Sephora, message a BOD, or call Sephora 1 877 SEPHORA
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VIB Rouge "private hotline" makes no sense!
VIB Rouge "private hotline" makes no sense! First of all, it took google
research and looking at group threads to even FIND this "hidden gem" of
a phone number...as it is not listed anywhere on Sephor...
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Re: VIB Rouge "private hotline" makes no sense!
AGREED! I don't understand how it is a perk at all. No friendly
greeting, no mentioning of my status, same abilities and knowledge as
the regular hotline (almost less than), monotone response and indi...
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