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201,187 Posts
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Points
If I have 90 points and I need to return something that was worth $120
and Sephora gave me 180 points for that,can I still return it and I’ll
have negative points??? How does it work??
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Re: Points
Hi @PauMtz21, I can see that you're currently a Rouge client. Please
keep in mind that Rouge clients earn 1.5 points per dollar, which is why
you received 180 Beauty Insider points for that purchase. ...
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Didn't receive all samples
Hi I ordered a product and 3 samples + promo code item. everything
arrived except for 1 of the samples. would you help me with this?
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Re: Didn't receive all samples
Hi @Starriest, I'm so sorry to hear that! I will send you a PM to assist
you shortly. Thank you! Warmest regards, Helen
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Kat Von D Contour Brush Coffin Replacement?
Hey everyone, I had a bit of a tragedy occur... my coffin brush cases
for my Kat Von D shade & light face and eye brushes (I had three of
each! l) broke in a bit of a makeup tumble! I've been scouring...
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Re: Kat Von D Contour Brush Coffin Replacement?
Hi @thebettigrage, The Kat Von D Contour Brush Coffin was a limited
edition item and only available while supplies last. We apologize for
the inconvenience. Best, Penelope
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Does anyone know if the Clinique Get Cheeky palette will come back in stock?
Seems to be gone off the website completely. It was only in stock for a
couple weeks 😞
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Re: Does anyone know if the Clinique Get Cheeky palette will come back in stock?
Hi @kisanka, I'm sorry about that! I'm showing that we might be getting
it on the site again, but I would check with your local store just in
case we don't! Regards, Kevin
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Re: Does anyone know if the Clinique Get Cheeky palette will come back in stock?
Hi @CoeyHung, I apologize that we don't have restock details at this
time. Please continue to check back. 🙂 Best regards, Laurie
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mothership V
I've been waiting and waiting for this to be released on the site since
the 7th? still it's not available. I know during the rouge sale it was
released in Canada which I feel was quite unfair to US cu...
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Re: mothership V
Hello @Anonymous, Please stay tuned, as the Mothership V Eyeshadow
Palette will be available soon! Best, Steph S.
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Re: mothership V
Hi @karinasilvan, Please be sure to sign up for email notifications on
the product page to be alerted as soon as this item becomes available.
🙂 Best regards, Laurie
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Website
is anyone else having difficulty with the website? It won’t load
properly. If I click a link, it loads page 404 not found.
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Re: Website
Hi all + @Julation, Please try clearing your cookies and cache, or
switch to another Internet browser as this can typically help to resolve
site issues. You may also want to try switching to the Sepho...
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Re: Website
Yes - it looks like part of the page is missing for me, no matter which
browser I use. There is no way to add anything to my basket unless it
happens to show up in the "you might enjoy" area below. I'...
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Superior Customer Service
On Friday I arrived in NYC from Tennessee without any of my makeup and
thanks to the superior customer service of Mia at the Sephora located at
580 Fifth Avenue I had my complete makeup bag replaced i...
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Re: Superior Customer Service
Hi @Anonymous! So happy to hear that! 🙂 I'm sending this over to our
retail division so Mia can get recognized. Thank you for your feedback!
Cheers! Kevin
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double points
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Re: double points
Hi @Margalee! The double points will be added with a skincare purchase,
even if you do not use the MYSTERY10 promotion. Please keep in mind that
points will be updated to your account within 24 hours! Regards, Kevin
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Sephora did not refund but they said they did
I got a broken product in the beginning of July, and I sent the customer
service a photo as an evidence for refund.They said they ran the refund
process on July 9, but however, it has been nearly 3 mo...
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Re: Sephora did not refund but they said they did
Hi @natalie1026, I'm really sorry that this hasn't been handled yet. I
am sending you a private message to help! Please check your inbox here
in the next few moments. Thank you! Kevin
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2x points not added
Hi there, I placed an order yesterday morning for hair products and the
promotion running was 2x points. I understand that points can take up to
24 hours to appear but it has passed that now and they ...
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Re: 2x points not added
Hi @meghanneshea, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Best, Penelope
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Order Not Received
I placed an order September 7th and received a shipping confirmation the
10th of September. However, I never received my package even though it
says delivered - please help??? Thank you!
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Re: Order Not Received
Hi @jqswimmer3, I'm so sorry to hear you haven't received your package.
I will send you a private message to provide further assistance. Warm
Regards, Penelope
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Re: Language Preferences
Hi @Anonymous, If you need support in French, please call 1-877-SEPHORA
and ask for translation services. We provide french translation for
customer support over the phone. Please send me a private me...
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Re: How to complete profile?
Hi tasifa, Once you've completed your Community Profile, you'll receive
50 points within 24 hours 🙂 Please be sure to fill out the following by
9/30: Profile picture Eye color Skin tone, type and concern Hair color,
type and concern Always,Danee
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RE: Re: How to complete profile?
I've already completed my profile but 50 points didn't show up!!!
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RE: How to complete profile?
I was wondering the same thing.... it has my name pic everything ... I
don’t understand what else they want .... What am I doing wrong?
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Re: RE: How to complete profile?
Hi 808Babydoll, I see that you received 20 out of the 50 points for
uploading your photo! Can you please try re-saving your attributes (Eye
color, Skin tone, type and concern, Hair color, type and con...
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Change Order Address
Hi! I just recently made an order and accidentally made it to the wrong
address, and I would like it to be sent somewhere else. Is there a way I
can modify address since the order is still in "placed" status? Thanks
so much!
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Re: Change Order Address
Hi @MakeupQs, Unfortunately, we are unable to modify orders once they
are placed. There's a very small window of time where we can manually
cancel an order, and I'm sorry for any inconvenience. If you...
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