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Post in Customer Support
Anonymous Insider

Color iq

I typically check my color iq matches every few months to check new foundations. I have been matched to 2y07.  I checked today and most of the foundations are different. My previous foundation matches are no longer there and now I have completely different matches.  I don't think that many foundations have been re formulated.  Is there a problem with the color match? 

Re: Color iq

@Anonymous,

 

Thank you for your feedback about Color IQ! I checked the shades and they look correct however, you can also adjust the shade range to view lighter or darker shades. If you need assistance with a particular brand or shade, please let me know! Thank you.

❤️ Melissa
Anonymous Insider

Re: Color iq

I don't think they are correct.  I checked two months ago and have that list and now they are all different.  For example I was matched to fenty 260 in the past, now fenty doesn't even show up.  Also when NARS radiant long wear launched, i wasn't a match, on today's list it's a match.  How is it possible that almost all matches are different? 

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