Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,403 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Missing item and sample bag?
Hi @Ryo94, I am sorry to hear that there are items missing from your
order. I will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Broken Pallet
Hey, I ordered a Viseart Theory Eyeshadow Pallette in Cashmere this past
Saturday. I just recieved it today through the mail and at least two of
the colors are in pieces. What should I do? This small ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Broken Pallet
Hi @CoastalGoddess, I will send you a private message so that I can
assist you with this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
refund for sale price difference?
hi, I recently purchased a a product from sephora online. The item is
now on sale. Can I be refunded the sale price difference? another option
would be to return product and purchase again at the sale...
0
1
| 0 Hearts |
1 Reply
|
|
Re: refund for sale price difference?
Hi @myctrain, I will send you a PM to assist you. Thank you! Best,
Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
price adjustment policy and request
hello! what is your price adjustment policy? I purchased 3 of a certain
product in the last five business days. I now have the rougefirst
discount code. I purchased the product again at the discounted...
0
1
| 0 Hearts |
1 Reply
|
|
Re: price adjustment policy and request
Hi @myctrain, I will send you a private message in regard to this.
Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Sephora PLAY boxes
How long after PLAY boxes are sent out are they available for purchase?
I never seem to get the box that i want. This month i am getting box H
but really, really want box F. I have purchased a full si...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora PLAY boxes
Hi @Lucky7smith73, I am sorry to hear this. At this time, we do not have
any information on when and if certain PLAY! boxes will be released for
sale. We try to send items as close to your profile as ...
0
0
| 0 Hearts |
0 Replies
|
|
Price different in store vs online?
I bought the Sephora Favorite Nude Lips kit in store because the one
on-line sold out before I could check out. Online was $19 and in store
$28. Is there anyway to price match it?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Price different in store vs online?
Hi @Angierug, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Worst experience with OnTrac Delivery
Sephora truly needs to end its relationship with OnTrac.All my friends
packages and mine got returned or lost by the carrier OnTrac.This
month,I have 2 packages delivered but I cant find nowhere,so se...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Worst experience with OnTrac Delivery
Hi @sweetzhuzhu, I am so sorry to hear this, I will look into this and
send you a PM shortly. Thank you! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
return of gift with no receipt
I received a gift of an item that is specifically from Sephora and is
still sealed. It is not something I would be using. Is there any
possible way to return this item just for a store credit without ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: return of gift with no receipt
Hi @housenick. We are unable to return an item without proof of
purchase. If we are able to find the purchase on the buyers' account, we
can refund the item, however, it will reflect in their purchase...
0
0
| 0 Hearts |
0 Replies
|
|
Gift Card Issue & A resolution!
I was recently gifted a $480 gift card and have been using it for all
the amazing sales that Sephora has been having. I have kept this number
and card in my possession the whole time. My last purchase...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Gift Card Issue & A resolution!
Hi @wwTraveler, I am so sorry to hear about your experience. I am so
happy to hear that this has been resolved for you. Thank you for your
patience and understanding while we rectified the situation. Best,
Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Delete Account
I have 2 accounts and I don’t use this one, could someone tell me how I
go about deleting this account?
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Linking Account
Hello, I am looking to link my phone number, which I use in store for my
Sephora Insider account, to my email address, and it seems that this can
only be done by admin? Thank you!
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
missing samples from online orders
I was so excited to open my packages(i ordered 3), but two of them are
missing samples. 😞 I did actually carefully pick them. Feel sad.
0
1
| 0 Hearts |
1 Reply
|
|
Re: missing samples from online orders
@sisiwang28 I'm sorry to hear that! I will send you a PM to help.
0
0
| 0 Hearts |
0 Replies
|
|
Package never arrived
I was notified that my package was delivered, however nothing ever
arrived at my home. I'm not really sure what to do.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package never arrived
Hi @BKavanagh27, I am very sorry about that! I will send you a private
message so that I can further assist you. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Missing Items For December
I was missing two of the main items in this months box... that’s
disappointing since I pay for them. I could’ve cared less if I got the
extra bonus item when I didn’t even get the main box items
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Items For December
Hi @cccrez, I am very sorry about that! I will send you a private
message so that I can help with this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
December mystery item
Well, my mystery item came broken into pieces which also covered my
other products in serum and I had to dry them all off. (Not that it was
a lot) I am leaning toward cancelling too. I agree with othe...
0
1
| 0 Hearts |
1 Reply
|
|
Re: December mystery item
Hi @TLC1965, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Please help me delete review
I posted a review and forgot to add an important piece at the end.
Please help me delete or edit the review.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Please help me delete review
Hi @MaeJoBeauty, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Ripped packaging?
Hi @DianaHuynh, I am so sorry to hear this. I will send you a PM to
assist you further. Thank you! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Price adjustment
Hi! Is it possible to get a price adjustment on two orders I placed?
They were purchased less than two weeks ago.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Price adjustment
Hi @pixie4life, We typically only price match items within 7 business
days of the purchase. However, I will send you a PM to assist you
shortly. Thank you. -Helen
0
0
| 0 Hearts |
0 Replies
|
|
how to track my return package
I dropped off my return package at USPS using the return label sephora
provided on Dec 10th. According to USPS tracking website, it was
tendered to return agents which should be newgistics on Dec 13th...
0
1
| 0 Hearts |
1 Reply
|
|
Re: how to track my return package
Hi @Anonymous, I will send you a PM to assist you shortly. Thank you!
-Helen
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Collection Instagram December 2018 #WantitWinit
WE’RE DOING A HOLIDAY GIVEAWAY TOMORROW OVER ON INSTAGRAM! (@SC) ✨
You’ve been doing such a good job buying gifts for other people, we’re
giving you a chance to win a bunch of skincare gifts for yours...
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
ROUGEFIRST
The sale is on items I just bought 2 weeks ago .. should I return my
items and buy them again online? or can they honour the sale in-store
with receipts?
0
6
| 0 Hearts |
6 Replies
|
