Missing Items In Order customer support wont help

[dshen]

This is my first time ordering from Sephora and more than half of my items were missing and I called support and also chat with them but they told me they can’t provide me with a refund because this happened with multiple accounts with my address but this is my first time ordering from them. I will never shop at Sephora again this is ridiculous

[LaurieBT]

@dshen, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!