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198,891 Posts
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Promo Cancelled
I bought a Prada perfume only because of the toiletry bag from the
promo! But it got cancelled... Does anyone else have the same issue
recently? Feeling really sorry for my 80 dollars...
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Re: Promo Cancelled
Hi @EricaLei98, I am so sorry to hear about this! I am going to take a
look and will send you a PM shortly. Bisous, Sian
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Shipping on individual rewards
I used 1000 points for an individual reward and ordered nothing else.
The shipping on this is taking much longer than shipping normally does
with my account from Sephora. Is this normal? How long should i expect
to wait?
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Re: Shipping on individual rewards
Hi @ali2213 Sorry to hear about this experience! Let me take a look and
I'll send you a PM shortly. Bisous, Sian
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Missing items in order?
So I bought 3 items along with a bunch of free or point samples, the
hourglass veil setting powder, the bite lip mask and the tartelette
toasted palette. The first and the third are missing from my pa...
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Re: Missing items in order?
Hi @annajliu, Sorry to hear items may have been missing from your order.
I'm sending you a PM now to assist you further! Bisous, Sian
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Forgot to use Beauty Insider card for purchase
is there any way to add the points to my account since i forgot to use
my card with purchase
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Re: Forgot to use Beauty Insider card for purchase
Hi @Anonymous, I'd be happy to help! Please send me a PM with a clear
photo of your receipt, and include your registered email address in your
message. For faster assistance, please call us at 1-877-SEPHORA. Bisous,
Sian
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Re: need help closing account
Hi @Anonymous Thanks for your patience! I am sending you a PM now.
Bisous, Sian
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Its been weeks...why haven't i received a refund?
I make multiple orders OFTEN lol and this time i had 1 item each to
return for 3 orders i had made (i had an allergic skin reaction to the
La Mer products i purchased). I mailed 3 separate boxes on th...
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Re: Its been weeks...why haven't i received a refund?
Hi @shirnel I will be happy to look into this for you. I will send you a
message for more information.
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Re: Its been weeks...why haven't i received a refund?
These were the orders which items have returned and have not received a
refund or notification of this.
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Re: Its been weeks...why haven't i received a refund?
Hi @shirnel, I have edited your message for security purposes. If you
would still like assistance with your orders, please feel free to
message myself or another mod directly. For faster assistance, please
call us at 1-877-SEPHORA. Thank you, Sian
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Forgot to Redeem Birthday Gift
I forgot to redeem my birthday gift in August is it too late? I made a
purchase in my birthday month and the sales associate didn't even give
me anything? and I used my rouge card....very disappointed!!
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Re: Forgot to Redeem Birthday Gift
Hi @caiseysmolinski, sorry to hear that! If the store forgot to give it
to you, they would probably give it to you on your next purchase, if you
let them know. I recommend trying that and contacting u...
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Broken bite stix in play box
Hi! The bite stix in my box had an oddly long tip and broke as soon as I
touched it. I tried to use it and the texture was super soft and
crumbled. It wasn’t like the other bite sticks that I own. I Love the
color though!
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Re: Broken bite stix in play box
Hi @mintjuleps, I'm sorry to hear that! I am sending you a private
message to help. Cheers! Kevin
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How to Link My Beauty Insider Points to My Email Address that has an old Insider Point Card # I don’t use
Hey everyone, How can I link my current Beauty Insider Points Card # to
my current email address because I don’t have access to the email I
originally used on it and do not seem to remember which emai...
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Re: How to Link My Beauty Insider Points to My Email Address that has an old Insider Point Card # I don’t use
Hi @Anonymous I will send you a message to help.
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Re: How to Link My Beauty Insider Points to My Email Address that has an old Insider Point Card # I don’t use
@Anonymous i would contact a Mod in the customer service group section
or call customer service so they can help you.
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Lost or stole. Package
Hey I ordered makeup it said it was delivered on Monday but I never got
it my order. I placed a complaint before and someone messaged me with
next steps but when I replied to her I never got an answer back
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Re: Lost or stole. Package
Hi @clarkeee216, I am sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Re: New Fenty lip color?
Hi @MichelleSoLit, the new shades should be available on 10/1! We
recommend reaching out to your store directly on the day of to make sure
before heading down there. Regards, Kevin
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Re: How to sync VIB card to online orders
Hi @kja370, I can help with that! I am sending you a private message
with more details. Regards, Kevin
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Re: VIB in store BI online
@Anonymous, I am going to send you a message now to link up your
accounts!
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Points
Hi! How can I add purchase points to my account after the purchase? My
husband picked up something from me and he forgot to give my number.
ThanksKate
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Re: Points
@KateCF17, Normally we do not add points for another clients purchase
however, I am going to send you a message to help! Thank you.
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Forgot to add sample to my order...
Hi! I forgot to add samples to my orders, and the order itself is still
pending. Is there anything I could do?
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Re: Forgot to add sample to my order...
@Anonymous, I am sorry to hear about your samples. Once an order has
been placed we have a very small window of time to cancel an order. I am
going to send you a message momentarily.
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Loves list format
Hello, is there an option to change the loves list to the grid format it
had before? I hate the new list format 😞 Thanks!
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Re: Loves list format
Agreed! Dear Sephora, PLEASE BRING THIS ISSUE TO THE ATTENTION OF
SEPHORA IT! We are all loyal customers and are clearly having the same
issues with the new Loves List format. The website is broken an...
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Re: Loves list format
Hi @thereisonlylove, I'm sorry about this, and your feedback is
sincerely appreciated. I'll send you a private message in a moment
asking which device and/or Internet browser you're using, and if you'...
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Re: Loves list format
Just replying here to avoid creating a duplicate thread. I am having all
the same issues as y'all with the Loves List. I want my grid
back!Sorting options don't workWhen a sorting option DOES work, it...
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Re: Loves list format
Hi @Mechart, I'm sorry for the issues regarding the Loves List and thank
you for sharing this feedback with us. I'll send you a private message
requesting more information. Thank you! Best regards, Laurie
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Re: Loves list format
I am having a terrible time with the new Loves list as well. In addition
to not showing you your whole list, the sorting options don't work at
all, even in two different browsers. I would prefer going...
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