lost all my reward points on New Year’s Day!

[Doby2001]

Thanks for letting me know my points were going to expire, I had over 300 points saved and now they are all gone, I'm not very motivated to return to the store. 

[GG84]

@Doby2001 If you are inactive with Sephora for 16 months, then yes your points do expire.

[Doby2001]

No kidding.

[RichardBT]

Hi @lizmcgrath,

There was a brief period of time where Beauty Insider information was unavailable. This should be back to normal now. If not, please message us with your registered email address so we can look into this for you.Thanks!