What happened to the Rouge hotline?

[Mechart]

I just called Sephora's Rouge line, only to get a recorded message that said:

"Thank you for calling Sephora. The exclusive Rouge line you have contacted is no longer in use. We invite you to call 855-55-ROUGE to be connected to a beauty advisor who can further assist you. We look forward to your call. Goodbye."

And then it hung up.

That was the number I had called! Its the number listed on the website here even, and IT DOESN'T WORK.

[Mechart]

When you call the Rouge number it now rings twice, then a canned message plays that says "Thank you for calling 24/7 in touch. You have reached an unassigned number. Goodbye." And then it hangs up.

[LaurieBT]

Hi @Mechart,

I am sorry for the trouble and I have forwarded your feedback regarding the Rouge Hotline. I'll send you a message shortly.

Best,

Laurie

[Mechart]

STILL have not received a proper response to this, and the phone number continues to not work. I have also noticed that Sephora has REMOVED the concierge line FROM the beauty insider program listings but it is STILL listed under Contact Us here on the website.

[quspork]

I just called and had no issues, @Mechart. Are you calling during business hours?

[Mechart]

@qusporkyes. I also just tried it again, and it STILL rings twice then the automated "Thank you for calling Sephora. The exclusive Rouge line you've contacted is no longer in service" message starts playing.

[Mechart]

Got a canned response to emailing customer service to just call the regular line. What happened to the Rouge line!

[DaneeBT]

Hi @Mechart, I'm sorry for the issues you're experiencing! Can you please confirm you've called 1-855-557-6843 (855-55-ROUGE)? It looks like our Rouge line is currently up and running!

Always,
Danee

[Mechart]

@DaneeBTcalled it again today because I had a spill within my order. Rouge line still does not work, I still get the automated message to CALL the number that I just called.

[DaneeBT]

@Mechart I'm so sorry to hear about this. I recommend contacting us at 1-877-737-4672 to speak with a representative. If you prefer, you are welcome to send me a private message with your order number and name of the item that arrived damaged and I'll be happy to assist you further.

[Mechart]

@DaneeBTYeah that's the number I called at the time. And I just tried it again and I got the same "no longer in use" message.