January Play! Box

[Taylerraee]

I’m really confused because my online version showed my January box, that I was excited about, but then I receive a completely different box. 

[LaurieBT]

Hi @Taylerraee and @bookwyrmm,

I'm very sorry for the disappointment, and thank you so much for sharing your feedback regarding the products received in your Play! Box. We value your feedback, and I have shared this with the Play! Team for review and improvements. 

Best regards,

Laurie

[bookwyrmm]

@LaurieBT If this was the box we were supposed to receive, will our Play! page be changed to reflect that? I just want a clean record on my account of what I received for ease of future ordering.

[LaurieBT]

Hi @bookwyrmm,

I believe you should be able to shop the products you received in your box through the Play! page. I'll take a look further and I'll send you a PM shortly. Thank you!

Warm regards,

Laurie

[Taylerraee]

@LaurieBT

will we be receiving the box that we were showed on our sephora current box, or just stuck with the box that we received instead? 

[LaurieBT]

Hi @Taylerraee,

I apologize if you did not receive the same products from your preview. I'm happy to take a look to confirm what you should have received in your box and I'll send you a PM shortly. Thank you!

Warm regards,

Laurie

[bookwyrmm]

Exact same thing happened to me! I posted in the Play! group about it,but haven't heard from any mods. What bothers me the most is that now ifI want to order a product I got once my sample is up, that product won't be listed on my Play! page.