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Post in Customer Support

Luxe samples

What's going on? The promo was 5 Luxe samples with your order I receive my order and there is only 1 sample in the box. This has been an ongoing issue with every order that I have placed since around Thanksgiving. I get no samples at all even though I still see the samples as available online I don't get any.I thought they would actually send the samples this time since they promoted it. So disappointed.

Re: Luxe samples

Hi @JaeRock,

 

I'm so sorry that you did not receive all of your samples, and I understand this can be disappointing. I'll take a look now, and I'll send you a private message to assist shortly.

 

Best regards,

Laurie

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