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200,274 Posts
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Re: Are orders taking longer than usual to process? I ordered on the 26th of April. My order stil...
Hi @saintteecee, I'll take a look at your order and will send you a
private message shortly. Best regards, Laurie
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Re: Are orders taking longer than usual to process? I ordered on the 26th of April. My order stil...
Hi Laurie, can you also please check my order Ordered early on April 26.
Just want to make sure nothing went out of stock, and when can I expect
it to ship. Thank you!
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Re: Are orders taking longer than usual to process? I ordered on the 26th of April. My order stil...
@ncp2000, I am going to send you a message to look into your order. I
also had to edit your post and remove your order number, thank you.
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Missing package (again)
My order was shipped through LaserShip a few days ago, and it’s been
updated to delivered this morning. I’ve been home all day and no it’s
not delivered. No one knocked on my door. Nothing was left in...
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Re: Missing package (again)
@CynnnZ, I am truly sorry to hear about your package, I am going to send
you a message shortly.
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Delete Review
Hi there, I reviewed a product and would like to delete my original
review as I did not disclose properly. If someone would be able to
assist me! Thank you!
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Re: Delete Review
Hi @Izzaay, What is the name of the item? I can remove it for you 🙂
Always, Danee
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Re: Delete Review
@Izzaay I've removed this review for you 🙂 Please allow 24-48 hours for
it to be removed from our website.
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rouge reward
hello, I ordered something using a $100 rouge reward, but part of my
order was cancelled and the value of the item cancelled has not been
returned. The reward expires may 5. will i still be able to us...
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Re: rouge reward
Hi @Rowena04, I'm sorry to hear about this! I'll take a look at your
order then send you a PM. Always, Danee
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Play! Points deduction
I am still waiting for a response regarding why points were deducted
from my profile when I have never subscribed to this program, I can see
that many other people are irritated by what appears to be ...
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Re: Play! Points deduction
Hi @VDON732, Sorry for the trouble! I'll send you a private message to
help. Best regards, Laurie
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Out of stock - Charlotte Tilbury Airbrush Setting Powder
Hello,I was just wondering if you can provide an estimate as to when the
item: CHARLOTTE TILBURY - Airbrush Flawless Finish Setting Powder iin
color 1 - Fair will be back in stock? I signed up for not...
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Re: Out of stock - Charlotte Tilbury Airbrush Setting Powder
Hi @ncp2000 At this time, we do not have a restock date for that shade.
Please make sure to sign up for email notification!
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Unsuccessful Authorization Order
I made my order today and just found out the order status is
'Unsuccessful Authorizatio' and I couldn't track any details for the
order. Could any staff help this out, I would rather get the refund
an...
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Re: Unsuccessful Authorization Order
Hi @Anonymous, This post has been moved to the Customer Support group. I
will take a look at your order and will send you a private message to
help shortly. Thank you! Best regards, Laurie
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Re: Unsuccessful Authorization Order
Okeey , thank you , i'm waiting your answer as soon as possible
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VIB Sale
Does anyone know what products are excluded from the sale? Like will the
New N.Y.M.P.H. Liquid highlighter from Huda Beauty be included since it
doesn't come out until the 2nd or 3rd?
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Re: VIB Sale
Hi @Anonymous, The Spring Bonus promotion is not valid on Google, The
Ordinary, and MAC Cosmetics VIVA GLAM products. Clients are limited to
the purchase of one Dyson item, three Drunk Elephant items,...
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Merging my beauty insider card
Can someone help me merge my beauty insider card with my online account?
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Re: Merging my beauty insider card
Hi @Anonymous, I'm happy to help! I'll send you a private message
requesting your registered email address, Beauty Insider card number,
and 10-digit phone number. Best, Laurie
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How to get review removed?
I recently wrote a review but I just noticed that part of it got cut off
so it doesn't make sense as it currently reads. How can I remove the
review? It isn't very helpful to anyone, as it stands. Thanks so much!
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Re: How to get review removed?
Hi @laurenjonesfore, I will send you a PM to assist you with this. Best,
Rebecca
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Can I use this one remove all of my face? or It use just eyes?
Can I use this one remove all of my face? or It use just eyes?Can I use
this one remove all of my face? or It use just eyes?
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Play! Pass Adjustment
Hi, 100 points have been deducted from my account on 23rd April for
"Play! Pass Adjustment" but I do not even subscribe to it, can you
please look into it? Thanks
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Re: Play! Pass Adjustment
Hi @SathyaAjay, I'll gladly look into this for you! I'll send you a PM
in just a moment. Always, Danee
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RE: Play! Pass Adjustment
It’s because you were erroneously issued play pass points after making
in store purchases between December 2018 and March 2019. Sephora has
decided to take back the points we didn’t earn even though it was their
mistake
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Re: RE: Play! Pass Adjustment
Thanks, that's exactly what they replied back to me just now.
@samanthasmom wrote:It’s because you were erroneously issued play pass
points after making in store purchases between December 2018 and Ma...
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virtual artist
why I can't use virtual artist on my phone? it says I am not able to
open it and to try later... I even uninstalled and installed the app all
over again and gave permission for the access on my phone.
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Re: virtual artist
Hi @TalitaVz, I'm sorry to hear about this! If your phone fully
up-to-date? Have you tried restarting you mobile device as well? Always,
Danee
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Instore purchase not showing online
A purchase I made in store when I went to pick up my birthday gift only
shows that I got my gift but doesn't show the other items I purchased.
As a result, I'm also missing points for it.
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Re: Instore purchase not showing online
Hi @Anonymous, I'm so sorry to hear that! I'll send you a PM to assist
you further. Always, Danee
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Where did all my points go?
I ordered from sephora like a week ago and i had about 60 points at that
point and i noticed now all of my points are gone??? I thought it might
be a glitch but i literally have 0 points now. Am i mis...
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Re: Where did all my points go?
Hi @NPerez16 I will be happy to look into this for you and send you a PM
with more information.
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Re: Where did all my points go?
@NPerez16 Points expire if you don’t shop within a year I believe but if
that isn’t the case for you, I would contact customer support to figure
out what happened to your points. They can be reached v...
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