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201,187 Posts
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Re: Missing 3 items from my order
Hi @NikoDCLXVI, I am so sorry to hear this. I will send you a PM shortly
to assist you further. Thank you! Best, Rebecca
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Overseas APO
Help!!! We just recently got stationed in Germany and have an APO
address (army post office) but they don’t let me access the Sephora US
site to order! I automatically get redirected to the German sit...
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Re: Overseas APO
Hi @Emina79, We apologize for the confusion. Due to recently enacted
data privacy regulations, Sephora clients in Germany will now be
directed to Sephora Germany’s website, Sephora.de We're sorry for the
inconvenience! Best, Rebecca
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Color IQ matches?
Where do you go to see your Color IQ matched foundations and concealers?
I used to be able to find it easily, but I no longer see it. I could
even switch to a shade lighter or darker if I wanted (like if I had a
tan or not).
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Re: Color IQ matches?
Hi @shmashley, I apologize for any confusion regarding your Color IQ. At
this time, your Color IQ is no longer listed in your account. Once you
select a foundation, you will see a button that says 'Sh...
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St Tropez Self Tan Dark Bronzing Lotion
Hello, I’m looking for this product. Do you have it in some store in
Miami ?? Or maybe i can buy online and you delivery it?? thanks chris
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Re: St Tropez Self Tan Dark Bronzing Lotion
Hi @Anonymous, Sephora does carry the St. Tropez Self Tan Dark Bronzing
Lotion. You can buy it online or use the store locator feature on the
product page to see if it's in stock in your area. https:/...
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wrong birthday?
So I just realized that I would be able to get a free birthday gift as a
beauty insider (fun!). My birthday is this month, but I can't redeem
because my account says I was born in 1800 (what?!). How can I put in my
actual birthday?
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Re: wrong birthday?
Hi @dkbailey, Please send me a private message with your correct
birthday (month/date/year) and I will update your birthday for you! Stay
Gorgeous, Penelope
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Add points after purchase?
I just purchased some items at Sephora but I forgot to tell them that I
had the beauty insider, so I was wondering if the points could be added
after the purchase?
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Re: Add points after purchase?
Hi @Anonymous, Please send me a private message with a copy of your
receipt and I will manually add your points to your Beauty Insider
account. Stay Gorgeous, Penelope
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Re: Beauty
Hi @Angelica, Click on the three white bars on the right hand side of
the homepage on the Sephora App. Scroll down to Stores and Services.
Once you click on it, the Stores and Services page will have ...
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Didn't get my free sample?
I ordered $50 worth of products last Sunday, and used a code for a set
of fragrance samples with the purchase. However, when my package arrived
it contained only my original products. These samples ar...
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Re: Didn't get my free sample?
Hi @gabbymcg, sorry to hear that! I will send you a PM now for more
information to help.
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Stolen package
I need my package ASAP!!! I bought so many items it’s stolen because no
where to be found. I checked everywhere!!!Said delivered but can’t find
it anywhere.
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Re: Stolen package
Hi Sheri94, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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More Problems with Lasership
As if Lasership isn't bad enough, the delivery guy decided that my
package required a signature. Since when? Fortunately, I had the package
sent to a relatives' house and someone just happened to be t...
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Re: More Problems with Lasership
@cderesp, I am truly sorry to hear about the inconvenience with
Lasership and our client services. I am going to send you a message
shortly.
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Re: More Problems with Lasership
Thank you for the quick response. I do appreciate it. However, this does
not address the issue at hand. Leaving the decision to obtain or not
obtain a signature should not be at the discretion of the ...
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not able to ship to canada with my rouge reward?
my rouge reward code was accepted, but now my saved addresses won't
appear and I can't enter a Canadian province or postal code. help!
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not able to ship to canada with my rouge reward?
never mind. somehow my account got changed to US. and my Rouge reward
wasn't $100 it was $130 (I'm guessing because of exchange) woo!
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Re: not able to ship to canada with my rouge reward?
Hi @missnatal, If you need further assistance, please let us know by
sending myself or another mod a private message. Thanks! Best Wishes,
Janean
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Re: Gift card purchase
Hi @Lisalaw13, as @bookwyrmm said, you do not earn points when
purchasing a gift card, only when it's redeemed for merchandise. I hope
this helps!
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Beauty Profile
Hi! It says that I can get 50 points for completing my beauty profile
for Play! By Sephora, But when I do complete it, I don't get any points!
Please help, thank you!
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Re: Beauty Profile
Hi Rheak23, After you've entered your attributes and uploaded your
Community Profile picture, please make sure to click "save". Once it has
been saved, it can take up to 24 hours for the points to be ...
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Re: Beauty Profile
A lot of their stuff takes a couple days to load. How long ago did you
sign up?
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Where is the Sephora Pro Editorial 2 Palette?
I am in Canada. I can not seem to locate the aforementioned palette
online. Is it available for purchase?
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Re: Where is the Sephora Pro Editorial 2 Palette?
Hi @WhoaThere, sorry for the confusion! You can find this on the
Canadian site here:
https://www.sephora.com/ca/en/product/sephora-pro-editorial-palette-P422048
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Hi, I am looking for the new editorial palette. the Edito...
Hi, I am looking for the new editorial palette. the Editorial 2.0 I am
in Western Canada.
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Hi again, I believe the link you provided was for the old...
Hi again, I believe the link you provided was for the old editorial
palette I am looking for the new one, version 2.
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Trying to exchange points for $100 Rouge Reward
Hello,I am trying to exchange my points for the $100 Rouge Reward. Per
the Beauty Insider Instructions, I've checked the Rewards Bazaar on
Tuesday and today, Thursday and there doesn't seem to be a pl...
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Re: Trying to exchange points for $100 Rouge Reward
Hi @MsJnette, sorry for the confusion! This is an exciting reward which
is in high demand. I am glad to share that we will continue to release
additional quantities of Rouge Rewards every Tuesday and ...
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Never received friends and family code
I’m a lvmh employee and received an email to submit my email for a
friends and family code but I haven’t received one and the sale is
almost over! Help!!
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Re: Never received friends and family code
Hi @TNail, sorry to hear that! I recommend reaching out to your
Supervisor for more info on this.
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