Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,409 Posts
Post | Hearts | Replies |
|---|---|---|
|
Redeeming points after purchase
I had bought the Too Faced Just Peachy mattes palette a while ago, but
at that time of purchase I did not have Beauty Insider. Is it still
possible to redeem the points? I do have the receipt as well as the box
the palette came in.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Redeeming points after purchase
Hi @rachelyao0829, Yes and I can help you with this! I'll send you a PM
in just a moment. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Color IQ? I wear medium honey in tarte amazonian clay 12 hr foundation
If i wear Tarte Amazonian Clay 12 hour fondation in Medium Honey, what's
my Color IQ?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Color IQ? I wear medium honey in tarte amazonian clay 12 hr foundation
Hi @PRMom! If you currently wear the shade Medium Tan Honey in the tarte
12 hour foundation, your color IQ number is 2Y08 🙂 Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Rank status change???
This might be a dumb question but I got a notification that my status
changed to Rookie 2, and than right after it says I ranked up to Rookie
1. So I am unsure of why i went up in status and than went...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rank status change???
Hi @Anastasiya13, I'm sorry to hear your status was changed! It appears
that this was an error and I apologize that this happened. Also for any
technological issues on BIC, I recommend reporting the i...
1
0
| 1 Hearts |
0 Replies
|
|
Change my birthday on Sephora
Hi I really need my birthdate changed because when I first signed up I
put a random date. My actual birthdate is May 9th, 1997
1
2
| 1 Hearts |
2 Replies
|
|
Re: Change my birthday on Sephora
Hi @Anonymous, I've updated your birthday for you, and you may need to
log out and log back in to see this update. Also, please find details
about how to redeem your birthday gift online or in-store a...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Change my birthday on Sephora
@Anonymous you should post this in the customer support group so a mod
can see and assist you.
0
0
| 0 Hearts |
0 Replies
|
|
Help! Missing item from my shipment!
I ordered 5 items and only 4 arrived in my shipment, however, the
invoice says 5 were shipped but I'm missing an amorepacific serum. I'm
frustrated and disappointed! Can someone please correct this?! ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Help! Missing item from my shipment!
Hi @JennaMaggie, I'm sorry to hear your AmorePacific item was missing
from your package! I'll send you a PM in just a moment to assist you
further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Received incorrect order
I'm so disappointed that neither of the items I ordered online were
shipped to me. On 4/20/18 I purchased Bobbi Brown Eye Opening Mascara
and Laura Mercier Translucent power. Instead I received a Kieh...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Received incorrect order
Hi @SPRX, I'm so sorry to hear you received the incorrect order! I'm
going to send you a PM to assist you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
shipment issues
I made an order on the 3rd and it says it has not shipped yes an MOD
replied but she was giving me an update without even asking me the order
number and the tracking number she gave me is for a comple...
0
1
| 0 Hearts |
1 Reply
|
|
Re: shipment issues
Hi @Amreenvirani, I'm sorry to hear about this! I'll send you a PM to
assist you further. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Transferring Beauty Insider Points
Hi @Anonymous, I can assist you with this. I'm sending you a PM now!
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
The Ordinary
Everything from The Ordinary is out of stock. Is it discontinued? I'm
almost out and need to buy some more.
0
4
| 0 Hearts |
4 Replies
|
|
RE: The Ordinary
There is a lot of drama going on with the owner of the company. I was
searching on google news (probably not a good source) but i read two
articles stating that the ordinary is leaving Sephora and goi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: The Ordinary
Hi @carolink15, I'm sorry! The link in your reply was removed as direct
links to outside commercial websites are prohibited in the Community,
and you can view the Beauty Insider Community Guidelines p...
1
0
| 1 Hearts |
0 Replies
|
|
Re: The Ordinary
Hi @Lolo247 We don't have a restock date at this time. Please make sure
to sign up for email notification!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Sample missing several times!
I didn't receive any sample in my last 2 orders, samples are one of my
main reasons to buy from Sephora because in that way I can try new
products. What's happening with this issue?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Sample missing several times!
Hi @Violet86, I sincerely apologize about this. We're currently aware of
our ongoing samples issue and we hope to resolve it with our
Distribution Centers soon. I'll be sending you a private message shortly
to assist. 🙂 Best Regards, ❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sample missing several times!
Hi, I am having the same issue! I did not receive the samples from my
past 4 orders. I was really looking forward to the ones I selected.
Please help. Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sample missing several times!
Hi @TriciaCT, sorry to hear that! I will send you a PM shortly for more
info.
0
0
| 0 Hearts |
0 Replies
|
|
Cancelling Sephora Play by Actual Computer - Not phone
I had been trying to cancel my Sephora Play subscription and realized
the best way to cancel was by an actual computer. I had been trying to
cancel through my phone and it was not working and as soon as I went
online and tried there it was easier.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancelling Sephora Play by Actual Computer - Not phone
Hi @AlwayzUp2NoGoOd, sorry for any confusion! If you'd like to cancel
your Play subscription yourself, You may cancel your subscription at any
time by following the instructions on your subscriptions page in your
account.
0
0
| 0 Hearts |
0 Replies
|
|
shipment issue
My order was done on may 3 but has not shipped yet. I have 2 day flash
so it should have been delivered today. Can someone tell me when it will
ship. Thank you..
0
1
| 0 Hearts |
1 Reply
|
|
Re: shipment issue
@Amreenvirani, I am going to look into this and send you a message
momentarily.
1
0
| 1 Hearts |
0 Replies
|
|
I am so ANGRY!!!!
So I have reached out over the past week to no avail. I have had almost
5 orders cancelled due to unsuccessful authorization and this is just
ridiculous!!!!!!! I am so livid right now!!!!!
0
1
| 0 Hearts |
1 Reply
|
|
Re: I am so ANGRY!!!!
Hi @Anonymous, I am so sorry to hear that your orders have been
cancelled. I will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Mobile app crashes
Ever since the April 25th update the mobile app crashes upon launch. I
get the black and white striped loading screen and then it crashes. I
have tried restart the phone, Uninstalling and re-installation of the
app with no success.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Mobile app crashes
Hi @Hermit9, I'm so sorry to hear this! We're not experiencing any
technical issues on our mobile app at this time. Can you please tell us
if you're using an iPhone or Android device? Thank you. 🙂 Best
Regards,❤️ Raquel
0
2
| 0 Hearts |
2 Replies
|
|
Re: Mobile app crashes
Hi @RaquelBT. I'm using an Android Device. Samsung Galaxy Core, if it
helps.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Mobile app crashes
@Hermit9 - Thank you for letting us know! I've sent the information
you've provided to our IT Department, so they can further investigate
into this. Please feel free to send me a private message if yo...
0
0
| 0 Hearts |
0 Replies
|
|
returning
0
1
| 0 Hearts |
1 Reply
|
|
Re: returning
@sxmto, That should not be an issue at all. Please bring your item to
your local Sephora Store with your original order summary to make your
return. If you have specific questions about your return, I...
0
0
| 0 Hearts |
0 Replies
|
|
How can I delete a review I posted?
I posted a review for the Too Faced Hangover Primer but for some reason,
my review is the exact same review I left for the IGK Rich Kid coconut
oil. Obviously this is an error, and I love the Hangover...
0
4
| 0 Hearts |
4 Replies
|
|
Re: How can I delete a review I posted?
Hi @Alexx16, I'm sorry about this! I deleted the incorrect review for
you. 🙂 Best Regards, ❤️ Raquel
0
3
| 0 Hearts |
3 Replies
|
