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Post in Customer Support
Anonymous Insider
‎02-07-2018 01:58 AM
‎02-07-2018 01:58 AM

1st Order Status "Unsuccessful Authorization"

I placed my first ever order with Sephora on the 26th of January and realized today that I still hadn't received a shipping notification, so I just logged in and found that my order status is Pending / Unsuccessful Authorization, it looks like my order has been cancelled. 

 

I'd like to know what's happening..?

 

Thanks to anybody who can help!

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1 Reply
ZannaBT
ALUM II Insider
‎02-07-2018 01:25 PM
‎02-07-2018 01:25 PM

Re: 1st Order Status "Unsuccessful Authorization"

Hi @Anonymous, I'm so sorry for any inconvenience caused! Please send me a private message with your order number or registered email address so I can look into this in more detail for you. Thanks! 

 

Stay Fabulous,
Zanna
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  • 1 reply
  • ‎02-07-2018 01:58 AM
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