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Post in Customer Support
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Order returned to sender

I placed an online order a few days ago whose shipping information was just changed to say "Item being returned to sender. Incomplete address." Will this order be re-delivered? I think it might be because my apartment number is included in the billing info but not the shipping info. Can I update it so that it can be delivered?

Thank you!

Re: Order returned to sender

Hi @Marjoram,

 

I am sorry to hear this! Regretfully, once an order is returned to sender we are unable to intercept it and we apologize for the inconvenience. Please send me a PM with your order number so I can further assist you with this. Thanks!

 

Stay Fabulous,
Zanna
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