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Post in Customer Support
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Anonymous Insider
‎10-14-2018 01:14 PM
‎10-14-2018 01:14 PM

Online order - charged twice

Hi, 

I completed an online order yesterday and I just noticed that my credit card has been charged twice (with the same amount). Who do I contact to resolve this?

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kevinbt
ALUM II Insider
‎10-14-2018 02:22 PM
‎10-14-2018 02:22 PM

Re: Online order - charged twice

Hello Galwaygirl92, I'm sorry to hear that!  If you were having any difficulty placing the order, the other charge you are seeing is just a pending authorization that will fall off your account in 1-7 business days.  you can also call us at 1-877-737-4672 for immediate assistance with any order questions you may have. 

 

Kind regards, 

Kevin 

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