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201,187 Posts
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Re: Please help! My account is locked for security reasons
Hi @LauraL1uu, I'm sorry for the trouble you're having logging into your
online account! I'm going to send you a PM in just a moment.
Always,Danee
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Beauty Insider Appreciation Event
Hi, I'm VIB Rouge, and I did not receive the email for the Beauty
Insider Appreciation Event. Is there a way I can be sent the email so
that I could use the discount in store? Thanks in Advance
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Re: Beauty Insider Appreciation Event
@rr2455, I am sorry to hear that you did not receive the promotional
email! I am going to send you a message shortly to check your email
subscriptions with us. You do not need to have the email as wel...
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When will i receive my FirstBox
Hi, I just signed up yesterday 8/23/2018, im really excited to receive
my first box. Any idea if i will be getting my September box soon?
Thanks
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Re: When will i receive my FirstBox
@Anonymous, Thanks for signing up for PLAY! The boxes are sent within 5
business days from the 20th of each month. Once the box has shipped, you
will receive an email confirmation. I hope that you enjoy your first box
soon!
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Ridiculous One time use only online!
What’s the point of ONE TOME USE ONLY ONLINE POLICY? Really upset now!
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Re: Ridiculous One time use only online!
Hi @Liseapple I'm sorry for the inconvenience. The promotion can be used
multiple times in store. I will share your feedback with the appropriate
department.
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RE: Re: Ridiculous One time use only online!
Yes, but lots of things I’d like to order are online only!
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Transfer points
Can I transfer my points lf this account to my other one? I don’t want
this one no more
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Delete reviews
I left a review for the Kat Von D liner that posted more than once, can
someone delete the extra ones I left?
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1 Reply
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Re: Delete reviews
@elisalachina I have removed those for you and they should come down
within 24 hours.
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What happened to weekly wow?
I seriously live for the sephora weekly wow deals ! When I went to check
the new ones out on Thursday , the whole weekly wow page was nowhere to
be found ! I thought maybe they needed extra time to up...
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Re: What happened to weekly wow?
Hi @racheljoyb and @bookwyrmm! I apologize for any confusion caused.
There is no Weekly Wow selection for this week, but please stay tuned.
🙂 Warmest regards, Helen
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What happened to weekly wow?
I was wondering the same thing! Someone posted elsewhere there were none
this week and next due to sale
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WRONG SHIPPING ADDRESS ENTERED
Hi Sephora Team, I have given a wrong shipping address. Items haven't
started to sent yet, cuz I realize it when I just finished ordering!
only a few minutes ago.
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1 Reply
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @Cathy1222 I have removed your personal information for you
protection. I will send you a PM to assist you further.
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Rouge coupon not taking off the right discount
Hi,I am trying to use my rouge coupon on the app, but the discount
amount is not correct. My subtotal is $442, so the discount amount
should be about $88, but the discount shown after the coupon code ...
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1 Reply
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Re: Rouge coupon not taking off the right discount
Hi @sociologiq I'm sorry to hear that you are experiencing difficulty. I
will send you a private message for more information.
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Rouge instore code not received
I didnt receive any email for instore discount code for rouge members.
How will i purchase instore without the code?
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1 Reply
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Re: Rouge instore code not received
Hi @Shaiza11, I'm sorry to hear you didn't receive an email regarding
our BI Appreciation Event! I may suggest checking your junk/spam folders
if you're unable to locate this email in your inbox. If y...
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Prices not accurate
I am trying to place an online order using the sephora app. When I went
to check out all the items in my cart had increased by $10.00. I exited
the app and tried to use the regular site. When I went t...
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Re: Prices not accurate
Hi @lewissrl, I'm sorry for the issues you're experiencing! I'm going to
send you a PM to obtain a bit more information. Always,Danee
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NEED HELP FAST PLEASE
order number ..I placed my online order tonight (as we are only allowed
one code online, and I don't live close to a store )I placed a good size
order and I put the "yesrouge" in the promotion code, b...
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1 Reply
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Re: NEED HELP FAST PLEASE
Hi @Justjamey, I'm sorry to hear the YESROUGE promotion code was not
successfully applied to your order! I'll take a look then send you a PM.
Always,Danee
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VIB Rouge Card and online account
I am having issues linking my VIB Rouge card with my account-would it be
trouble if i could get your help? Thanks! Kathy
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1 Reply
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Re: VIB Rouge Card and online account
Hi @KathrinMerjan, I'll be happy to link the two together for you! I'm
sending you a PM now. Always, Danee
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VIB SALE
I am unable to use my promo code for the current Sale and have not
recieves an email with a personal code.
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1 Reply
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Re: VIB SALE
Hi @pili90, I'm sorry for the confusion. The Rouge code went live at
12am PST today. Additionally, the promotion code for our Rouge members
is YESROUGE! If you're having trouble applying it to your or...
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Missing item in online order
Hello, I recently ordered Stila's Stay All Day Waterproof Liquid Eye
Liner in Black along with Caudalie's Make Up Removing Cleansing Oil.
However Stila's black liquid eye liner was missing. All the sa...
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1 Reply
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Re: Missing item in online order
Hi @ashtonks, I'm so sorry to hear your eyeliner was missing from your
package! I'll send you a PM to assist you. Always,Danee
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Coupon rouge
My yes rouge coupon is not working. What am I supposed to do in order to
use that coupons?
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1 Reply
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Re: Coupon rouge
Hi @Narmeen1103, Sorry for the confusion! The YESROUGE promotion code
went live at 12am PST today. You should now be able to use the code. If
you're still having trouble, please give us a call at 1-877-SEPHORA.
Thank you! Always,Danee
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Wrong city entered during online checkout
Hello, I realized that I accidentally entered a wrong city name for
shipping address. The order has not shipped yet. My order number is The
city should be baltimore. Thank you!
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Re: Wrong city entered during online checkout
Hi @jesusisbest, I'm sorry to hear that! Regretfully, we're unable to
modify an order once it has been placed, however, I'll send you a PM to
assist you further. Always,Danee
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Adding points after purchase
Hi,I made an account after my purchases and was wondering if I could add
these points to my account. Thanks!
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Re: Adding points after purchase
Hi @kath971, I will send you a private message so that I can help you
with this. Best Wishes, Janean
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About the Appreciation event
Hello!I heard from a friend that, I won't be able to use my online gift
card during the 20% off event starting on Friday.Is this true? Thank
you.Ameerah
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Re: About the Appreciation event
Hi @Shanum, sorry for the confusion! If you're referring to a Rouge $100
Reward, you are correct: A Rouge Reward cannot be used in conjunction
with any promotional discounts or codes. If you're referr...
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Thank you for responding. Do you mean to say that if I ha...
Thank you for responding. Do you mean to say that if I had a $100 gift
card that I bought as a reward, that that couldn't be applied towards
any purchases during the sale? I have an online gift card I...
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