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200,404 Posts
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Trying to Use Rouge Reward but Can't Do Rouge Event?
Hi!I was about to check out when I realized I am unable to use both my
rouge bonus and my rouge 20% off for the sale - is there anyway around
this?Thanks,Maria
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Re: Trying to Use Rouge Reward but Can't Do Rouge Event?
Hi Maria, There is always only one promo code allowed per order. 😉
-Mali
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Shipping
U said 23th was shipped 2days ship? Why i can't see the logistics ? I
will go back china at November
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Re: Shipping
Hi @Anonymous, We don't recommend publicly posting personal information
such as order numbers so I had to edit out your post. 😉 I'll send you a
private message to assist you. -Mali
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Account hacked
Someone hacked my account and used my points to get $200 cash rewards.
Customer service says I’m not the only one.
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Re: Account hacked
@petitgateau and @GG84 thanks for bringing this to my attention. I have
reported these issues and we are investigating.
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Re: Account hacked
@petitgateau Did this happen today?! My account someone redeemed a $100
reward also. I was on here at that time posting about samples, how is
that possible??????????!!!!!! @SephoraBIC @KatieBT I just ...
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Re: Account hacked
Mine happened after I got an email from Sephora saying my email had been
changed. I didn’t make that change so I called them. First employee gave
me completely wrong information and “reset” my account...
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Re: Account hacked
@petitgateauThat sucks. I understand that your knee jerk reaction is to
blame Sephora, but I highly doubt this is their fault. Yes, it is
possible that Sephora was hacked today, but the better bet (99...
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Re: Account hacked
Appreciate your advice and input. Respectfully disagree with the
characterization of my concern as knee-jerk. I don’t know how or why the
hack occurred; I was told it affected others on the Sephora pl...
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Re: Account hacked
@RGbrown I called Sephora my issue was immediately resolved and they are
going to watch my account for further suspicious activity. I change all
my passwords constantly. I'm okay with the resolution.
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Re: Account hacked
@petitgateau @GG84 I'm so sorry this happened to you! Please be assured
that this information has been reported to our fraud team, so they can
investigate further. If you have any other questions or concerns, please
feel free to send me a PM.
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Re: Account hacked
@petitgateauUnidentifiedI'd suggest stronger passwords and not using the
same password for multiple sites. Once your password is in a hacker's
hands, no other account of yours anywhere is safe. I went...
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Re: Account hacked
Honestly the strangest thing was how little the company seemed to be
bothered by the fraudulent activity. I probably won’t order online or
keep any credit cards on file with Sephora anymore.
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Re: Account hacked
Never keep cc's on file, with any retailer. Sure it's convenient, but
convenient to charge to, especially if the retailer doesn't ask to
verify cc numbers every transaction.
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Re: Est time so would the sale start @3am??
Hi @iameshell65, The promotion is currently live. 😉 -Mali
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Rouge 20% off code
Anyone else having a problem with the rouge bonus code saying its
expired even though today is supposed to be the first day it starts?
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Re: Rouge 20% off code
It starts at midnight PST, so 3am EST, so it's not active yet. Hope that
helps!
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Discount for Rouge?
Hello, I have not received the email with my rouge discount code for the
20% off sale.please help me
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Re: Discount for Rouge?
Hi @drmakup, I would be sure to check your spam and junk folders.
However, you don't need to the email to shop. In store, mention the
promotion at checkout and have the Cast Member pull up your Rouge ...
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Unsuccessful Authorization Order
I placed an order five days ago, but the order is still Unsuccessful
Authorization. Help me figure out this problem.
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I'll send you a private message to assist you! -Mali
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Naked 4Some
Hi y'all! I'm sure this will be an easy answer, but I'm trying to
purchase two Naked 4Somes and it only allows me to have one in my cart.
I'm trying to get one for myself and one for my best friend (w...
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Change of Address
Hi I just placed an order and immediately realized that sephora had my
old address stored. How do I modify the order quickly before it is
shipped?
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Re: Change of Address
Hi @Chelsea77777, Please give us a call for immediate assistance with
this. Our Beauty Advisors are available by calling, 1-877-SEPHORA
(1-877-737-4672), Monday – Friday 5am PT to 9pm PT and Saturday & Sunday
6am PT to 9pm PT. -Mali
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Can coupon code be used online multiple times
Can I order again online if I forgot something first time and use code
again.
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Re: Can coupon code be used online multiple times
Hi @Lisalaw13, Yes! This discount for the Holiday Bonus can be used
multiple times. Thanks! Best Wishes, Janean
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Re: RE: Re: Can coupon code be used online multiple times
@Lisalaw13, Have fun shopping! Here are the promo FAQ's in case you need
further assistance > https://seph.me/2EoIEuf. -Mali
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Problem with shipping.
Hey! Recently I purchased an order (Milk Makeup Gift Set and Anastasia
Beverly Hills Lipstick), and I received a message that it was already
delivered to my house three days ago, however I never recei...
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Re: Problem with shipping.
Hi @CaitLinTindara, I'll send you a private message to assist you. -Mali
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Still no email for rouge sale that starts tomorrow
Hi, I still have not recieved an official email for the rouge sale thats
starts tomorrow October 26th 2018. I am planning to go to my local
sephora tomorrow morning and they do ask to scan the email w...
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Still no email for rouge sale that starts tomorrow
havent received an email or anything in the mail either! sephora keeps
going downhill!
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Re: Still no email for rouge sale that starts tomorrow
@Marrrryyyyy, I am going to send you a message shortly!
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