Exchange without receipt

[LizzieCarrera]

I got the Morphe 39A palette as a gift from my grandmother for Xmas but I already have it!! She doesn't know where she placed the receipt and I was wondering if I'm able to exchange it without the receipt she said she didn't leave her information in store so they wouldn't even be able to search her up. I haven't opened it or swatch any of the colour at all. Am I able to exchange without a receipt? It says I have 60 days online and it's storediscretion and morphe hasn't been in stores for that long.. do you think it will be okay??

[DaneeBT]

Hi @LizzieCarrera,

Regretfully, if you do not have the receipt or the purchase cannot be verified in the store system, a return or exchange cannot be processed. For more information regarding returns/exchanges without receipt, I recommend contacting your local Sephora store directly. Thank you and I'm sorry for any inconvenience caused!

Always,

Danee