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201,187 Posts
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Re: foundationatch
Hi @Anonymous, I'm not familiar with the Fit Me foundation as we do not
carry this product. However, I may suggest visiting your local Sephora
store so that one of our Cast Members can match your shade for you 🙂
Always, Danee
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shattered eyeshadow
Hi, I just recieved my package and one of the eyeshadow is completely
shattered. Can I get a replacement and toss this one away?
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Re: shattered eyeshadow
Hi @ckh96, I'm sorry to see your eyeshadow arrived damaged! I'll be
sending you a PM in just a moment to assist you. Always, Danee
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Samples
Is anyone else not receiving their samples? I know they’re free but
That’s one of the reasons I order online!!
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Bumble & bumble no longer a 2018 bday option?
My birthday was July 27th and I had added a couple items to my cart that
weekend, including the b&b invisible oil that was only available with an
online purchase. I was waiting for a few different ite...
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Re: Bumble & bumble no longer a 2018 bday option?
Hi @0hkatie,I'm sorry to hear this! It looks like this gift is no longer
available, but you should still be able to pick one of the other
options, if you prefer! I recommend giving us a call at 1-877-...
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Not impressed
Not impressed with the supposed quick /free shipping that comes with the
rouge status 😕
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Re: Not impressed
Hi @lorocle I'm sorry to hear that! I will send you a message for more
information.
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Play! Luxe
Hello! I purchased play luxe 2018!! My guerlain Lor Primer was missing a
lot of product!! I never used it!! I wanted to try it the other day and
all the left over product was in the middle of the bott...
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Re: Play! Luxe
Hi @Butterfly0807, I am sorry to hear that your deluxe sample arrived
damaged in your Luxe PLAY! box. I will send you a message for further
assistance. Best, Zakiya
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In Progress shipping
This is the second time I’ve had an order say pending for several days
and the date of arrival pushed back multiple times. Is this normal?
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Re: In Progress shipping
Hi @CaroK22, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Profile
Hello, I am new to Sephora Play and I was wondering if I am able to
choose my preferences like skin tones, etc?
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1 Reply
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Re: Profile
Hi @Anonymous, After signing into your account, go to subscriptions and
you can update your PLAY! profile there. If you need further assistance
please reach out to me or any other Mod and we would be happy to help!
Best, Zakiya
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Website and video problems
I can’t watch any videos on website on my ipad. They just hang forever!
I have had so many issues with this website it’s soooo frustrating! I
spent 10% of what I spent in prior years because I can’t e...
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Re: Website and video problems
Hi @Anonymous, I'm sorry to hear this. I recommend downloading the
Sephora app to watch videos and shop on your iPad. All my best, Megan
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Re: Couldn't redeem Birthday gift
Hi @ABaeBae, I'm sorry to hear this! You should be able to add the
birthday gift to your order with a merchandise purchase during the
entire month of your birthday, or 2 weeks before/after your birthd...
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Debit card refund
I went and returned a couple of items at a Sephora, I’m use to swiping
my card sure by the refund process but they just scanned the receipt and
said “it will show up.” Is that a thing? Because I’ve ne...
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Re: Debit card refund
Hi @ams9921, As this return was made in-store, I recommend keeping your
receipt and inquiring with your local Sephora store directly regarding
this, and for any assistance. I'll also send you a privat...
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Flash Shipping Question
Does the $10 purchase of flash shipping count as 10 BI points and go
towards purchase total? Also, I have seen a lot of complaints about On
Trac; can you choose a different shipping option? I am not r...
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Re: Flash Shipping Question
Hi @bookwyrmm, This post has been moved to the Customer Support group.
Please feel free to post any customer service-related questions or
concerns in this group for assistance. 🙂 Points are not recei...
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Re: Flash Shipping Question
@LaurieBT Thanks for the response! I thought it wouldn't count towards
points, but figured it didn't hurt to ask. As I am using the flash
shipping to save on shipping rather than because I need someth...
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Re: Flash Shipping Question
I think @GG84 is right and unfortunately no points!! I did exactly what
you’re talking about before I became rouge to allow myself to make
smaller purchases and not be bogged down by shipping. “Cool, ...
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Re: Flash Shipping Question
@mermaid805Thanks for letting me know I am not the only one who will buy
way more than what I want just to reach free shipping LOL! And thanks
for the tip about UPS - I'll have to go find that thread.
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Re: Flash Shipping Question
@bookwyrmmYou only get points when you purchase merchandise, so I would
imagine the answer is no.
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Re: Flash Shipping Question
That's what I thought, but figured it was work asking! Thanks for
answering.
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Sephoria Ticket Purchase
Good evening. I am desperately trying to purchase a Silver ticket to the
Sephoria event but I keep being told that my billing address does not
match that of the one from the issuing bank even though it is the
correct address. Thank youCamille
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Re: Sephoria Ticket Purchase
Hi @Camsieb, I'm sorry to hear this! I'll send you a private message to
assist shortly. Best regards, Laurie
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Wrong order
Placed an order, received today....except inside is another person's
order/shipping slip! I'm fuming. Simply returning the order does zero
for my missing package. This is only my 2nd experience with Sephora and
I'm already over it.
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Re: Wrong order
@Jamiekynn, I am truly sorry to hear about your order! I am going to
send you a message momentarily.
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broken palette
Hi there! I received an order today. Everything seemed in order (even
the correct samples😁) until I opened my new palette. I'm including
pictures. 2 colors are broken. Thank you for your time Wendi
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broken palette
Mine came broken too. The last shade on the right like yours. But I
contacted customer service and they helped me immediately! I've been
hearing that a lot of people's palettes are arriving broken. No...
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Re: broken palette
@missphotog, Oh no! I am sorry to hear about your palette and I am glad
to hear that this has been resolved by a previous client service
representative.
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Re: broken palette
@sunlily, I'm sorry to see the condition that your palette arrived in! I
had to edit your post and remove the photo of your order summary as it
contained your order number. I am going to send you a message
momentarily.
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ok. thanks for deleting. i should not have included perso...
ok. thanks for deleting. i should not have included personal
information.
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Horrendous quality Rewards Bazaar items and points system
I remember when you were able to score a trip to NYC to create your own
lipstick with a friend at Bite Beauty for 3500 points or go to the
Caudalie spa for 4000 points plus a goody bag. Now I see for ...
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