Sephora STOP using Lasership

[towanda]

Lasership is the worst delivery service I have ever dealt with. I'm surprised that Sephora still uses them after reading all the awful reviews left by customers.

My experience: I didn't receive my package on the day I was expecting or the day after even. So I went online and saw that it was because "they needed more information provided" to drop off my package. So I call Lasership and confirm that I put down the correct address (I've ordered from Sephora before and never have had a problem)...and the woman on the phone proceeds to tell me the driver said my address was a business so that's why he/she couldn't drop my package off. I live in a neighborhood. There are no codes to get into my neighborhood, no receptionist, I HAVE A MAILBOX NEXT TO MY FRONT DOOR. The person who delivered my package clearly didn't even try to drop off my package. Also, it said they delivered it in the afternoon....well I was home that day so again I would've known if they had actually came. Lasership then tells me the package is going out for re-delivery that day and I will receive it by the time I get home. Guess what? No package! I email Sephora the next morning and they said they contacted Lasership and they are looking for my package. Two hours later I go to Lasership's site and it just says "Package lost by Lasership". I received no update from Sephora or Lasership of this...I had to contact Sephora and let them know to resend the package. So if I hadn't checked myself, would I just have not received the package? Sephora is now resending my package...but I just checked my order and they put different samples in my order than what I asked. I assume this is because the samples I asked for earlier are now out of stock. I wish they had at least let me pick the samples they put in the box. The samples are the biggest reason I shop online at Sephora and don't go to the store. 

Long story short, I was very disappointed by Lasership and Sephora's service. 

[MaliBT]

Hi @towanda, 

I'll send you a private message to assist you!

-Mali