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Post in Customer Support
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nessaveillette
WINDOW SHOPPER I Rouge
‎01-26-2019 05:39 PM
‎01-26-2019 05:39 PM

Payment Error

Hi,

I have tried to place an order multiple times, and it keep saying that there is a payment error. My card number, billing address and cvc are all correct.

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kevinbt
ALUM II Insider
‎01-26-2019 07:19 PM
‎01-26-2019 07:19 PM

Re: Payment Error

Hi @nessaveillette, I'm sorry to hear that! For issues placing online orders, please call us at 1-877-SEPHORA (1-877-737-4672) so we can help try and place the order over the phone! Our agents will be able to see how to help if they run into the error message on their end! 

 

Regards, 

Kevin

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  • ‎01-26-2019 05:39 PM
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