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Post in Customer Support
Anonymous Insider
‎04-22-2018 12:14 AM
‎04-22-2018 12:14 AM

Unsuccessful authorization

Hi, so I placed an order on 16th April, and I haven't checked it until today I saw the status is "unsuccessful authorization". That's odd considering I already received two packages (from two different orders) and I did not changed any information of my credit card. Can you help me with the issue? I need the order to proceed.

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RaquelBT
ALUM II Insider
‎04-22-2018 11:25 AM
‎04-22-2018 11:25 AM

Re: Unsuccessful authorization

Hi @Anonymous,

 

I'll be sending you a private message shortly to assist. 🙂

 

Best Regards,


❤️ Raquel

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  • ‎04-22-2018 12:14 AM
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