Missing Samples on Online Order

[chrissyk123]

I just received my online order today and one of the free samples was missing. I normally wouldn't care that much about such a small thing but it was actually the sample I was looking most forward to and one that I definitely wouldn't want to buy without trying first. I'm pretty disappointed. I understand if they ran out but they at least could've just added another sample to make up for it if that was the case?

[hazelkss]

Same happened to me, just received my package today and i am missing 2/3 of free samples. I was always looking forward for the free samples because i carefully picked each one of them.

[HelenBT]

Hi @hazelkss,

I'm so sorry to hear that! I will send you a PM shortly.

Warmest regards,

Helen

[littleivy]

This happened to me many many times. I understand that sometimes they run out of the free samples but I received ZERO out of 3 free samples on my last order. What are the chances that happened? What is so disappointing is that when they shipped the package, I received a notification on my email, and it showed that the 3 free samples were shipped. So I don’t understand how could I not receive anything. I also remember, for sure, I was supposed to receive a deluxe sample of a men perfume (in a mini bottle). I ended up receiving an empty box. What the...??? There were more incidents but I just didn’t want to bother complaining. However, enough is enough and someone from Sephora should know about this. Please solve this type of issue. This is a repeated issue and it is NOT cool!

[MeganBT]

Hi @chrissyk123,

This sounds disappointing and I'm sorry that a sample was missing from your recent order. I will be sending you a private message shortly to assist.

All my best,

Megan

[JGSFLA]

happens 2 me ALL THE TIME!

[JamilaBT]

Hi @JGSFLA. So sorry about this. Per our terms and conditions, samples are subject to substitution as your selections may be out of stock at the time of fulfillment. Nonetheless, I am happy to look into this for you. I will send you a private message.

xo,

Jamila