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198,946 Posts
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Package returned to sender
Hi my package was set to be delivered on May 16th then it was
automatically rescheduled for May 17th. May 19th it was processed and
returned to the original sender (without my knowledge). No email or ...
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Re: Package returned to sender
Hi @Sincerelymonie, I am sorry to hear this! Please send me a private
message with your order number for further assistance. Best, Zakiya
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1 Reply
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RE: Re: Package returned to sender
Hi another Sephora MOD member reached out to me! She’s sorting it for me
now! Thank you!
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Changed shipping dates
How long is this going to take? Before your expected ship times were 2
weeks so I paid for shipping. They were down to one week so I decided to
take the free option. Everything was supposed to be deli...
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3
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Re: Changed shipping dates
@RosieChamps I'm sorry to hear that your orders are arriving later than
expected. I will share this feedback with the appropriate department for
future improvements.
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RE: Re: Changed shipping dates
So what’s that mean for current situations? Is there somewhere I can
find an updated expected ship date? It’s already been a week with no
word
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1 Reply
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Re: RE: Re: Changed shipping dates
Hi @RosieChamps, I will send you a PM to further assist you. Best,
Rebecca
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Leaked product, again...
I received my replacement product only for the exact same thing to
happen... except even worse this time Super frustrating!!!!
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1 Reply
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Re: Leaked product, again...
Hi @gigig123, I am so sorry to hear this. I will send you a PM to
further assist you. Best, Rebecca
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Did Sephora remove the $50 rogue reward?
I've been trying to redeem my points for the $50 rogue reward, but I
have not seen it in stock in the past two weeks. I even looked at my
purchase history (since I've redeemed my points for it before)...
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1
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1 Reply
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Re: Did Sephora remove the $50 rogue reward?
Hi @whilted, We currently offer the $100 Rouge Reward. Rouge Rewards can
be redeemed in exchange for 2500 Beauty Insider points. New Rouge
Rewards are released every Tuesday and Thursday around 9 AM, ...
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Shipping issues
I made a purchase 10 days ago and status still says pending. My delivery
date is in 2 days but I have no tracking since it hasn’t shipped. Any
idea when this will be fixed? I understand what is going ...
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3
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Re: Shipping issues
Finally got a tracking number on it yesterday. Still hasn’t left the
building a day later. Not going to get it for another week. This is a
little much.
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1
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1 Reply
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My package is lost and Sephora won't do anything
I ordered on April 29, my package shipped on May 18, it's bounced back
and forth from Mississippi to Memphis and was last scanned on May 23. I
contacted USPS and they said the address could be unreada...
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1 Reply
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Re: My package is lost and Sephora won't do anything
Hi @LindaT513, I am sorry to hear this! If you have not been assisted,
please send me a private message with your order number and I will look
into this further for you. Best, Zakiya
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Charged twice for an item I paid for once already and got
Literally did this earlier and got a response that was useless. I bought
an item and received it. Which was fine, I was happy with my order. The
payment was already confirmed. Weeks later, I was charg...
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1 Reply
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Re: Charged twice for an item I paid for once already and got
Hi @Anonymous, For your own security and protection, Sephora.com will
pre-authorize the full amount of your purchase plus applicable sales tax
and shipping to verify your billing address and credit ca...
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does sephora price match? if so, what is the list of stores they price match
does sephora price match? if so, what is the list of stores they price
match
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Re: does sephora price match? if so, what is the list of stores they price match
Hi @Anonymous, We do not price match with other retailers at this time.
Best, Zakiya
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Error when checking out
I keep getting an error that my basket is out of date. I have deleted
and reinstalled the app and still am not able to check out
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1
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1 Reply
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Re: Error when checking out
Hi @lizlord, It sounds like there may be some items that are in your
shopping cart that may no longer be in stock. I suggest that you remove
the items from your shopping cart and add them again. If yo...
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Order missing both Samples
Hello, I placed an order on April 28th and finally received it on may
27th. I was sure it was lost so I was excited to receive it. I was
slightly disappointed that not one sample was included in my or...
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1
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1 Reply
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Re: Order missing both Samples
@Rclemence I'm sorry that the samples were not included in your order. I
will loo into this and send you a PM.
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1 Reply
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Shipping
I ordered my foundation May 14 and the delivery date says May 29.. just
wondering if there is a update. My Sephora is going to open on the 29
and honestly I could just go get it there. Just wondering if it’s ever
going to ship soon.
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1 Reply
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Unsuccessful authorization order
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight
to read) I have two order with Unsuccessful Authorization status and I
want a refund because all this time I don’t have a email...
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Re: Unsuccessful authorization order
@Anonymous Unsuccessful authorization means that we were unable to
process your order. You have not been charged and the pending
authorization should be release from your account within 3-7 business
days, depending on your financial institution.
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Re: Unsuccessful authorization order
@Anonymous Unsuccessful Authorization orders have already been
cancelled, and you were never charged, so there's nothing to refund. If
you see a hold on your cc/debit card, it's only temporary and wil...
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Where is my order?
I place an order on May 18th 2020 as it said I would receive items on
Friday May 29th 2020. However this appears to be a lie. It is May 26th
2020 at 6:46 p.m. CDT and my order has NOT SHIPPED. Status:...
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5
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Re: Where is my order?
Hi @Anonymous - Sorry for the confusion! it's not uncommon for orders to
ship even sometimes the day before they are scheduled to arrive, so
please stay tuned. If there are any delays with your order,...
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Re: Where is my order?
Hey Kevin!If you can't ship my current order then why keep sending me
ads to buy other items on Sephora.com??? The FTC will find this an odd
scenario. Either you do not have the items I was promisedor...
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1 Reply
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Re: Where is my order?
@Anonymous Okay. Trying to bully a Sephora admin who does not personally
send out emails to you and also does not personally pick or pack your
orders is not going to fly here. Perhaps you can unsubscr...
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Re: Where is my order?
@Anonymous The virus has greatly slowed down Sephora's shipping speed.
If you'd like some sort of response directly from Sephora, I'd suggest
contacting their customer service by either calling or pos...
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Re: Where is my order?
@RGbrown I couldn't agree with you more. I want to say so much more but
I won't. Thank you @RGbrown for your calm and cool response.
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Missing package
I was away for the weekend and my package updated saying it was
delivered To my front door on Sunday when I got home the package was not
there and it’s now 3 days later..?
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