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200,640 Posts
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Re: How can I add points after a purchase?
Hi @Anonymous, I can help you with this 🙂 Additionally, the 3x
fragrance bonus point promotion is valid both online and in store! I'm
sending you a PM now. Always, Danee
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informacion
hola me gustaria saber si todavia estoy a tiempo para inscribirme al
play box para este mes de diciembre y si estan disponibles para envio
para puerto rico. gracias
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Re: informacion
Hi @Anonymous! PLAY! by SEPHORA is currently only available in the U.S.
and can ship to any address in the 48 contiguous United States. We
cannot ship to APO/FPO addresses or addresses in US territori...
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Discrimination
So I've been calling and emailing this company for weeks now about a
complaint and no one has reached back to me via phone. What kind of
company disregards a complaint that a customer has to do with d...
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RE: Discrimination
I just had a similar experience and currently in the process of filing a
complaint. Wondering what became of yours? I really hope Sephora takes
actions against these instances.
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Re: RE: Discrimination
Hi @MeRob, I just responded to your other post and sent you a PM. Please
check your inbox when you get a chance. Thank you! Always, Danee
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Re: Discrimination
Hi @Anonymous, I am extremely sorry to hear about you and your sister's
recent experience at one of our Sephora stores in Maine and that you
have not yet been contacted! Please know that it is our pri...
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Complaint
I cannot believe I just became a racism victim. I had the worst customer
service experience at the Sephora store inside JC Penney in Glendale,
CA. I tried to return 2 items I purchased from another Se...
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Re: Complaint
Hi @MeRob, I am truly sorry to hear about your experience at our
Glendale, CA Sephora inside JCPenney store and thank you for taking the
time to bring this to our attention! I'm going to send you a PM to
assist you. Always, Danee
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Exchange without receipt
I got the Morphe 39A palette as a gift from my grandmother for Xmas but
I already have it!! She doesn't know where she placed the receipt and I
was wondering if I'm able to exchange it without the rec...
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Re: Exchange without receipt
Hi @LizzieCarrera, Regretfully, if you do not have the receipt or the
purchase cannot be verified in the store system, a return or exchange
cannot be processed. For more information regarding returns/...
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Linking Account with VIB card
I just got promoted to VIB today, but somehow it’s not the correct card
that is linked with my online account. I can’t seem to like it. I had
the same problem with my beauty insider card before. Idk- anyone have a
solution?
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Re: Linking Account with VIB card
Hi @Anonymous, I can assist you with this! I'll send you a PM in just a
moment. Always, Danee
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Account Hacked - Sephora doesn’t care
My Sephora account was hacked!I received an email on 1/3/2018 from
American Express that I was charged by Sephora..ca (Canadian Sephora). I
called Sephora at 8 am 1/3/2018. I was assured that the orde...
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Re: Account Hacked - Sephora doesn’t care
Someone hacked my account in June of 2018 and used a stolen credit card
to purchase over $300. I tried to make a purchase online (FOR THE FIRST
TIME) earlier this week for a family's Christmas present...
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OMG!So sorry.I rather check what i need or like online an...
OMG!So sorry.I rather check what i need or like online and then go to
Sephora and purchase it.
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Re: Account Hacked - Sephora doesn’t care
Hi @smallginger, I am so sorry to hear this. I will look into your
account and send you a PM. Thank you! Best, Rebecca
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Re: Account Hacked - Sephora doesn’t care
I was hacked yesterday. Brand new card. Used twice. Once for Sephora
Play. The other transaction was Amszon. In the years that I’ve used
Amazon i have never been hacked. This was a card i use soley fo...
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Re: Account Hacked - Sephora doesn’t care
Hi @sugarandmusic, I'm very sorry to hear this and we take security very
seriously at Sephora. I'm going to look into your account and send you a
private message momentarily. Best Regards, ❤️ Raquel
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Re: Account Hacked - Sephora doesn’t care
In October 2017 I got an email confirming my order of a $500 Tom Ford
fragrance that I did not make. No one else has access to my Sephora
account, and the order was to be shipped to my home address - ...
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Re: Account Hacked - Sephora doesn’t care
This just happened to me! Mysterious order at 3am. It included 2 items
that have been in my shopping cart, and a $235 cologne I've never heard
of! Also shipping to my home address, which is odd. If it...
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Re: Account Hacked - Sephora doesn’t care
Hi @StellarMe, I sincerely apologize about this and if you ever need
assistance with anything, please feel free to private message me. Thank
you. 🙂 Best Regards, ❤️ Raquel
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Re: Account Hacked - Sephora doesn’t care
Raquel,Thanks, but no need to apologize. It was all sorted out, (thank
you, baby Jesus! :D), it just took many phone calls. I don't know how I
would have survived if it hadn't been - gotta get me my S...
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In November the CC I had kept on account was frauded for...
In November the CC I had kept on account was frauded for a few thousand
dollars (someone enjoyed a really nice flight to califorina, a couple
nights stay at a 5 star and some shopping...when I reporte...
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Re: Account Hacked - Sephora doesn’t care
Hi @lizzinyc, we appreciate you taking the time to reach out and I am so
sorry to hear about this experience. I will be sending you a private
message shortly to further assist you. In the meantime, if...
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RE: Account Hacked - Sephora doesn’t care
As a matter of fact... I got a fraud alert text just this morning from
my cc company for the card that I keep on file for this acct. The
purchases weren’t to Sephora, but to two other places I’d never...
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Re: Didn’t get my points.
Hi @lourdz, I am so sorry to hear this. I will send you a PM for further
assistance. Best, Zakiya
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I forgot to use my Sephora card at the store
I forgot to use my email too. Can I still earn the points from my
purchase?
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Items missing from my orders!!!!! missing items ,++ no samples , items not included, missing items
Greetings, I'm a VIP rouge already qualified until the end of NEXT year,
the end of 2019. I am extremely dissapointed that I am missing several
items from 2 orders. Both orders where places on 12/16/2...
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Re: Items missing from my orders!!!!! missing items ,++ no samples , items not included, missing ...
Hi @Anonymous I am so sorry to hear that your orders were missing items.
I will send you a PM for more information.
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VIB Rouge not showing
So I looked the other day to see how close I was to becoming a VIB rouge
member and the website said I needed to spend $134 more dollars to reach
the next level of status. I went in today and bought a...
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Re: VIB Rouge not showing
Hi @Apapp, I 'm so sorry for the confusion! I will look into this for
you and send you a PM with more information.
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Lost Cologne Voucher
I purchased the cologne sample pack back in February and have lost the
voucher portion of it. Are they marked with serial numbers at all? Is
there a way to prove that I haven’t redeemed it yet? I woul...
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Re: Lost Cologne Voucher
My husband lost the voucher as well. I gave it to him for his birthday.
Is there anything that can be done?
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Re: Lost Cologne Voucher
@Anonymous I will be happy to look into this for you. I will send you a
PM for more information.
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how long do points take to load?
I bought a Gucci coluaghn and a polo one along with a brow pen still
hasnt loaded my points on. how long will it take?
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Re: how long do points take to load?
Hi @beccapax, It can take up to 24 hours to see that the points have
been added. If they have not been added within this time frame, please
send me a message so that I can help. Thank you.
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