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200,361 Posts
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Forgot to Add Rouge Code for Free Gift!
Hello! I just placed an order (ordered the Tatcha primer) and I recently
became a VIB ROUGE member. I forgot to put the code in my order VIBZEN
to get my free gift for my $35 plus order. Is it possibl...
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Re: Forgot to Add Rouge Code for Free Gift!
Hi @Lizajd, Congratulations on unlocking Rouge status! I'm so sorry,
we're unable to change or modify orders once they've been placed. Please
feel free to place another order using the promotion code. 🙂 Best
Regards, ❤️ Raquel
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play by Sephora
missing product. I just got my Play bag and it was missing Buxom. 😣 I
looked all over the place because I thought I drop it but I didn't. I
don't know where I need to send a request if I could get another sample
sent to me.
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Re: play by Sephora
Hi @l3t1c1a, I am very sorry to hear this! I am going to send you a PM
shortly so I can best assist. Thanks!
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Hello Zanna I never heard back from you?? I don't know if...
Hello Zanna I never heard back from you?? I don't know if I was supposed
to do something?¿ but I never got my issue resolve.
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Re: Hello Zanna I never heard back from you?? I don't know if...
Hi @l3t1c1a, I'm sorry, @ZannaBT's last day at Sephora was almost 2
weeks ago. I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Continuing sample trouble
Dear Sephora,Will you please stop asking customers to choose samples if
we rarely receive what we've ordered? Yes, I know that you run out of
samples--but 2 of the 3 samples that I requested with my o...
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Re: Continuing sample trouble
Hi @varose, I sincerely apologize about this and appreciate you bringing
this to our attention. I've sent the information you've provided to the
appropriate department for future improvements. Please ...
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No Samples with purchase !!
So this is the third time this happens to me... I ordered the Sunkissed
glow Kit in the app and selected my 3 samples. Yesterday I got my
package and only got 1 sample (Kat von D concealer) and it was...
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Re: No Samples with purchase !!
Hi @Dbeautyescape, I am so sorry to hear this. Sometimes when samples go
out of stock, our warehouses will include substitutions. I will send you
a PM for further assistance. Best, Zakiya
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Where's the Hourglass strobe pallet guys?
Hi there!! I am wondering if anyone can fill be in on the status of an
Hourglass product????? I need the highlighting Strobe Ambient Lighting
Powder pallet in my life and it is no longer available on ...
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Re: Where's the Hourglass strobe pallet guys?
Hi @Anonymous, I am sorry to hear that you are unable to find this
product in the app. You can purchase this item online here>
https://www.sephora.com/product/ambient-strobe-lighting-powder-P404706?sk...
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Bought something but forgot to show my BI card. I have the receipt. Can I still get the points?
Bought something but forgot to show my BI card. I have the receipt. Can
I still get the points?
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Re: Bought something but forgot to show my BI card. I have the receipt. Can I still get the points?
Hi @Anonymous,, I can assist you with your missing points. I will send
you a PM shortly. Best, Zakiya
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KVD Anniversary Collection
Where is it? When I click on the banner, it doesn’t go to the
collection.
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Broken Hourglass highlighting stick in sunkissed glow set
I just received the sunkissed glow set but the Hourglass highlighting
stick is broken already. When I opened it, the whole stick was in the
cap like the picture showed. I couldn’t get it out as well. What can I
do now?!
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Re: Broken Hourglass highlighting stick in sunkissed glow set
Hi @ZiYuH, I am sorry to see that your Hourglass Highlighting Stick
arrived damaged. I will send you a PM for further assistance. Best,
Zakiya
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RE: Re: Broken Hourglass highlighting stick in sunkissed glow set
Hi @ZakiyaBT I already replied your private massage. Please let me know
if you didn’t get it. Thank.
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Sample bag?
Anybody else make a qualifying purchase in store for the perfume sample
bag and not get it?
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Sample bag?
Yes! I went in today to restock my essentials. I've never had a bad
experience there before and today was bad on multiple accounts. Its my
anniversary today, so I was splurging a little and my sales a...
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Re: Sample bag?
@saralyn09, I am so sorry to hear about your in store experience today.
I am going to send you a message in a moment.
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Re: Sample bag?
@greenwenvy, Oh no, I am sorry to hear about the fragrance sample bag! I
am sending you a message now.
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Colourpop Restock?
Is there ever going to be a Colourpop restock, or an expansion on which
products are going to be available through Sephora? I've tried buying
the Legit AF highlighter trio twice on the Sephora website...
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Colourpop Restock?
I went on Sephora's mobile app today and searched Colourpop..nothing
came up. So I clicked on the "Brands" tab and Colourpop isn't there
either. Is Sephora no longer carrying Colourpop?
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@makeupjunky8 ~ A little additional info.... When the ini...
@makeupjunky8 ~ A little additional info.... When the initial
announcement came out last year that Sephora was going to be carrying
ColourPop, it was marketed as a seasonal promotion for the time bein...
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Re: Colourpop Restock?
Hi @makeupjunky8, I'm sorry! All currently available brands are listed
on our website and I apologize for any inconvenience. We do not have
additional information at this time. Thank you! 🙂 Best, Laurie
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Re: Colourpop Restock?
Hi @SierraLovegood & @Mechart, We currently have some ColourPop items
available on our US site. Also, we have exciting new things coming soon.
Please check back and stay tuned! 🙂 Best Regards, ❤️ Raquel
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Re: Colourpop Restock?
"Exciting new things" apparently means no more Colourpop at Sephora. You
guys have removed the brand entirely from the site. Pretty sure its
because Ulta set up a better arrangement with them. Very disappointing
to see.
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Re: Colourpop Restock?
@RaquelBTUnfortunately, I live in Canada so I can't usually order from
the US site unless I'm traveling down there. Great to hear though, I
would especially love to see more selection. What Sephora go...
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RE: Re: Colourpop Restock?
Agreed, that collection was one of Colourpops worst. And they took away
what was so great about the brand, affordable product. I don’t want
bundles I want to shop the brand how I do on their website. ...
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Re: Colourpop Restock?
I second this question. Are we getting any more Colourpop product? I
don't care if its online only, I just want to be able to buy their
shadows without having to order internationally 😞
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Re: Colourpop Restock?
Hi @Mechart, We currently do not have any information about this. Rest
Assured, we have exciting new things coming soon to Sephora US and
Canada! 🙂 Best Regards, ❤️ Raquel
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Broken Highlighter
I just received my package, and I opened my Anastasia Aurora Glow Kit
and Lyra is broken ☹️
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Re: Broken Highlighter
Hi @Yayaame, I am so sorry to see that your palette arrived broken. I
will send you a PM for further assistance. Best, Zakiya
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Disappointed
I’ve had my fair share of disappointments with Sephora lately when it
came to various issues with customer service and just a decline in their
focus on customer satisfaction, but now I’ve ticked off m...
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Re: Disappointed
Hi @Jenaiah, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Code does not work
It has been a while now that atelier cologne has a code kit2go that does
not work. Is there something that I am doing wrong?
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