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201,187 Posts
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Re: Rouge monthy gifts
Not only can I NOT sign up for the monthly rouge deals I also don't
receive any emails for the monthly deals. Very frustrating to say the
least.
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Re: Rouge monthy gifts
Hi @1442, I sincerely apologize about this. I sent you a PM last
Tuesday. Please feel free to reply for assistance. Thank you. 🙂 Best
Regards, ❤️ Raquel
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1 Reply
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Oops I gave 1 star instead of 5 :(
I just gave a huge review for the Youth to the people cleanser and
ranted about how much I loved it, but when I went to look at it it said
I only gave it 1 star!!! I swear, i clicked 5. But anyway, ca...
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Re: Oops I gave 1 star instead of 5 :(
Hi @hannypants, I've removed your review for you! Please allow up to 24
hours for the review to disappear. Also, please feel free to write a new
review, I'll be sending you a PM with the original revi...
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Worst Experience at WEM
I wanted to quickly share my experience at the West Edmonton Mall
location on Sunday morning, right when they opened at 11am. I walked
into the store, and one of the ladies working was walking towards...
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Re: Worst Experience at WEM
Hi @efarand, I sincerely apologize for your recent store experience and
appreciate you bringing this to our attention. We strive to provide our
clients with a welcoming environment and take pride in o...
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LaserShip - Finished With Online Orders
For years, my experience with online shopping at Sephora has been
pleasant and relatively fast (about 3 days with UPS). However, like many
others, I have had my first (and hopefully last) run-in with ...
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1 Reply
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Re: LaserShip - Finished With Online Orders
Hi @Alana14164, I sincerely apologize about your experience with
LaserShip and appreciate you bringing it to our attention. I'll be
sending the information you've provided to the appropriate departmen...
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"Succesfully Returned to Sender"??
I ordered a few items on January 31st and had yet to recive them. I
decided to track my order only to have it tell me that the delivery date
was yesterday, but i never got anything. It told me that th...
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Re: "Succesfully Returned to Sender"??
Hi @sydthekid17, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: "Succesfully Returned to Sender"??
Only thing I can think of is the delivery people got the wrong address,
and when the person at the door said "no, not mine," they didn't look
any further and just returned it to Sephora. You'll no dou...
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Beauty Insider Number / Merging Accounts
Hi - I usually shop online but recently made a purchase at a store. I
gave them my phone number to access my VIB account when I checked out. I
noticed on my receipt after I left that the number of poi...
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Re: Beauty Insider Number / Merging Accounts
Hi KatyH1024, I'll be glad to merge your accounts together. I am sending
you a message now!
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Re: Beauty Insider Number / Merging Accounts
I have trouble connecting my vib card with my email. I think I have 2
accounts. Can you help me merging my accounts? Thank you.
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1 Reply
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Re: Beauty Insider Number / Merging Accounts
HI @christopherT, I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Shipping
so i ordered something online but i got the wrong thing do you think i
can return it in stores?
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1 Reply
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Re: Shipping
Hi @amygur, I'm sorry to hear this! I'll be sending you a PM shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Laura Mercier Hydrating Primer
does anyone know if the Laura mercier hydrating primer is supposed to
have an aluminum cover on the tip of it? I just bought it today and mine
didn't so I just wanted to make sure... thanks
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Re: Laura Mercier Hydrating Primer
Hi @anastasiakkop, This product should have a seal. If yours did not
come with a seal, I recommend contacting your local Sephora store for
information regarding a return or exchange. I'm so sorry for any
inconvenience caused! Always,Danee
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1 Reply
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Shipping taking forever!!
I placed an order on February 7th with 3 day shipping and each time I
check the status it still says pending! I understand that it’s around
Valentine’s Day so they may be a little backed up, but consi...
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1 Reply
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Re: Shipping taking forever!!
Hi maerier, I am truly sorry for the delay with your order! I am sending
you a message now to further look into this.
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Online account not linked with VIB status.
My online account is not linked to the VIB status I received in-store.
Is there somewhere I can enter my VIB card number?
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1 Reply
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Re: Online account not linked with VIB status.
Hi Clovekath, I am sending you a message to help link up your accounts!
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Change birthday
Hi, I need to change my birthday to my actual birthday February 18,
2000, since for some reason it isn’t that date. Anyone know how I can do
this?
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1 Reply
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Re: Change birthday
Hi Evelynkierstead, I just updated your birthday in our system! You may
need to log in and out of your account in order to view the updated
change. Click here for more information about the
gift:https://www.sephora.com/birthday-gift
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Order modification
Got an email saying my lash applicator I ordered was out of stock. Funny
thing is I went to check online and it is still listed as in stock
online........should I try and re-order?
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How to link VIB card to my online account
Hi, Can someone help me link my VIB card I received at the store to my
online account I have just created? Thank you,Kiki
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Re: How to link VIB card to my online account
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Re: How to link VIB card to my online account
Hi, I don't know how to link my VIB card that I received from store to
my online account. Can someone please help me with this? Thanks,Yagmur
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1 Reply
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Re: How to link VIB card to my online account
Hi Yagmur2018, You will not be able to link your accounts on your own
however, I am sending you a message now to help!
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Sephora Makeover Questions?
Hey there..I have a question regarding the 45 minute makeovers. First of
all, I don't have a gift card to redeem. So I'm wondering if there is a
flat rate for a makeover without having to spend $50+ o...
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Re: Sephora Makeover Questions?
Hi @BeBeQ, If you'd like to book a 45-minute full-face makeover, a $50
minimum purchase or $50 Gift Card redemption is needed. Our stores also
offer a variety of alternative beauty services including ...
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No points
Hello,I purchased an 87 mens cologne and seen it had said 3x the points
so I thought why not, but nothing is showing up in my account. I gave
the lady my information and nothing.
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Re: No points
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a PM shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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No more free samples?
This is the second time I haven't received my free samples with order.
It is a little bit annoying to see "3 Free Samples with any Purchase" ad
on the Sephora page when in reality its Pick Your 3 Free Samples and get
NONE. Best, Olga
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Re: No more free samples?
Hi @artek, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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