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200,424 Posts
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Re: Link Beauty Insider Card
Hi @Jeschalen, I am sending you a private message to provide further
assistance. Stay Gorgeous, Penelope
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VIB points??
I’m not seeing my beauty insider points. I spent $91 and used a gift
card that had $22 on it but I paid the remainder with my own card. Since
I used the gift card, do I not get any of my points? Not e...
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Re: VIB points??
Hi @ash81386, Points can sometimes take up to 24 hours to be added to
your Beauty Bank. If you are not yet seeing the points, please send me a
PM with a clear photo of your receipt. I'd be happy to add the points
for you! Bisous, Sian
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1 Reply
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RE: Re: VIB points??
Alright, thanks! I sent you the picture of the recipes, as my points are
still not showing on my account
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I have a broken product from my Sephora play box is it possible to get another?
my bye bye pores pressed powder by It Cosmetics came to me anything--but
pressed. When I opened it the powder pretty much went everywhere because
it wasn't pressed as it should have been obviously I h...
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Re: I have a broken product from my Sephora play box is it possible to get another?
Hi Jennifer, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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RE: Re: I have a broken product from my Sephora play box is it possible to get another?
@ZakiyaBT I opened my playbox and saw that the buxom lip polish is
missing from the packaging.
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Re: RE: Re: I have a broken product from my Sephora play box is it possible to get another?
Hi @uzi1234, I sincerely apologize about this. @ZakiyaBT just left the
office. I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️
Raquel
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KatieBT why aren't you fixing this problem?
You banned my other account because I asked for it to be deletedthe
posts are still on there 9+ months lateryour mods don't return my
private messagesnow my app is messed up, because you banned my acc...
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1 Reply
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Re: KatieBT why aren't you fixing this problem?
Hi @Anonymous, Please feel free to private message me details, so I can
assist. Thank you. Best Regards, ❤️ Raquel
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Return to sender
Why was my order returned to sender due to shipping restrictions? If it
did have shipping restrictions wouldn't it have been notified before
even placing the order?
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Re: Return to sender
Hi @LovelyDaisy, I've sent you a private message in regards to this a
few hours ago. 🙂 Best Regards,❤️ Raquel
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1 Reply
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why UPS :(
the last couple of times I have ordered, my package has been delivered
by UPS, this has never happened before, so now instead of getting my
mail placed safely in the community mailbox in the cul-de-sa...
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Re: why UPS :(
Hi @bonnebelle, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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didn't actually provide assistance, just told me that I w...
didn't actually provide assistance, just told me that I would have to
jump through a bunch of hoops if I wanted to make sure my packages that
I pay for get to me safely, but that's supposed to be Sephora's
responsibility as the seller..
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Beauty Insider Card
I got a beauty insider card years ago in store but I can't remember what
email I had used. I've created this account and want my card linked up
to it, is there a way I can do that? Maybe with the card number?
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1 Reply
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Re: Beauty Insider Card
Hi @caitxraine, I can look into this for you! I'll send you a private
message to assist you. 🙂 Cheers, Mali
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1 Reply
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Re: Change my birthday.
Hi @Anonymous, I can take care of this for you! I'll send you a private
message. 🙂 Cheers, Mali
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address change for mag subscription
Can someone help me update my mailing address for my free Cosmo
subscription? Thanks!!
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1 Reply
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Re: address change for mag subscription
Hi @mrsd08, I'll send you a private message to assist you. 🙂 Cheers,
Mali
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I have not received 2 of my ordered samples
Dear team,I am Zahra.I have placed an order.my order no: is In this
order I have not received my 2 samples.if the samples are not available
they could have replaced with other samples.I am sending the...
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1 Reply
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Re: I have not received 2 of my ordered samples
Hi @farooq, Sorry to hear that these were left out of your order! Just a
reminder that we don't recommend publicly posting personal information
such as order numbers. 😉 As such, I had to edit out you...
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1 Reply
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Re: Change my birthday.
Hi @Anonymous, I have updated your birthday in your Beauty Insider
account. Please let me know if I can provide further assistance. Stay
Gorgeous, Penelope
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Cover FX Drops
Hi, I was just wondering if the shade Sunkissed for the Cover FX drops
is still available as it's seemed to have disappeared from your site.
Will it be restocked? It is by far my favorite bronzer ever.
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Re: Cover FX Drops
Hi @Danixcalifornia, The CoverFx Drops in Sunkissed is no longer
available on Sephora.com. If you're looking for something similar, we
recommend the NARS Laguna Liquid Bronzer. Stay Gorgeous, Penelope
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Re: Shipping to paradise
Hi @Jiners, I'm happy to check on your order for you, and I will PM you
now for more information.
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How do I delete my alternate account?
I somehow two Sephora accounts and would like to delete the other one as
this one is my primary, and transfer the points if possible onto this
account/beauty insider card.
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Re: How do I delete my alternate account?
Hi @JoGenn, I'm happy to help with this! I will PM you shortly for more
information.
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Re: How do I delete my alternate account?
I need to do this as well. I have two accounts and want to use the one
with my personal email.
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1 Reply
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Re: How do I delete my alternate account?
Hi @cascolbert, I'll take a look, and I'll send you a message shortly to
assist with linking your accounts together. Thank you! Best regards,
Laurie
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Monthly gift?
What monthly gift are we supposed to be receiving? I’ve been rouge since
2015 and have no idea what this means nor have I ever gotten one?
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1 Reply
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Re: Monthly gift?
Hi @Rosegold47, Monthly gifts are emails sent out with promotion codes!
You can redeem the promotion codes for a free gift on qualifying
purchases. Please feel free to send me a private message if you...
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Order Status
Can I please get an update on my order as it still hasn’t shipped. I’m
hoping it doesn’t get cancelled.
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1 Reply
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Re: Order Status
Hi @skk012, I'll be sending you a PM shortly to assist. 🙂 Best Regards,
❤️ Raquel
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Sephora play April 2018
My sample of foundation this month is too dark and doesn’t match my
shade on my skin profile, could I get another one?
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Re: Sephora play April 2018
Hi @EmilyD88, I'm sorry to hear this. Unfortunately, you cannot return
or exchange items in your PLAY! Box at this time. I personally use
shades that are too dark for me as a contour and lighter shade...
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