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200,424 Posts
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Re: Disappointed in Sephora...horrible service, lame rewards, out of stock products, website technical issues...
Hi @kittengirl09, Thank you for taking the time to share your
experiences and feedback with us. I'm so sorry for the trouble you've
experienced with redeeming rewards, as well as the missing or substi...
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Will you be contacting everyone that has had problems? I...
Will you be contacting everyone that has had problems? I posted a few
comments about my constant problems and haven't received any sort of
response.
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| 1 Hearts |
1 Reply
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Re: Will you be contacting everyone that has had problems? I...
Hi @ahiser, If you have had issues with a specific order, please send me
a PM for further assistance. Best, Zakiya
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Rouge BI Event Holiday Bonus Sample Bag
Hi! I want to shop at Sephora tomorrow for the sale in order to get 20%
off AND the sample bag. It looks like my Sephora doesn't have the Bite
Beauty Agave Lip Mask in Clear. If the cast members order...
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Re: Rouge BI Event Holiday Bonus Sample Bag
Hi @Anonymous7, I would think so. I would contact your local Sephora to
see if they are able to do this. Thanks! Best Wishes, Janean
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Samples with order decreased from 3 to 2?
Anyone else notice that the samples included with purchase has gone from
3 to 2 with orders? I was putting my cart together for the sale and saw
i can only add 2 samples!!! What’s up with that??? Anyone have any info
on this?
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Re: Samples with order decreased from 3 to 2?
This truly is a disappointment and a big error.Its because of these
samples that I end up buying the full sized items. Reducing costs
sometimes will cause huge lose in the future, not a smart move.
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Re: Samples with order decreased from 3 to 2?
This truly is a disappointment and a big error.Its because of these
samples that I end up buying the full sized items. Reducing costs
sometimes will cause huge lose in the future, not a smart move.
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Re: Samples with order decreased from 3 to 2?
the header on the site still says 3 but when you go into the order it
says 2, I wonder if this is just an error?
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Re: Header now says 2.
not for me, it still says 3 when I'm in community, and only says 2 on
the shopping side
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Samples with order decreased from 3 to 2?
I just noticed this today as well, if this keeps up maybe I need to buy
direct? I've spent thousands at Sephora and love and am loved at the
three nearest stores (one stand alone and two JCPennys stor...
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RE: Samples with order decreased from 3 to 2?
I seen it too.. Sephora is really getting worse at keeping their
customers happy.. I question why keep paying to keep rouge status when
you keep getting less and less.. hope it’s a temporary thing sample
wise..
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RE: Samples with order decreased from 3 to 2?
I came here because I saw the exact same thing. I hope it’s just a
mistake because that would be ridiculous.
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Re: RE: Samples with order decreased from 3 to 2?
@isabella2 I remember when they re-vamped the BI program recently and
asked for feedback. One thing I suggested was more free samples for
Rouge with online purchases. I didn't think it'd be decreased!
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Re: RE: Samples with order decreased from 3 to 2?
most likely what theyre going to do is drop it to two for a while and
then put it back to 3 for Rouge only. They're cheap.
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RE: Re: RE: Samples with order decreased from 3 to 2?
Right.. i don’t get why we keep getting less and less from make over to
samples to decent stuff in reward buzz .. to pathetic rouge welcome
gifts when u renew each year
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1 Reply
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Re: sample
Hi @maggi7, At this time, we are offering 2 samples. We appreciate your
feedback. Best Wishes, Janean
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Makeup appt
Hi my name is Jennifer and I wanted to know how I can go about
scheduling an appt for a full makeup
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1 Reply
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Re: Makeup appt
Hi @Anonymous, Please visit this link here>
https://www.sephora.com/happening/home or please contact your local
Sephora store! Thanks! Best Wishes, Janean
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Submission Error on Review
I just wrote a glowing review for Living Proof No-Frizz Humidity Shield,
and when I went to submit it I got an error message telling me to try
again later. Is this typical? This happened to me the las...
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RE: Submission Error on Review
Also I now copy my reviews before sending so I can paste if it errors
out!
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1 Reply
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Re: RE: Submission Error on Review
We're so sorry for any inconvenience. We are working hard to
troubleshoot this error. Thank you for your continued patience. xo,
Jamila
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RE: Submission Error on Review
@greeneyedgirl107. I reported this to @KatieBT a few weeks ago. Send one
of the mods a screenshot! This happened to me yesterday too!
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Re: Submission Error on Review
Oh no! @greeneyedgirl107 I am so sorry about that. It sounds like there
may have been a technical error. Regretfully, there isn't any way to
retrieve your draft since it wasn't published. I appreciate...
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Re: Submission Error on Review
@JamilaBT I just tried writing the review again - and again I received
the error message! Two other BICers noted the same issue, @soratakarai
and @Caleshid. I thought maybe it was a problem with my co...
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Re: Submission Error on Review
@soratakarai I just tried writing the review again - and again I
received the error message!
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Re: Submission Error on Review
there still seems to be a problem in the submission , I have tried to
write a review on BareMinerals BarePRO liquid foundation on more than
one occasion , obviously there is a techncal error on the website .
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Re: Submission Error on Review
@Caleshid I just tried writing the review again - and again I received
the error message!
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Re: Submission Error on Review
@JamilaBT Thank you for taking the time to answer me 🙂 In the future I
think I will write the review in a Word Document and save it in case
this happens again. When I have some time, I will definitely re-post.
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Says Delivered/ Package was not Delivered
I got an email from Sephora saying that my package was delivered but
I've checked multiple times & its not in the mailbox. I looked in the
bushes & any potential "hiding place" but nothing.
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Re: Says Delivered/ Package was not Delivered
Hello @Kassandra25, I'm sorry to hear this! I'm going to look into this
for you and send you a PM with more information! Best, Steph
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Rouge sale Oct26-28
For the upcoming Rouge sale between Oct26-28, can we use the sale code
multiple times or just a one time deal?
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Re: Rouge sale Oct26-28
Hi @BeautiVirtuoso, This is unlimited online and in store. 🙂
https://seph.me/2EoIEuf -Mali
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RE: Re: Rouge sale Oct26-28
Can we use the same code throughout the whole sale? It seems weird that
we cannot shop when vib or insiders are shopping?
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