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198,910 Posts
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Re: I accidently put the wrong address on my order
Hi @Niddya! I took a closer look at your order, and it does, indeed,
look like someone put in a request to cancel it. If they are able to,
you will receive an email letting you know, or if it ships yo...
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Re: I accidently put the wrong address on my order
Thanks for responding Kevin!What do you recommend me doing if it ships
out?I really don't want that to happen because I no longer live in that
old address so I wont be able to collect the package. I a...
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Do you get points on all purchases?
I just made a purchase with some full priced items, and sale items, plus
my event discount. My points earned does not look anything like 1
point/$1, and with rouge I expected it to be 1.5 points/$1. A...
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Re: Do you get points on all purchases?
Hi @carolinewwangel! I took a closer look at your account, and it looks
like the points were updated correctly! The points will update based on
the subtotal after the discounts are applied to your ord...
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Just placed an order and realized the promo code didn't get applied
Hi - I have just placed an order on sephora.com and the VIB promo code
didn't get applied...Could you help with this? Thanks!
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Why??
Why can we only use our promo code online once since , you can use it
unlimited at the store. Most unfair😫😫😫
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Re: Why??
Hi @amyruiz, Thank you for bringing this to our attention. We value your
feedback and will share it with the appropriate department for review.
Warm Regards, Penelope
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IMPORTANT
Hi On my last purchase I ididn´t recieve my beauty offer!!!! It was the
eyeshadow stick from Laura Mercier. Please help!!!!Thks 🙂
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How to link VIB card to my online account
Hi, I was wondering if someone could help me link my online account to
my VIB card used in stores? Thanks.
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Re: How to link VIB card to my online account
Hi there, I will send you a PM shortly to assist you with this. Thanks!
Best, Rebecca
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Re: How to link VIB card to my online account
Hi I also need help on linking my VIB card to the online account too.
Thanks a lot!!
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Wrong shipping address
I accidentally included an old shipping address on my order instead of
my current address. Is it possible to change this online?
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Re: Wrong shipping address
I did the same thing. I called customer service twice. One person said
they will put in a cancel request because they cant make any changes
once the order is placed but that my order might still be sh...
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Unsuccessful Authorization Order???
I placed an order last night, and I notice that the order is cancelled.
I don't understand what is going on. This happens since the beginning of
2018, and it really bothered me for a long time. I'm sure all my card
are efficient!!!
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Re: Unsuccessful Authorization Order???
Hi @Yang1015, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Broken Product
I got the Anastasia Beverly Hills Dream Glow Kit and when it first
arrived, I opened it up and two of the shades were cracked, so I emailed
them and luckily Sephora saw my struggle, and sent me anothe...
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Re: Broken Product
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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How to get a beauty insider coupon?
I went into my sephora today to make a purchase using the 10% off coupon
for being a beauty insider the employee would not let me make a purchase
using the coupon because she said it had to be a barco...
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Re: How to get a beauty insider coupon?
Hi @KRISTIE1989, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Changin adress on sephora play
Hi, I moved to new place, how can I change my address on sephora
playbox?
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Re: Changin adress on sephora play
Hi @Sunandsunshine, You can make adjustments to your shipping address or
billing information by going to your Subscriptions page. Your Play
Subscription information must be changed before the first of...
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Need help updating my status
I want to change my status online I’m a VIB now not a Insider and i
don’t know how to change it. My online account is old and needs to be
updated. Can someone help me?
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Rouge order
I recently made an online purchase with my rouge discount. But the order
was unsuccessful. How do i get another online discount since the first
one was unsuccessful and how come it was u successful anyway?
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Re: Rouge order
Hi @mish021786, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Pending Order
I ordered something on August 14th and got a confirmation email but,
when I want to track my order it is still pending. Why?
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Re: Pending Order
Hi @fuza, I am so sorry to hear this! If you still need help with this
order, please send me a PM with your order number so that I can look
into this further for you. Best, Zakiya
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Reward
Hi, how to I get the 100 $ for 2500 points ? (I'm VIB Rouge). I cannot
find it in the reward bazard and in the recent email, it said that we
can get it every thusday and thursday. Thank you beauties,Joe
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Re: Reward
Hi @JosephineT You should now be able to view this reward when you sign
into your account and visit the Rewards Bazaar. Best, Zakiya
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Point card
I forgot to add one of my purchases to my point card and the customer
service told me they can’t add it on my card by phone because its $496
and they told me I have to send my receipt pictures by emai...
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RE: Point card
Not sure if this will help but try this: https://m.sephora.com/contact
Click the link where it says Email us. It will ask you to fill in your
details and explain what’s going on. Once they get back to...
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Order Does Not Show Promo
Hello! I have just placed an order, and I also added a promo to my cart
(using the 'NECTAR' code), and I did see it in my cart. However, after
completing payment, and confirming the order, the promo d...
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Re: Order Does Not Show Promo
Hi @nlee93, I am sorry to hear this. Please note that our system allows
only one promo code to be applied to each order. If you attempted to add
a code from our Beauty Offers page along with your BI c...
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VIB Welcome kit
Hello, I became a VIB member on May 31st. I have not received my welcome
kit and I cant find the option to add it to my cart. Please help.
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Re: VIB Welcome kit
Hi @Krys416 Congratulations on your VIB status! You should have received
a welcome email that explained the perks of being a VIB member. If not,
please send me a PM and I will assist you further. Best, Zakiya
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