Continuing sample trouble

[varose]

Dear Sephora,

Will you please stop asking customers to choose samples if we rarely receive what we've ordered? Yes, I know that you run out of samples--but 2 of the 3 samples that I requested with my order are still listed on your website today (and I received my order yesterday). So other than an "I don't care" attitude, I don't understand the issue. Instead I got random stuff that just went into the garbage. You'd disappoint fewer customers if you did away with "selecting" and just tossed in what you want--which seems to be what goes on most times anyway.

Thank you.

[RaquelBT]

Hi @varose,

I sincerely apologize about this and appreciate you bringing this to our attention. I've sent the information you've provided to the appropriate department for future improvements. Please feel free to send me a private message if you need assistance with anything. Thank you. 🙂

Best Regards,

❤️ Raquel