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200,286 Posts
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Can I use this one remove all of my face? or It use just eyes?
Can I use this one remove all of my face? or It use just eyes?Can I use
this one remove all of my face? or It use just eyes?
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Play! Pass Adjustment
Hi, 100 points have been deducted from my account on 23rd April for
"Play! Pass Adjustment" but I do not even subscribe to it, can you
please look into it? Thanks
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Re: Play! Pass Adjustment
Hi @SathyaAjay, I'll gladly look into this for you! I'll send you a PM
in just a moment. Always, Danee
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RE: Play! Pass Adjustment
It’s because you were erroneously issued play pass points after making
in store purchases between December 2018 and March 2019. Sephora has
decided to take back the points we didn’t earn even though it was their
mistake
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Re: RE: Play! Pass Adjustment
Thanks, that's exactly what they replied back to me just now.
@samanthasmom wrote:It’s because you were erroneously issued play pass
points after making in store purchases between December 2018 and Ma...
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virtual artist
why I can't use virtual artist on my phone? it says I am not able to
open it and to try later... I even uninstalled and installed the app all
over again and gave permission for the access on my phone.
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Re: virtual artist
Hi @TalitaVz, I'm sorry to hear about this! If your phone fully
up-to-date? Have you tried restarting you mobile device as well? Always,
Danee
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Instore purchase not showing online
A purchase I made in store when I went to pick up my birthday gift only
shows that I got my gift but doesn't show the other items I purchased.
As a result, I'm also missing points for it.
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Re: Instore purchase not showing online
Hi @Anonymous, I'm so sorry to hear that! I'll send you a PM to assist
you further. Always, Danee
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Where did all my points go?
I ordered from sephora like a week ago and i had about 60 points at that
point and i noticed now all of my points are gone??? I thought it might
be a glitch but i literally have 0 points now. Am i mis...
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Re: Where did all my points go?
Hi @NPerez16 I will be happy to look into this for you and send you a PM
with more information.
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Re: Where did all my points go?
@NPerez16 Points expire if you don’t shop within a year I believe but if
that isn’t the case for you, I would contact customer support to figure
out what happened to your points. They can be reached v...
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How long is the order be processed during 20%?
I have ordered on April 26, but it have been in process for three days!
I have never seen this situation.
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Re: How long is the order be processed during 20%?
Hi @hyperion0412, I will send you a private message so that I can look
into this for you. Thanks! Best Wishes, Janean
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Smashed Eyeshadow Palette in Order
Hello,i just received an order, and one of the four palettes is smashed
up very badly. 😞 There was almost no padding in the box. I would really
appreciate help with this.
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Re: Smashed Eyeshadow Palette in Order
@MrsDKM Oh no! i'm sorry to hear that. I will send you a PM to help.
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After placing the order, I found that the order address was inconsistent with the one I chose. How should I solve this problem ？
After placing the order, I found that the order address was inconsistent
with the one I chose. How should I solve this problem?
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Re: After placing the order, I found that the order address was inconsistent with the one I chose...
Hi @VVERAA I see that you have been assisted with this by email. Please
send me a PM if you have any additional questions.
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Re: After placing the order, I found that the order address was inconsistent with the one I chose. How should I solve this problem ？
@VVERAA You'll have to contact CS by either calling or posting in the
Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Re: After placing the order, I found that the order address was inconsistent with the one I chose. How should I solve this problem ？
@VVERAA I second @RGbrown 's suggestion and want to add that you should
probably call to get your order cancelled before it gets fulfilled. Once
it ships, I don't know if they can cancel your order an...
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How Sephora Handles Order Cancellation is REALLY Stupid!
So if you want to cancel your order, even if it was just placed 1 minute
ago, you have to call customer service, and the agent would put in a
"cancellation request" on the order, which has a 50% chanc...
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1 Reply
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Re: How Sephora Handles Order Cancellation is REALLY Stupid!
Hi @ellen8186, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Order placed on Friday still not shipped
I placed my order on Friday before 12pm and today is Monday and my order
is still not shipped. I need it by May 4th as I will be flying overseas
on May 5th. I see many people have their orders shipped...
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Re: Order placed on Friday still not shipped
Hi @canss I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Regarding a return label
Hello,I have a question regarding returning an item by mail.I printed a
return label within 60 days but I am afraid that the item will arrive
after 60 days. Will I get store credit for the return?If s...
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Re: Regarding a return label
Hi @ER1CAK1M, I am sorry to hear that your products did not work out for
you. If you send the items within 60 days you should receive your full
refund. You can also return the items in store, but make...
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Missing promo code gift
I used the Miu Miu pouch promo and the pouch looks way worse than the
pictures. The bag have loose seams all over the sides and missing the
fragrance sample that was supposed to come with the promo co...
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Re: Missing promo code gift
Hi @shawnie1004, I am sorry to hear this! I will send you a PM for
further assistance with your order. Best, Zakiya
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Points taken off from my account
Did you guys experience the same thing or it was just me, that I had 200
points deducted from my account? I didn't purchase or return anything at
that time. So it is abit weird?! I didnt involve in any Play! program...
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Re: Points taken off from my account
Hi @quytu, I am sorry to hear about your points. I will send you a PM
for further assistance. Best, Zakiya
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Game of Thrones Urban Decay early access for Rouge members?
I was wondering if Rouge members will get early access to the Urban
Decay Game of Thrones lines? Urban Decay will launch the line April
14th, but Sephora doesn't get it until the 29th. I'd prefer to g...
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Re: Game of Thrones Urban Decay early access for Rouge members?
i just placed my order URBAN DECAYDragons Blood Lip & Cheek Tint - Game
Of Thrones CollectionSIZE 0.44 oz/ 12.6 g•ITEM 2203172COLOR: Dragon's
Blood$26.00 URBAN DECAYVice LipstickSIZE 0.11 oz/ 3.4 g•IT...
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Re: Game of Thrones Urban Decay early access for Rouge members?
Hi @why1ime, At this time, this launch is not available for early
access. The URBAN DECAY Game Of Thrones collection will be available
online on 04/29 and in-store on 05/02. I recommend using the 'Ema...
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Please Help with my order issues
Hi, I placed two orders on April 26th, one in the morning and one in the
evening. I just noticed that the order I placed in the morning, is going
to be delivered on Friday, May 3rd and the one I place...
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Re: Please Help with my order issues
Hi @AliNatM, I'm sorry for the trouble! I'll take a look further and
will send you a private message to help shortlyl. Best, Laurie
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Link VIB card to my account
Hello, I am trying to link my VIB card to my account and I can't seem to
get my points. I really want to take part in the VIB sale. Please help!
Thank you!Courtney
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Re: Link VIB card to my account
Hi @Anonymous, I'm happy to help. 🙂 I'll send you a private message now
requesting your registered email address, Beauty Insider card number,
and 10-digit phone number. Thank you! Best regards, Laurie
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Points Checking
I wonder if anyone knows how to check the Reward points activity.I feel
like I have lost some points for some reason and some points was not
added.There used to be a page where I can double check it but not
anymore. Thank you~
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Re: Points Checking
Hi @Rosie1027, I am so sorry to hear this. I will send you a PM to
further assist you with this. Best, Rebecca
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Play Pass Adjustment LOST 250 points
On 4-23 my account lost 250 points for a "Play Pass Adjustment ". Why? I
re-subscribed to Play after moving cross country, and usually forget to
bring in my pass for 50 points (that's on me) but why t...
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