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198,925 Posts
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samples
This is the second time that I haven't received my samples... if they
are out of stock, then it should reflect that online.
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Free Samples
I received my order today but none of the free samples I chose were in
it and there weren’t any substitutions either. It was very
disappointing!
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Adding Beauty Insider Points from a Receipt
Hi! I need help getting my points onto my account from the receipt. I
didn't have my card with me when I made the purchase, and the cashier
told me I can enter my points from my receipt, but I can't figure out
how! Please help!!!
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Re: Adding Beauty Insider Points from a Receipt
Hello @stujess, I'd be happy to assist! Please send me a private message
with your registered email address/BIC card number and a photo of your
full receipt! I'll take care of the rest! Cheers, Richard
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Why though.
I had a mishap a couple of weeks ago at the store that involved being on
the phone with customer service for approx two hours.. at the store!
Iwas supposed to receive a credit. Nope. I called, receive...
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Re: Why though.
Hello @girlpower007, I'm so sorry to see that this has occurred! Can you
please send me a private message with your order number? I'd love to
make this right for you! Cheers, Richard
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Heartbroken by Sephora's lack of care for their customers
I've been told so many different things from different employees. I
ended up missing my VIB Rouge by $7, because I was told incorrect
information from an employee. I would've went & purchased, or plac...
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Re: Heartbroken by Sephora's lack of care for their customers
@rrroxanne Best of luck getting this resolved ❤️
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Re: Heartbroken by Sephora's lack of care for their customers
Hi @rrroxanne, I'm so sorry to hear about this and am sending you a
private message right now to help. All my best, Megan
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Re: sale
Hi @4LoveorMoney, Items featured in our sale section are available while
inventory lasts. In regards to products selected for the Weekly Wow,
they are also available while inventory is available and c...
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Customer service
My order was suppose to arrive today. Nothing came in the mail said it
was missing info?
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Re: Customer service
Hi @Anonymous, I'm glad to see that a Customer Service Representative
assisted you with this and please send me a private message if I can
help you with anything else. All my best, Megan
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One of rewards YSL lipstick was damage
Hi, I just received my package and one of YSL lipstick was completely
broken. I’ve tried to swatch but couldn’t hold good enough. Please see
the attached images for your info. Can I get exchange with new one?
Thank u!
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Re: One of rewards YSL lipstick was damage
Hi @pontpont, I'm sorry to see how your reward arrived and will send you
a private message shortly to assist. All my best, Megan
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I hate those useless samples I didn't chose!
Recently ordering from Sephora has been a joke! I had 4 online orders
based on their samples and points given to receive the items I picked
but every single time, either there are NO samples included ...
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Re: I hate those useless samples I didn't chose!
It states right on the website that they reserve the right to substitute
samples if they are out of stock so that you still receive something.
the samples however are not guaranteed. It's awful that y...
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Perfume Samples in Play!
Are the perfume samples being done away with in the Play! subscription
boxes?
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Re: Perfume Samples in Play!
I want a fragrance every month, that’s the main thing I buy from my Play
📦, I don’t want a haircare foil ever. I bought a subscription that
promised me a fragrance every month. Quit being trying to fix what ain’t
broke.
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Re: Perfume Samples in Play!
Hi @RedNatural It is being mixed up a bit, so the beauty bonus might not
be a fragrance every month.
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Re: Perfume Samples in Play!
Oh no! They are a box highlight for me and one of the main reasons I
chose Play! Over other boxes. Please reconsider this decision!keelybt
wrote:Hi @RedNatural It is being mixed up a bit, so the beauty bonus
might not be a fragrance every month.
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Re: Perfume Samples in Play!
That is very sad to hear. The fragrance samples are the main reason I
signed up for Sephora Play!...Thank you for answering me.
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wrong item sent
i ordered becca's opal flashes jade highlighter... and thats what the
box says.. but when i open it, its topaz flashes gilt. On top of that
two of my orders got combined - which is fine... but i only got the
samples for one of the orders.
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Re: wrong item sent
Hi @xSinnocent and @SapphireBlue8, I'm so sorry about this! Kindly send
me a private message with your order numbers so I can assist. I'll also
share this information with our brand partners. Thank you! - Laurie
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i tried to send you a private message but im not sure if...
i tried to send you a private message but im not sure if it worked...
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RE: wrong item sent
The same thing happened to me! I ordered a Becca Light Chaser
Highlighter in “Rose Quartz Flashes Seashell” which I just received
today. The box packaging says Rose Quartz Flashes Seashell, but the
pr...
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Sephora gift card shows $0 after transaction failed!
Over a month ago, I tried to purchase something with both of my sephora
gift cards. The transaction failed, but when I tried to repurchase, the
site said that I had a balance of 0 dollars. I checked f...
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Sephora Affiliate US Program
I have signed up with Rakuten can not find the US Sephora to apply for ,
please help!
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Re: Sephora Affiliate US Program
I'm having the same issue. I'm not finding the US program, either. If
someone is able to help you figure that out, I'd love if you could pass
the information along!
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Re: Sephora Affiliate US Program
Hi @Anonymous, For more detailed information and to register, please
visit our Affiliate Program page by clicking here. Thanks!
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Re: Sephora Affiliate US Program
Hi ZannaBT,I try to fill the form, and I can not tick "I have read and
accept the terms ..."(I also scroll down to the bottom)may you help me
in this case?
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Re: Sephora Affiliate US Program
Hi Zanna, I am having the same issue, I already have a Rakuten account
but cannot find Sephora US as an advertiser. The link you sent in this
thread is to create a new Rakuten account. Thanks for your help,Julie
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is it too late for January playbox
My credit card was lost so I had to wait to get a new one in the mail.
They had to cancel my old card and because of that my old card could not
be charged for this months playbox. I’ve been a member f...
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Re: is it too late for January playbox
Hi Smile23, Thanks for posting your question about PLAY! The Jan boxes
have already gone out and the cut off time for the Jan. box has passed.
I am sorry for any inconvenience!
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Sephora Collection #LIPSTORIES Lady Business Sweepstakes
Watch out world! The lipstick shades in our Lady Business series are
made for gals going big places. Show off how you’re gearing up for a
promotion to Head Babe In Charge for a chance to win a complet...
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Re: what is show card area
@Anonymous It sounds like you on our app. When you are shopping in
store, you can click show card and the Cast Member can scan it like a
Beauty Insider card. If you aren't in store, you can keep it hidden.
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Re: what is show card area
Hi Patriza2018, I am not sure which section you are inquiring about
however, I invite you to contact us at 1-877-Sephora (1-877-737-4672)
where one of our agents can assist you with your question by phone.
Thanks!
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