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200,415 Posts
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Re: Change of Address
Hi @Chelsea77777, Please give us a call for immediate assistance with
this. Our Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am PT to 9pm PT. -Mali
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Can coupon code be used online multiple times
Can I order again online if I forgot something first time and use code
again.
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Re: Can coupon code be used online multiple times
Hi @Lisalaw13, Yes! This discount for the Holiday Bonus can be used
multiple times. Thanks! Best Wishes, Janean
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Re: RE: Re: Can coupon code be used online multiple times
@Lisalaw13, Have fun shopping! Here are the promo FAQ's in case you need
further assistance > https://seph.me/2EoIEuf. -Mali
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Problem with shipping.
Hey! Recently I purchased an order (Milk Makeup Gift Set and Anastasia
Beverly Hills Lipstick), and I received a message that it was already
delivered to my house three days ago, however I never recei...
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Re: Problem with shipping.
Hi @CaitLinTindara, I'll send you a private message to assist you. -Mali
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Still no email for rouge sale that starts tomorrow
Hi, I still have not recieved an official email for the rouge sale thats
starts tomorrow October 26th 2018. I am planning to go to my local
sephora tomorrow morning and they do ask to scan the email w...
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Still no email for rouge sale that starts tomorrow
havent received an email or anything in the mail either! sephora keeps
going downhill!
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Re: Still no email for rouge sale that starts tomorrow
@Marrrryyyyy, I am going to send you a message shortly!
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Re: Still no email for rouge sale that starts tomorrow
Hi @Marrrryyyyy, An email is not need to receive the discount in the
store. You simply need to mention the discount and provide your
registered email address to receive it when you are checking out.
Thanks! Best Wishes, Janean
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Re: Still no email for rouge sale that starts tomorrow
@JaneanBT I don't have a promocode for online orders. I don't shop in
store. Rude employees and it's too far away. We all should have received
emails and our passes in the mail by now. Sephora sucks a...
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Re: Still no email for rouge sale that starts tomorrow
Hi @Marrrryyyyy, I will check on your email subscription for you. I
would check spam and junk folders for now. Also, the code for Rouge is
ROUGEBONUS and you can find all promo details on the site here >
https://seph.me/2EoIEuf. 🙂 -Mali
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Re: Still no email for rouge sale that starts tomorrow
@jacjo, I am sorry to hear that you have not received the email, I am
going to send you a message shortly.
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Affiliate Program
Hi, i have been wanting to open sephora storefront in Uzbekistan
(sephora uzbekistan) is this a part of affiliate program? What should I
do to purchase a partnership? Thanks for your response in advance!
Nadira
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Re: Affiliate Program
Hi @Nadira, As a privately held company, Sephora does not offer
franchising or wholesale opportunities. However, we have over 400 stores
within the US and Canada and we are constantly opening stores w...
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VIB sale
Does anyone know when you can start purchasing for the sale or what the
code is? Thanks. Happy shopping😉
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Re: VIB sale
Hi @patticakes24, We don't have specifics yet. Please stay tuned for VIB
and Insider details either via email or on the FAQ's >
https://seph.me/2EoIEuf. Thanks! -Mali
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I never get the samples I request, yet they continue to be offered at checkout
The Hourglass foundation stick has been offered as a free sample several
different times, and it is available now. But, I have added it to my
orders probably 6 different times and never received it. I...
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Re: I never get the samples I request, yet they continue to be offered at checkout
Hi @hotstrawberry, I will share your feedback regarding this! -Mali
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Sephora STOP using Lasership
Lasership is the worst delivery service I have ever dealt with. I'm
surprised that Sephora still uses them after reading all the awful
reviews left by customers. My experience: I didn't receive my pac...
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Re: Sephora STOP using Lasership
Hi @towanda, I'll send you a private message to assist you! -Mali
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Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
I have spent thousands of dollars at Sephora and used to consider
Sephora an exciting place to shop with awesome products. Over the past
year, Sephora has really gone downhill. The website experience ...
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Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
I am a somewhat new Sephora customer and already over their policies and
sorry excuse for a rewards system. I am ready to start going to Ulta. I
just need to find a good replacement for my holy grail ...
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Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
you know that is a good point. I don't have a Sephora where I live now
but am devoted to certain products that I have to order from here. I
collect points but not enough to ever get one of those sold ...
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RE: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
Same and now this new return policy 😒
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RE: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
Similar experience. Complained and complained. Same generic response "So
sorry you are disappointed. Will send you private message". Questions/
answered gone from product page, delayed shipping, no sa...
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Re: RE: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
Hi @pari79, Thank you for sharing this feedback with us. I'm very sorry
for any trouble, and your feedback is greatly appreciated. If I can
provide any assistance, please send me a private message wit...
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RE: Re: RE: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
Re-read my response. Nothing to do with specific order, unless or until
you are a bot and can't tell the difference and only responding for the
sake off !!!!!😡
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Re: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
I had the same issues most of last year, with out of stocks and
disappointments on samples. This year already I received wrong samples,
so disappointing again. Instead of a Tom Ford fragrance, they su...
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Re: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
Hi @kittengirl09, Thank you for taking the time to share your
experiences and feedback with us. I'm so sorry for the trouble you've
experienced with redeeming rewards, as well as the missing or substi...
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Will you be contacting everyone that has had problems? I...
Will you be contacting everyone that has had problems? I posted a few
comments about my constant problems and haven't received any sort of
response.
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Re: Will you be contacting everyone that has had problems? I...
Hi @ahiser, If you have had issues with a specific order, please send me
a PM for further assistance. Best, Zakiya
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Rouge BI Event Holiday Bonus Sample Bag
Hi! I want to shop at Sephora tomorrow for the sale in order to get 20%
off AND the sample bag. It looks like my Sephora doesn't have the Bite
Beauty Agave Lip Mask in Clear. If the cast members order...
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Re: Rouge BI Event Holiday Bonus Sample Bag
Hi @Anonymous7, I would think so. I would contact your local Sephora to
see if they are able to do this. Thanks! Best Wishes, Janean
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Samples with order decreased from 3 to 2?
Anyone else notice that the samples included with purchase has gone from
3 to 2 with orders? I was putting my cart together for the sale and saw
i can only add 2 samples!!! What’s up with that??? Anyone have any info
on this?
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Re: Samples with order decreased from 3 to 2?
This truly is a disappointment and a big error.Its because of these
samples that I end up buying the full sized items. Reducing costs
sometimes will cause huge lose in the future, not a smart move.
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