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Post in Customer Support

Sales and rewards

Recently I haven’t been informed of sales or rewards. Not by snail mail or email. I’ve checked all my information, it’s all correct. Why is this happening.

Re: Sales and rewards

Hi there @alohaaaaa. I have refreshed your email subscription settings. Have you done a keyword search, using SEPHORA, in case the emails arrived in a different folder for your inbox?

xo,

jamila

Re: Sales and rewards

Yes, I have done that. I use to get and email and snail now I don’t get anything. I know the April sale is coming up on the 13th and I still have not been notified of anything.

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