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Post in Customer Support
lilyleaf
NEWCOMER I Rouge
‎03-21-2018 12:02 PM
‎03-21-2018 12:02 PM

No samples in online order

Hi, 

I just received my order and I did not receive the three samples I ordered. The order confirmation I have from Sephora does list the 3 samples, but my final order in the box does not include them. 

 

Can you please let me know what happened. I can send you the order # if needed.

Thanks!

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1 Reply
ZannaBT
ALUM II Insider
‎03-21-2018 12:13 PM
‎03-21-2018 12:13 PM

Re: No samples in online order

Hi @lilyleaf,

 

I am so sorry to hear your order arrived without samples! I'm going to send you a PM now so I can help. Thanks!

 

Stay Fabulous,
Zanna
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  • ‎03-21-2018 12:02 PM
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