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200,415 Posts
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Re: Delete credit card info
Hi @Confusedxxxx, Just to clarify, we do not save the credit card number
on your account, rather it is a tokenized number where we only store the
last four digits of the card to be able to identify th...
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Where's my free samples
I received my package today but I didn't get my free samples. I double
checked my order to see if it was included in my order and it was. Is
there anyway I can get the samples I ordered?
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Re: Where's my free samples
Hi @ViviStarr, I'm sorry that your samples were missing from your recent
order! I'll send you a private message to assist shortly. Best regards,
Laurie
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How can i add points after purchase?
I was wondering if someone can help me add points to my account. I
forgot my card when I purchased some things. Thanks.
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Re: How can i add points after purchase?
Hi @wwong07, I'm happy to assist. 🙂 Please send me a private message
with your registered email address and a clear photo of your receipt.
Thank you! Best regards, Laurie
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HELP!! Have had order pending for several days. Multiple issues; been communicating w/same CSR via e-mail--yesterday she left msg in my
my inbox w/?'s I now have answers to; msg no longer there; can't
remember her name. This is taking way too long & one item I wanted
already sold out while waiting for resolution. Please locate same rep.
so I don't have to rehash whole ordeal, PLEASE.
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HELP!! Have had order pending for several days. Multiple issues; been communicating w/same CSR via e-mail--yesterday she left msg in my
CRISIS AVERTED!!! I am *thrilled* to report DISREGARD previous
message!!! I figured out (I think) how to contact her (even though I
think it's wonkadoodle that her message has disappeared from inbox)....
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Re: HELP!! Have had order pending for several days. Multiple issues; been communicating w/same CSR via e-mail--yesterday she left msg in my
Hi @Anngelique, I'm very sorry for any delays in our response! If you
still need assistance, please send me a private message with your order
number and any details. Please note that you can access yo...
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Unsucceful authorization
I placed an order worth 310$ and it got cancelled saying unsuccessful
authorization. Some one please help regarding this issue !
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Unsucceful authorization
that sounds more like a banking issue than Sephora. You should contact
your financial institution
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Re: Unsucceful authorization
My credit card got charged though @geenzowrote:that sounds more like a
banking issue than Sephora. You should contact your financial
institution
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1 Reply
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Re: How can I delete a review I posted?
Hi @Mahgeezy, I have removed this review for you, and it may take 24-48
hours for this to reflect in the Reviews section. Thank you! Best
regards, Laurie
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why am I being asked for password even when I'm logged in?
every time I go to my basket, a popup window asks for password. I give
pw, and then it pops up for pw again, and again, and again even though
I'm logged in.
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Re: why am I being asked for password even when I'm logged in?
Hi @rivergingko, This sounds like a technical error, and I'm sorry for
any inconvenience. If you are using a computer, please clear your
cookies and cache, and attempt switching to a different Interne...
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Link Beauty Insider Card
I need some assistance with linking my beauty insider card with my
online account. I may have used the incorrect email, or they didn't ask
me for one. I am unsure. Any help would be appreciated. Thank you.
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Re: Link Beauty Insider Card
Hi @Cabj88, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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No samples!
I just received my order right now and I was so excited to open the box
to see those 5 free samples. Well instead of 5 I got just 3 and those
are nothing what I chose when I placed my order! So disapp...
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No samples!
I was wondering if any body else was shorted. Like you I got 3 of 5 and
only 1 thing that I requested. Another let down with samples.
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Re: No samples!
Hi @81dinker and @GanjaJane, I'm so sorry if your orders were missing
samples. When you have a moment, please send me a private message with
your order numbers so I may take a look further. Thank you. 🙂 Best
regards, Laurie
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RE: No samples!
I laughed when I saw the 5 sample offer because two times already I have
not received ordered samples: first occurrence was nothing; second was a
replacement, I guess, for the three I did order- a rep...
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Re: No samples!
Hi @dszcs, I am so sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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I just received an order with out any samples included in...
I just received an order with out any samples included in the box, what
should I do? Thanks.
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1 Reply
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Re: I just received an order with out any samples included in...
Hi @ilovepurple2003, I am very sorry about that! I will send you a
private message so that I can help you with this. Thanks! Best Wishes,
Janean
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I was also missing samples although they appear on my ord...
I was also missing samples although they appear on my order. I was
really looking forward to the fragrance sample and was intending to buy
it if it didn't aggravate my migraines (which is why I need to test it
out)
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RE: Re: No samples!
I guess at least you got three. There was none in mine. There was none
in the last several packages so I stopped ordering until I saw the 5
sample promotion. The samples are why I started buying dr.ja...
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Re: RE: Re: No samples!
Hi @sjensen2013 and @KaysieFace, I am sorry to hear this! I will send
you both a PM for further assistance. Best, Zakiya
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Unsuccessful Authorization Order
Hi, I placed an order during VIB Rouge early access. I haven't received
the shipping email so today i check the order and found that it said
unsuccessful authorization status. What do i do? Do i need to reorder
everything?
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Re: Unsuccessful Authorization Order
Hi @FayLynn, "Unsuccessful Authorization" means that your order has been
cancelled. I'm going to look into this then send you a PM. Always, Danee
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Re: Unsuccessful Authorization Order
thank you, danee I replied back in pm but I want to make sure it here
too that my address is correct.
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Re: VIB card/account
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Damaged item in play box
went to use the purity mask that came in my play box yesterday... only
to discover that the tube is defective. It isn't sealed properly. so air
can get in and out. I'm super disappointed 😞
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Re: Damaged item in play box
Hi @xSinnocent, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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WRONG SHIPPING ADDRESS ENTERED
Hi, I just realize that I had entered a wrong shipping address after
placing an order. May I ask how can I change my shipping address? It is
not shipped yet. My order number is XXXXXXX. Thank you!
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @shilohlin, I took your order number out of your post for security
purposes. I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Unsuccessful authorization
Hi, so I placed an order on 16th April, and I haven't checked it until
today I saw the status is "unsuccessful authorization". That's odd
considering I already received two packages (from two differen...
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Re: Unsuccessful authorization
Hi @Anonymous, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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Return policy
I'm looking to buy foundation and I'm not sure exactly what shade i
need, what is the return policy??
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Re: Return policy
Hi @ktvaughn2008, I highly recommend using our Color IQ tool to help
find your most fitting shade here > https://www.sephora.com/color-iq.
Also, you’re able to return or exchange new or gently used it...
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