Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
Anonymous Insider

Returning Partly used foundation

Hi there I bought the Kat Von D Lock It Liquid Foundation not too far back and got my colour matched in store and it is a horrible match is there any way I can get an exchange or return this product as I cannot use it?

Re: Returning Partly used foundation

Hi @Anonymous,

 

I'm sorry to hear this! You’re able to exchange or return new or gently used items within 60 days (30 in Canada) of the original purchase date along with a receipt. All store returns are at our store's discretion so I recommend contacting your local store directly for assistance. For more information regarding our Return Policy, please click this link here > https://www.sephora.com/returns-exchanges. Thank you!

 

Best Regards,


❤️ Raquel

Conversation Stats
  • 1 reply
  • 295 views
  • 0 Hearts Given
  • 2 Contributors