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198,812 Posts
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Re: where it's my package!!??
Hi All @lmaster + @Anonymous + @val2222 + @mariebb18 + @deecy63. So
sorry about any order delays. If you still need assistance, please send
me a message with your order number. xo, jamila
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Re: where it's my package!!??
Same here :(.It's been almost 3 weeks after I placed the
order!!!!Already send them an e-mail about this 5 day ago, and I haven't
received any reply.Should or can I just call the customer service and
cancel this order?
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RE: where it's my package!!??
I ordered 5 of the play boxes on Nov 21st. The tracking shows it enroute
to Memphis as well. Called a few times about it. The tracking now shows
- we are attempting to locate your package. 😞
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Re: RE: where it's my package!!??
Yep mine were play boxes as well! Lost the package,,, or it never
actually did ship, but now they are out of stock... Isn't that just
great!
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RE: where it's my package!!??
Same here, my order says usps is awaiting the item since a week ago. I
do have the 2 day flash shipping and when I placed the ordered, it said
my shipping time wouldn’t be affected.
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saaaaaaame!!! I'm so sick of no one answering!! It's Dec...
saaaaaaame!!! I'm so sick of no one answering!! It's Dec 2nd and I
haven't received my order from Nov 21!!!
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I went to ups website and filed a claim for them to look...
I went to ups website and filed a claim for them to look for it
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@iwantallmakeup I don't get it! I know it's the holidays...
@iwantallmakeup I don't get it! I know it's the holidays and all, but my
package even went from the in transit stage with a truck showing to now
an arrow pointing to the box, like it's not even shippe...
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RE: where it's my package!!??
I'm having the same issue. Order placed on 11-22 and supposed to receive
on the 27th but it still shows in route to Memphis Tennessee. 😟
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@deecy63 ok wow, well at least they are trying to find it...
@deecy63 ok wow, well at least they are trying to find it, I have a
feeling Sephora won't probably go that extra mile for us, but I'm
optimistic 😔 please let me know if they have any luck finding it,...
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RE: @deecy63 ok wow, well at least they are trying to find it...
Did you get your order yet? Two phone calls later and my order still
says "in route to Memphis". The customer service representative said
they weren't aware of a problem until this week. They charged ...
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@deecy63 ok just so upsetting!! who put a trace on it? Se...
@deecy63 ok just so upsetting!! who put a trace on it? Sephora or ups?
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Re: @deecy63 ok just so upsetting!! who put a trace on it? Se...
I haven't had Sephora do it yet but I called Hautelook yesterday and
they had UPS put a trace on it. I still need to call Sephora to do it.
The other package was more valuable.
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@deecy63 I just don't get how two orders I've placed have...
@deecy63 I just don't get how two orders I've placed have arrived before
that one!! I ordered two of the play by Sephora bags they had available,
was that what yours was too, just curious if they are ...
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Re: @deecy63 I just don't get how two orders I've placed have...
No. I ordered the urban decay lippie/lipliner set and a bite beauty lip
crayon. I think it is a UPS problem though because the Hautelook stuff I
ordered at that time is also at the "in route" stage. T...
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Transferring Beauty Insider Points
Hello! I would like to transfer my points from this account to my
account with a lot more points on it. I have a scannable Beauty Insider
card that I use (it has a barcode #), however, I am not sure w...
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Re: Transferring Beauty Insider Points
Hi @Anonymous, I can see that you were assisted by a Customer Service
Representative via email. Please private message me if there is anything
else that I can assist you with! All my best, Megan
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Re: Transferring Beauty Insider Points
I need to transfer points and deactivate an account. Can you please help
me? Thanks.
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Re: Transferring Beauty Insider Points
@JH1028 and @Lizzysg92 Sory for the delay in our reply! If you still
need assistance with this, please send me a PM with your Beauty Insider
card number.
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my Beauty Sleep Sephora favorites
Arrived & I opened it today. One of the products leaked all over
everything else. I think Sephora knew this was an issue & they tried to
pack it separately. I'm so disappointed - what are my options?
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Re: my Beauty Sleep Sephora favorites
Hi @Amy10510 I'm so sorry to see that your set arrived in this
condition. If you still need assistance with this, please give us a call
at 1-877-SEPHORA.
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SO IRRITATED
The app told me to order by Wednesday before 3 pm to receive by
Christmas and now my order update has told me it will be delivered the
28th!!! that's 4 days after it told me it would be delivered. Thi...
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Will I lose my coupon value on a return?
Hi! I purchased the Fenty foundation about a week ago...(def should have
gotten a sample first, as the shade I was matched to dries down then
oxidizes on my skin to leave me looking rather orange and ...
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RE: Will I lose my coupon value on a return?
Hey @Xianhope, the $15 coupon will be prorated between the entire
purchase.
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Re: I lost my sephora card and only remember the number i used
@Anonymous You may want to post in the customer support group so a mod
can see and assist you!
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Rewards Bazaar
What time does Sephora post their new rewards? Every time I try to check
early they aren’t posted yet or they are sold out! I have tried to check
on Tuesdays and Thursdays at 10am and they aren’t out ...
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Wrong Item Sent
I had placed a large order during the vib sale and instead of receiving
the Too Faced 'Tis The Season To Sparkle Glitter Set', I received the
Clinique 'Superbalanced Makeup' in shade 32. I have since ...
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Re: Wrong Item Sent
Hi @VickyW, I am sorry to hear this! If you have not been assisted with
this already please send me a PM with your order number for further
assistance. If you have received the wrong item within an on...
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RE: Wrong Item Sent
That would be tricky. They sent you the wrong item so you purchased it
in store. So what you want is to be reimbursed for the Too Faced item
since you bought it twice, right? Maybe call customer servi...
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Did not receive paid product
I did not receive my item in my order as stated. Tracking says it's been
delivered, but my item is not inside the box. The package slip says
there's only one item, which is the sample bag. Your phone ...
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Re: Did not receive paid product
Hi @pianopooh, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Many items cancelled for being out of stock
I'm a bit frustrated because I just achieved Rouge status on this order
and was looking forward to the welcome kit as well as the promo right
now (the holiday sample bag) and a rewards item (The Clini...
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Package not received!
Hello Sephora ADMIN, I placed my order on Dec. 11, my package was
supposed to arrive by the 13 or 14th. I checked my tracking and it says
my package has been delivered by CanadaPost. However, no one k...
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Re: Package not received!
Hi @Lara51, I am so sorry to hear this! If you have not been assisted
with this already, please send me a PM with your order number so that I
can look into this further for you. Best, Zakiya
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