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198,533 Posts
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RE: Broken Colourpop Shadows
You can also take a photo of the shadows with the packaging slip in the
photo, and email to customer service and they can send you a new one.
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RE: Broken Colourpop Shadows
You can exchange them in store for a new palette, if you don’t live near
a Sephora call CS 1877SEPHORA
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Stolen Package
I placed an order on December 1st, and my tracking said it was delivered
on December 6th at 9:44pm. When I went to check in the morning, my
package was not there anymore. First of all, who delivered at almost
10pm at night?? I'm so upset right now.
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Re: Stolen Package
Hi @zoeyytrann, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Happy Holidays, ❤️ Raquel
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Part Of My Order Was Cancelled?
I placed an order a couple of days ago using a gift card. I used up the
balance of the gift card, and paid around $11 on top of it as well to
cover the extra costs. I just checked my order and it's sh...
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Re: Part Of My Order Was Cancelled?
Hi @jzbel411, I'm sorry to hear this! I'll be sending you a private
message short to assist. 🙂 Happy Holidays, ❤️ Raquel
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Help with Sephora beauty insider birthday gift
I tried to redeem my birthday gift during my recent online purchase. I
received a message stating the gift had already been redeemed. I haven't
redeemed it. Please help. Thank you!
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Re: Help with Sephora beauty insider birthday gift
Hi @deaylac & @brewerprincess, I'll be sending you both a private
message shortly to assist. 🙂 Happy Holidays, ❤️ Raquel
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this has happened to me as well so I am looking forward t...
this has happened to me as well so I am looking forward to hearing the
answer!
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Shipping
Hi I had placed an order Dec 7th and understand there might be a
shipping delay. However, I will be travelling outside the States and
wanted to check possible delivery dates. Order ID for reference is
XXXXXXXXX Thanks for any update!
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Re: Shipping
Hi @Anonymous, I wanted to let you know that I took out your order
number from this post for security purposes. I'll be send you a private
message shortly to assist! 🙂 Happy Holidays, ❤️ Raquel
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December box
Waiting patiently for my box to ship. It’s a Christmas present so Any
ideas when it might ship
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RE: December box
The FAQ states that Play! Boxes arrive 3-5 days before or after the 20th
of the month. They are typically shipped out the third week of the
month, although in the past they have gone out sooner. Hopefully it will
arrive this week ☺️
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Lost
My package via UPS says “Delivered” at the Front Door. I have been here
all day, checking, ready to receive the package. .. I do not have the
package in my possession. I went over to my neighbors’ to ...
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Re: Lost
Hi @mack3nz13, I'm sorry to hear about this! I can see you've been
assisted by one of our Beauty Advisors, but if there's anything else I
can help with, please send me a PM! Bisous, Sian
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RE: Wrong address
Call Sephora at 1(877)SEPHORA immediately @loveTS! Once the orders are
processed, they will not be able to change it but they can contact UPS
to update the shipping address.
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What is a 2017 reward?
On my order summary it lists a 2017 reward, but I only received the
items I ordered and none of the samples (as usual). Could you please
tell me what that is and why it wasn’t included with my order.
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Re: What is a 2017 reward?
Hi @SallyMac76, Sorry about any confusion! If you'd like further
assistance, please feel free to send me your order number via PM. I'd be
happy to assist 🙂 Bisous, ; Sian
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RE: What is a 2017 reward?
@SallyMac76 the 2017reward is the discount code. I assume you used the
$25 off promotion code - it’s just noting it on your receipt
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Help! How to link my VIB card to my online account!
How can I get my VIBROUGE card linked to my online account?! I also need
to delete the new online account I created because I thought I could add
if I created a new one. 😞Trying to take advantage of ...
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RE: Help! How to link my VIB card to my online account!
I'd recommend calling Sephora Customer Service at 1(877)SEPHORA for a
more immediate response @Anonymous
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Re: RE: Help! How to link my VIB card to my online account!
Hi @Anonymous, If you have not yet received assistance with this, please
send me a PM with your registered email address and your Rouge card
number so that I may assist you further 🙂 Bisous, Sian
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damaged empty package
I ordered a very large sephora order.. It was for birthdays and
Christmas gifts for my friends. The package arrived but it came
damaged!nothing was inside this package at all. The tape was ripped and
...
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Re: damaged empty package
Hi @Anonymous, I'm so sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: damaged empty package
Hi. I have anot her problem yet again with sephora! They said they
issued a refund. On my order it says "store card redeemed" of the amount
of $403. On my other order it says a refund of $69 was issue...
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Re: damaged empty package
Hi @Anonymous, I'm sorry to hear this has been an issue! I can see that
you were recently assisted by a Beauty Advisor. If you are still
experiencing issues, please send me a PM directly. Bisous, Sian
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samples with orders
I am just curious. What is the point of allowing a customer to choose
the free samples you want with your order if Sephora is going to send
you wha they want or nothing at all. I just received my most...
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Re: samples with orders
Hi @GabbyTE, I'm sorry to hear about this experience! If you have not
already received assistance through another one of our channels, please
feel free to send me a PM with your order number(s) so that I can look
into this for you. Bisous, Sian
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status message
i have a weird status message for my order: it says test completed? what
is that supposed to mean
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Re: status message
Hi @micchan@melissahe, Sorry for this confusing messaging! If you're
still experiencing this, please send me a PM with your order number, and
if possible, include a screenshot, so that I can look into this further.
Bisous, Sian
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Re: status message
I also got that message. Did you try calling customer support? If so,
what did they tell you? I called customer support and they have no clue
either - when the rep looked into their database of status...
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order problems
HI I was wondering if anybody else has been running into, I buy a LOT
from sephora but I usually use my laptop. I keep running into problems
like the page not loading, and running out of stock for an ...
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Re: order problems
Hi @Bronteblue, Sorry to hear about this! If you're having issues with
our website, I recommend clearing your cache and cookies as this may
help resolve the issue. Also, we are working on updating our...
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Returns headache - anyone have advice?
So my mom doesn’t have a sephora account and doesn’t buy things online,
she’s old school and out of state. So she gave me her credit card number
to order $100 worth of stuff for christmas to be delive...
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Re: Returns headache - anyone have advice?
Hi @elizabethCA, Your local Sephora store will gladly assist you should
your moisturizer not work out. If you have specific questions about
making your return, please contact your local store directly. Bisous,
Sian
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You can go to the store with the receipt and the items yo...
You can go to the store with the receipt and the items your returning
and ask for a gift card. If they say they cannot give you that then ask
for the store credit so you can make your new purchase for...
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