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198,521 Posts
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Deleting account
I’ve been trying to figure out how I can delete my account there’s just
too many problems with the app and I would just prefer to have my
account deleted as well since this seems more complicated than the other
apps I use
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Unable to print return label
I put all my info, and when I click on print the label, nothing happens.
Tried on few browsers and nothing.
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Re: Unable to print return label
@LadyZero1991, I am going to send you a message to help with this!
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hello! I have a question about the appreciation sale that starts on the 24th.
I read that the 20 percent off for Rouge is only for a one time checkout
online, instead of unlimited like the seasonal sales. is this true? I'd
like to know because I had planned to make a couple sep...
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hello! I have a question about the appreciation sale that starts on the 24th.
not too happy about the offer being only valid for one on line sale
too....😐
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Re: hello! I have a question about the appreciation sale that starts on the 24th.
I was a loyal regular customer of Sephora for 20 years. In recent years
with all the overwhelming hype on social media and companies inundating
the market with so many great product choices, I would o...
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Re: hello! I have a question about the appreciation sale that starts on the 24th.
Hi @chellebabyblue, For our Beauty Insider Appreciation Event, online
you may redeem the offer one time but the offer can be used as many
times as you want in-store. Hope this clarifies! Best, Rebecca
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Hello, I am a Rouge client but have not yet received the...
Hello, I am a Rouge client but have not yet received the email about the
appreciation sale. What do I need to shop in store? May I please get the
email? Thank you. Michelle
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Re: hello! I have a question about the appreciation sale that starts on the 24th.
I saw this today too. I'm disappointed. I don't live near a Sephora and
usually during the sales will place 2-3 orders. Ugh.
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I was kinda disappointed too bc I was gonna make a bunch...
I was kinda disappointed too bc I was gonna make a bunch of orders and
yeah, many like yourself don't live near sephora. 😞
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New return policy for Sephora inside JCP???
So I just had the worst experience at my Sephora inside JCP. I went to
return a few items I had bought less then two weeks ago and didn't have
the receipt. I thought no big deal I know the can look up...
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Re: New return policy for Sephora inside JCP???
I went through the same! I walked out so angry! I also showed the
JCPenny Sephora employee my VIB Sephora app/purchase history & I wasn't
even asking for a refund all I was wanting was an even exchang...
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Re: New return policy for Sephora inside JCP???
Hi @Kaciekilljoy, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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New return policy for Sephora inside JCP???
Perhaps take a picture of your receipt, using a receipt app? They should
be able to accept digital receipts.
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Re: New return policy for Sephora inside JCP???
Sadly I no longer have the receipt. I never kept them before now because
I was told by store associates I didn't need to 😧
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I have a question
If i just order a foundation that i know it’s not my shade and the
sephora near me doesn’t carry that foundation(armani luminous silk) and
i want to exchange it, can i go to the sephora near me give t...
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Re: I have a question
@Anonymous, Yes, that should not be an issue. However, if you have
specific questions about your return, we recommend contacting the store
prior to visiting. Thank you.
https://www.sephora.com/store-locations-events
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Re: Help!!
Hi @monicacutino, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly to assist. Best Regards, ❤️ Raquel
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Re: Help!!
Hi @monicacutino, I recommend responding to Raquel's private message for
assistance. 🙂 To find your private messages, please click on your
profile, then click "Messages." For immediate assistance, yo...
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So frustrated.
I haven’t been getting any of the samples with my orders! The last two
orders I made I havnt received any even though it shows in my order
summary they were shipped out. I know they are just free samp...
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Re: So frustrated.
Hi everyone! I'm very sorry to hear this and appreciate your feedback.
If anyone needs assistance with missing samples, please contact a MOD,
including myself, via private message with your order numb...
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RE: So frustrated.
Same thing happens to me... I spend a fortune on Sephora... hope they
change or I’ll order from, Bloomingdales, Nordstrom, SAKS, Ulta etc..
because they give GREAT SAMPLES! Good Luck🍀🍀🍀🍀
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Re: RE: So frustrated.
Contact them. I don't always contact them but when I do, when I have
reached my boiling point, I contact them. And they always respond.
Usually it is a canned answer. But at least they award me with s...
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RE: So frustrated.
The same thing has happened to me with orders of 100+ $$ ... I’m so
frustrated I’ve stopped ordering for awhile! Also I am rouge as
well...Sephora needs to step it up or I’ll order from , Nordstrom, Ulta,
Bloomingdales and SAKS to name a few !
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RE: So frustrated.
And when I do get samples I often get perfume samples despite the fact I
didn’t pick them. I’ve even contacted them previously about my
allergies. And the fact that it is a total waste of product as t...
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RE: So frustrated.
I have not received any samples in my last several orders. If they are
totally out of stock I would rather they state that up front than have
you pick samples and not deliver them. Unacceptable.
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I haven't either. I was so upset the other day when I got...
I haven't either. I was so upset the other day when I got my order. None
of the samples I asked for were in there, only stuff I didn't want. I
was looking forward to them! It was products I had wanted to try and
possibly buy. So disappointed!
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RE: So frustrated.
Same here! Very frustrated that they dont even acknowledge my emails to
try and correct this! Plus the flash shipping has not been flash for
months either!
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RE: So frustrated.
I haven’t been getting my samples either. If you tell them that, they
will award you insider points.
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Me tooo!!!!! It happened to 4 of my orders!!!! it is ridi...
Me tooo!!!!! It happened to 4 of my orders!!!! it is ridiculous. I am
Rouge and been disappointed lately 😞
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